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Robert Silva

Consumer Alert - Class Action Lawsuit Filed Against DirecTV

By February 26, 2008

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According to a lawsuit filed against DirecTV in Federal Court, it is alleged that the Satellite TV service provider is misleading consumers. Apparently, when subscribers go to a retailer and purchase their satellite box, they have to return the box, if they cancel their satellite service subscription at a later date. In other words, it is alleged that consumers are not being told that their satellite box "purchase" is not really a purchase at all. For more details on this important story, check out the report from TV Predictions.

Related Information: DirecTV's policies and procedures regarding service and cancellation fees.

Update 7/22/09: DirecTV Class Action Lawsuit Allowed To Proceed (Consumer Affairs.com)

Updates 10/11/09: DirecTV Early Cancellation Policy Targeted By Lawsuit (Sacramento Bee)

DirecTV On The Hot Seat (Multi-Channel News)

Update 10/15/09: Complaints Swell Against DirecTV Early Cancellation Policies

Update 11/25/09: California Court Ruling May Pave Way For Class Action Lawsuits Against DirecTV (Kern Valley Sun)

Update 12/15/09: Washington State Outlines Case Against DirecTV (Consumer Affairs.com)

Update 1/14/10: Los Angeles BBB Pounces on DirecTV For Poor Customer Service (Los Angeles Better Business Bureau)

Update 2/1/10: Washington State TV Station Investigates DirecTV Complaints (KING 5 TV)

Update 2/18/10: DirecTV Experiences a Big Drop in New Subscribers (TV Predictions)

Update 7/29/10: New Lawsuit Against DirecTV Filed in Florida (Miami Herald)

Update 8/4/10: Better Business Bureau Inundated With DirecTV and Dish Network Complaints (TV Predictions)

Update 12/16/10: Consumer Alert: DirecTV Settles State Lawsuits - Consumer Group Vows Further Action

Update 5/25/11: DirecTV Gets Another Low Score From the BBB

Update 12/7/11: DirecTV Cancellation Policies Still Prompting Class Action Lawsuits (Consumer Watchdog.org)

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Comments
February 27, 2008 at 10:36 am
(1) Jon says:

I’ve just found this as well. I spent 200 bucks on this receiver which by the way is not even complete because the SATA connection does not work. They even said that it costs $300 and they are giving me a deal and selling for $200. After I got the service and I called them and happen mention about cancelling, then they told me that I’d have to return it.
I spent 200 bucks for something I don’t own, that makes no sense at all. I can still use it as a recorder after I cancel my service.
This lawsuit is a good thing.

March 14, 2008 at 12:37 am
(2) Brandon says:

DirecTV has more going on than that. I’ve have first hand experience that they are out to squeeze every last cent out of a person who tries to leave them. I called them 6 months ago because I was moving, and they offered to move me for free. Sounded great. But when I went to cancel my service last week, they billed me for over $200.00 for a cancellation fee!! They said that the moving service that I took advantage of obligated me to a two year commitment! I never agreed to that. I knew I’d be disconnecting when school was back in. Also, I installed my own dish the last time I moved, but I wasn’t able to this time around. After two or three long phone calls, they do acknowlege that I might not have been informed, but they refuse to let me out of the ‘contract!’ I suppose there’s nothing I can do, but I wish someone would investigate this.

I know I’m not the only one.

Brandon

April 13, 2008 at 11:06 pm
(3) John says:

Directv is a bunch of crooks! In my case Liars too ! I recently was let out of my agreement and was told by Heather Pace employee #U4748 Office of the President that She would change my equipment to “own” Status . They refuse to send a confirmation letter . They have Deceptive Business practices . The number is 1-800-666-4388 . Everyone call this number (Office of President ) and give them a yell!

April 29, 2008 at 11:51 pm
(4) Chuck says:

I was also misled by direct tv deceptive trade practices. I also moved and was charged after I made it clear that the initial instalation was a temporary location. I was told it wouldbe done at no charge. Then I added an additional receiver six months later and they without my knowledge extended my contract. I later called Direct TV and was told these practices never occured. Two minutes later I called to install another receiver and they tried the same practice of extending my contract without full disclosure.

April 29, 2008 at 11:51 pm
(5) Chuck says:

I was also misled by direct tv deceptive trade practices. I also moved and was charged after I made it clear that the initial instalation was a temporary location. I was told it wouldbe done at no charge. Then I added an additional receiver six months later and they without my knowledge extended my contract. I later called Direct TV and was told these practices never occured. Two minutes later I called to install another receiver and they tried the same practice of extending my contract without full disclosure.

April 29, 2008 at 11:52 pm
(6) Chuck says:

I was also misled by direct tv deceptive trade practices. I also moved and was charged after I made it clear that the initial instalation was a temporary location. I was told it wouldbe done at no charge. Then I added an additional receiver six months later and they without my knowledge extended my contract. I later called Direct TV and was told these practices never occured. Two minutes later I called to install another receiver and they tried the same practice of extending my contract without full disclosure.

May 21, 2008 at 7:36 pm
(7) Dave says:

Directv is front-loaded to rip off consumers. I make it a point to tell anyone who will listen to never do business with them. A happy customer will tell 10 people an unhappy cutomer will tell 1000. Eventually they will go BK.

June 11, 2008 at 3:37 pm
(8) Maria says:

Does anyone know how one can join the lawsuit? I am so upset at this company! They debited my account for an early termination fee without my consent and with no proof of contract.

June 30, 2008 at 6:46 pm
(9) Lee Hayes says:

I never signed a two yr contract and I cancelled after about 2 days because the service was terrible. They now want me to pay $497 as an early cancelleation fee. F@ck that and F@ck Direct TV.

July 8, 2008 at 11:45 pm
(10) Kathy says:

We recently got service with directv and had nothing but problems with their service. We cancelled our service within 3 days of getting it and they charged us $497 FOR EARLY TERMINATION. Directv just it upon themselves to charge our credit card that amount of money without authorization from us. We were able to get this money back through our credit card company, however they now have collections calling us. We have even wrote several letters to thema and including the office of the president and have gotten no where. If there is not a lawsit against this company yet for this we should file one. If there is how can I get involved with it?
kathy

July 15, 2008 at 10:42 am
(11) sue mcgahey says:

I too had direct tv and had to pay a 200.00 early termination fee. is there any way of getting this back from them?

July 21, 2008 at 10:03 pm
(12) Kat says:

Check the net for class action suits against DTV. I know I saw one for the bait and switch on the “purchased” receivers and lease fees for the same. Not sure about the early termination fees though.

Unfortunately, DTV hides behind a cloak when it comes to their contracts. You may not sign one, but they send you terms/conditions with your first bill (look at your first one on the back and/or the front right column) and also that statement directs you to look for more details on their website (directv.com/legal) The statement (if like mine)references the site and the charging of your credit/debit card if you have charges remaining at termination. The site discusses the applicable early termination fees (varies by box type). All of it neglects to state how many days you have to cancel without penalty. And, on a side note, when I signed up they asked for my credit card “to run a credit check”. I authorized it for that and nothing else. However, on the back of my bill/statement it is written in BOLD/CAPs. “FOR YOUR CONVENIENCE, WE WILL AUTOMATICALLY CHARGE YOUR CREDIT OR DEBIT CARD ON FILE FOR ANY BILL AMOUNT LEFT UNPAID, PLUS ANY NEW FEES POSTED TO YOUR ACCOUNT, AND ANY APPLICABLE CANCELLATION AND EQUIPMENT NON-RETURN FEES IF YOU CANCEL YOUR DIRECTV SERVICE……”

Did I sign a contract? NO. Do I accept those terms by not saying anything and paying my bill? I don’t know. However, what I do know is the main problem with this “alleged contract” is that you don’t see the terms before you receive the service and/or the terms are significantly different than what was verbally stated by the sale/customer rep. Not giving any window of cancellation for consumers (i.e. 14 days from receipt of Terms and Conditions in writing —on the first statement, etc.) is definitely unfair business practice and likely what would be the main point in any class action.

In other words, how can Directv not give it’s terms in writing up front to the consumer, and then later say “you owe us $XXXX for early termination” once a consumer sees these terms and decides they aren’t acceptable and want to cancel. Also, the full terms are not given with the first bill (just some terms), and consumers are directed to the website for the remainder. What about those (and there are still some people out there) that don’t use the net. They just never see those terms?

Kat

July 22, 2008 at 5:50 pm
(13) alex says:

I also had “direct tv” and got the total “bait and switch” tactic from them and caused me to cancel my services early. Was then charged a $410.00 cancellation fee that was just taken out of my account. I filed a complaint with the BBB and consumer affairs and nothing came from either. I also am looking to file a lawsuit against “direct tv” if someone can help me please let me know!

July 22, 2008 at 9:56 pm
(14) tawana says:

It is overwhelming to see the consistency of complaints regarding direct tv and failing to notify customers about extending contracts and being able to debit checking accounts and credit cards that they save in their systems anytime you make a payment.Direct tv has begun a practice that allows them to go into your checking account or charge your credit card for outstanding balances, cancellation fees, equipment. This is without your consent or permission. EVEN without a bill. I receive my bank statement stating that there was a 300 dollar charge from direct tv. I had called to inquire about transferring my service due to moving, I was told I couldnt get a transfer order until i paid the bill of 80 dollars that was going to be sent to within the next couple of days for the month service. I inform rep that i would make payment once bill was recieved like i had done for the past 12 months of service with direct tv. The rep stated that without paying the current months bill i would not be able to transfer service. She said that all i could do was cancel and reorder later once i got moved when i told her that the new owners had moved into my home. The call got disconnected and I was out of town figuring I would call back later to follow up.

3 days later my checking account has the charges taking out of my account. I call direct tv, i was inform the bill was for early cancellation fees and the 80 dollars for the month of service. I inform that i was under a 12 month contract and year was up so why was i being charged early cancelation. it was at that moment the rep stated that since i had the dvr, the contract was changed to a 2 year, i informed her no one had ever told me this and the email i recieved stated a year contract from direct tv.

the rep also inform me that it is now direct tv practice that all customers must have credit or bank cards on file so that they can deduct charges. I ask how was this possible without having a consumer permission. this was when she inform me that all consumers agree to this when signing up for service, it is in the customer agreement. that they will use any cards showing in their systems in which the customer has made payments with in the past, she verified that i had 2 credit cards stored in their system in which they save when payments are made, also this is without having consumer permission.
so despite not having permission or even a bill, direct tv will debit your credit or bank card. BEWARE! this angers me, my account wasnt in collections, i have never been behind on their bills and pay consistently, nor was their any outstanding balance. i hadnt even gotten a bill yet, the fact they are able to go into banking account without my knowledge or permission is unethical to me.

******I am including the web link of their agreements so that you can see what they use but isnt verbally stated about their practices of debiting customers bank accounts. http://www.directv.com/legal.

*******also a copy of their email that confirms service, no where states a dvr becomes a 2 year agreement:

Congratulations on your recent order of a DIRECTV® System. You now have access to the best entertainment value on the market today. Below is a summary of your order as well as the terms and conditions of the offer.

Our web site at DIRECTV.com has a wealth of information that may help you with questions that you may have about your DIRECTV System and programming. You also may change or confirm your installation date and time by creating a user account on http://www.DIRECTV.com. If you have additional questions about your order, please call us at 1-866-678-9465.For questions about DSL Service please go to http://www.DIRECTV.com/DSL.

Lastly, we’d like to let you know about a special opportunity to enjoy free DIRECTV® service. Simply refer a friend to DIRECTV, and when they activate their service, you’ll receive a special bonus credit on your DIRECTV account. There’s no limit to the number of referrals you can make, so you could enjoy free DIRECTV® service for a very long time. Go to http://www.DIRECTV.com/refer or call 1-866-GIFT-TO-YOU for details.

Best regards,
DIRECTV, Inc.

——————————————————————————–

DIRECTV ORDER RECEIPT – PLEASE RETAIN FOR YOUR RECORDS

Qty. Description Each

1 DIRECTV DVR $0.00
1 DIRECTV System (18″) $0.00
1 DIRECTV® Satellite Dish $0.00
1 PLUS DVRT P000006357000000001 $0.00
1 Standard IRD $0.00
Installation Included $0.00
Handling and Delivery $0.00
Tax $0.00
Total $0.00

——————————————————————————–

NEW CUSTOMER OFFER TERMS AND CONDITIONS
Please refer to your DIRECTV Lease Addendum for all Terms and Conditions regarding your leased equipment.

By placing this order you agree to the following terms and conditions:

You are a new residential DIRECTV customer.
If you cancel your order prior to installation, we will issue a full refund.
FAILURE TO ACTIVATE ALL OF THE DIRECTV SYSTEM EQUIPMENT IN ACCORDANCE WITH THE EQUIPMENT LEASE ADDENDUM MAY RESULT IN A CHARGE OF $150 PER RECEIVER NOT ACTIVATED.
Offer requires you to purchase 12 consecutive months (24 consecutive months for advanced equipment) of any DIRECTV base programming package (priced at $29.99/mo. or above) , or any international services bundle. In certain markets, programming and pricing may vary. DIRECTV PROGRAMMING AND PRICING SUBJECT TO CHANGE AT ANY TIME.
You must activate and maintain DVR service ($5.99/mo) if you ordered a DVR or HD DVR.
An HD Access fee ($10.99/mo.) is required for HD Receiver or HD DVR leases.
You accept the $4.99/mo. lease fee for the second and each additional receiver.
Your receiver must be continuously connected to a land-based phone line to activate certain sports programming and to allow pay per view ordering by remote control.
If you fail to maintain your programming commitment, you agree that DIRECTV may charge you a prorated fee of up to $150 for standard equipment or $300 for advanced receivers within 7 days of downgrading or disconnecting your programming.
Leased equipment must be returned upon disconnect. If you do not return equipment, DIRECTV may charge a fee of up to $55 per standard, $200 per DVR, $240 per HD and/or $470 per HD DVR.
If you cease to be DIRECTV’s customer for any reason ( whether voluntarily or involuntarily ) , you must call DIRECTV at 1-800-531-5000 within five (5) days after the termination of your DIRECTV programming services to (i) make arrangements for DIRECTV to pick up all of your DIRECTV equipment; or (ii) obtain information from DIRECTV necessary to arrange for a ground or air freight service to pick up and deliver all of your DIRECTV equipment to DIRECTV.
You and DIRECTV agree that any dispute arising under or relating to your agreements or service with DIRECTV, which cannot be resolved informally, will be resolved through binding arbitration as fully set forth in your DIRECTV Customer Agreement (a copy is sent with your first bill but may also be viewed at DIRECTV.com). Arbitration means you waive your right to a jury trial.
Limit one rebate per account/person/household/DIRECTV account per 12 consecutive months.

July 29, 2008 at 8:48 pm
(15) Joe says:

direct tv
Many people don’t know about any agreement when they get a new box or upgrade the service, plus they don’t even get a sign contract but say you are in one, they also have techincan that did not get paid for overtime, and that were over work. But the contract company that they use is getting sued, but can’t touch direct tv if they know about if or not, it is a very shady way of doing business

August 1, 2008 at 4:39 pm
(16) Nathan Addison says:

My girlfriend purchased The direc tv 200 channel & 3 months of hbo & starz package. The sales rep told her she would get the dvr and one extra box for 36.99 for the first three months, then it would be 45.00 amonth for the rest of the one year contract. The first installer did a horrible job installing the cables & wanted me to fix it. After several phone calls, they came out and had to redo the whole thing. The second installer did it right. In the mean time, we got our first bill. Instead of the 36.99 a month as quoted, our bill was 98.04. I have made several phone calls again, and the lowest they will come down to is 49.00 a month. I told them that was still unacceptable and would let the authrities work it out. I filed a complaint with the BBB and need to find out where to file a Bait & Switch complaint. If anyone knows PLEASE leave a message.

August 2, 2008 at 12:37 am
(17) Wendy says:

I ordered my direct tv service through Qwest. Big mistake. I was misinformed by the Qwest rep. about charges and fees. I never signed anything when the installer left my home. As of right now I have no service. My satellite is not getting a signal and I refuse to pay eighty bucks for a tech. to come out to fix. So, I am going to cancel and NOT pay them a cent. I HATE them sooooooo much!!!!!!

August 4, 2008 at 11:34 am
(18) Melissa Widener says:

I had directv a while back and was also charged a cancellation fee that I wasn’t aware of, but most recently, I let someone else use my credit card to pay their bill. There service was disconnected and directv took $760 from my checking account causing an abundance of overdrafts and they tell me I have to wait for their finance dept. to call me, they don’t have a direct line for me to talk to them. That’s crap.

August 4, 2008 at 3:30 pm
(19) Raj Puducode says:

I completed my 2 year contract couple of months back with DTV & told them that I am considering switching to a competitor. They tried hard to hold on to me by throwing some pennies but finally I decided to switch on the start of a new “Billing cycle”. On the tranfer date, I called them & told of my new service. Now, I am getting a new bill saying that I owe them 6 more days of service since it took them that long to officially disconnect my A/C services. Go figure. I threatened to take them to FCC & then they backed off!!

August 6, 2008 at 12:04 am
(20) Greg says:

Today DTV illegally obtained funds from my bank by going into my account and deducting 229.03.
i owed them two months service, they say, but one was a month i never got.
they turned off my service about a month ago and i have not heard from them until the stole 229.03 from me today. i told my bank i did not make this transaction and it was a sneak attack by DTV. they were charging me for the receiver, cancellation fee and the two months.
my bank refunded the money and i had to cancel my bank account cc and change the number. so if everything goes ok this refund will stand if the bank’s officals agree with my given statement.
it all boils down to this…i owed them a month and they took a mile…

August 6, 2008 at 1:51 pm
(21) direct tv are THIEVES says:

I moved and instead of moving my account they opened up another one for me and have been charging me for 2 accounts for 2 years! Direct TV has stolen over a thousand dollars from my bank account!!!!!!!!!!!!!!!! They will not stop it because they are THIEVES! Whatever anyone does…do not give credit card or checking account info to DIRECT TV. They WILL steal your money and apparently there is nothing we can do about it! Direct TV pays the politicians off so they can be above the law and steal from people!!!!!

August 6, 2008 at 6:57 pm
(22) Genny says:

I too, am very frustrated with Direct Tv! We tried there service on April 6th and canceled on the 8th. A customer service rep told us that they WOULD not charge us/ credit us the cancellation fee. Well, I still kept getting bills and I called explained the situation, and “Yes, I see the credit, but it has not been made yet.” July I got a letter from a collection agency about the cancellation fee. I called AGAIN, and agent AGAIN said that he saw the credit and didn’t know why it had not been made, and that I should write a letter of dispute. Well, I did!

Today, Lisa from the business department said that I am responsible for the charge because the NEW policy as of Jan, 2008, states that clients have 24 hours to cancel without charge, not 3 days (prior cancellation time)as I was told. She said the contract I signed states 24 hours.

AND, get this, she said that there was NO notes on my account stating that I would not be charged the cancellation fee. So basically, either different agents were LYING to me or someone deleted the comment from my account. Lisa, said that it was IMPOSSIBLE to delete comments from customers accounts. Maybe she can’t, I believe someone else CAN!

I then asked if my last conversation was recorded or if any of my prior calls had been recorded and she would not tell me. Told me that my lawyer would have to connect their legal department. Sounds crazy, but honestly, Direct Tv does not have well trained or knowledgeable representatives. I know I signed a contract and SHOULD have READ IT before signing!

I would be HAPPY to join in a law suit!

I wish this could go to court, because, come on – 24 hours to cancel!!! That’s ridiculous!

I sure hope that a lawyer will start-up a class action suit against Direct Tv. They do need some type of federal intervention!

August 7, 2008 at 7:40 am
(23) Eddie - Tampa, Fl says:

To ALL whom have been “duped” by DirectTV…
I read the many comments on this site and I must say we MUST follow through with a Class Action Suit – or – join in on the one presntly filed…. My wife ordered DirecctTV and we had nothing but problems with the service during a 2 week period. She opt to cancel service; was never told of early cancellation fee, never received nor signed a contract agreement and, DirectTV took upon themselves to ‘illegally’ withdraw $486.21 from her checking acccount without her authorization. She being unaware of their shystiness – and – actions attempted to purchase lunch for our 2 little boys (ages 2 & 4), and had nothing in her account. Not only that, but they (DirectTV) caused her account to be over-drawn and now the bank is accruing her a $35.00 overdraft fee.

We have attempted for days to speak with someone at their corporate offices (legal department) in California and have been given the run-around.

They hide behind some cloak meanwhile, honest people like us are embezzled….. Furthermore, a customer service supervisor told her that she can have her money back if she re-activates her service with them. GEEZ! is this a bribe or what?

Let’s go ALL THE WAY with this suit!

August 8, 2008 at 3:00 pm
(24) Randy says:

I’m in the same boat. I had a receiver go haywire, so I called DirecTV. They sent out a technician who installed a new one. A week later the new one blew so another call and another technician. I started getting suspicious so I took a closer look at my bill and saw I had been being billed for a DVR that I never had. So I call customer service again. They would not refund the overcharge. Now I’m real suspicious so I google DirecTV and “complaints” where I see the endless comments about service contracts that people didn’t know they had. Well sure enough I call DirecTV and found out that my contract was extended each time the tech came out. DirecTV of course wont remove the contract extension since the receiver is an updated model. I didn’t ASK for an updated model. I was NEVER informed of any contractual obligation by ANYONE. Well, I’m so PO’d that I want nothing more to do with DirecTV but I’m being held hostage. SOMEone MUST have a lawsuit pending on this behavior, but it will be like finding the proverbial needle.

August 13, 2008 at 10:55 pm
(25) Tom says:

I got charged $100 dollars for an early term, when I was told twice that I was not under any contact, the CSR even typed it in there notes and later was confirm that I was not under contact, still they would not refund my $100 dollars, asked me to write a letter which I did, so I had Amex go to bat for me and they refunded me the cash, now DirectTV sent it to collections and expects me to pay. fat chance, they owe me that x10 for my aggravation. The need to get there act together, This kind of practices is becoming more common now, and needs to get nipped in the butt, hopefully a nice law suite that will set them back will set an example.

August 14, 2008 at 12:19 am
(26) the dawson family says:

Directv is the worst company I have ever dalt with they have left holes in my walls,never finished jobs,one of their techs actually bit the end of my cable wires.Their reps are the rudest disrespectful and bullying people I have ever encountered.The c.e.o Mr.chase carey makes his 24 million dollar paycheck off the minium wage hard working americans. They are charging me with a 274.00 cancellation fee on a contract I never signed for a service that is constantly searching for satellite signal.or freezing up with no sound.We all need to sue this company in a class action lawsuit-and show dtv and all other buisness’s it is the hard working minium wage earners of this country that make your company and it should be the hard working american s to shut this company down.
You would think with all the millions carey has robbed from the american people he go to the barber and trim that awsul mustache on his face.STA AWAY FROM DTV- it will be one of the biggest mistakes you’ll ever make.

August 16, 2008 at 11:18 pm
(27) Mike says:

Maria I am like you they just charged my credit card $300 because I canceled. I called my bank and denied the charge. Direct told me I was under a 2 year contract. I said send me the paper work where I SIGNED this 2yr agreement. They would not. So now they sent it to a collection agency and in writing I sent that collection agency all details and I have not heard anything since. THEY ARE CROOKS. They do not tell you anything over the ph. I will never use them again.

August 16, 2008 at 11:26 pm
(28) mike says:

some one email me partiestogo1001@aol.com. Direct TV took it on themselves to just take $300 out of my account for early term fees. I filed a dispute with my bank and got my money back. THEY ARE CROOKS. When I unpgraded to the DVR I was not told I was locked in for 2 years. So after a year I wanted to cancel. When I called in they never said a word that my account would get debited they just told me I would get billed for a early term fee plus last months bill. I never dreamed I would wake up and all that money gone from my checking account.

August 21, 2008 at 11:50 am
(29) Susan H says:

I want to start up a class-action against these thieves!! They are trying to get $331 from me from a creditor and I refuse to pay for a contract. They can not produce evidence of a signed contract! Contact me at suzen451@yahoo.com if you want to get involved in this!! I am serious, I hate this company with a venegeance!!!

August 23, 2008 at 2:29 pm
(30) Vickie Bell says:

I have had the same thing happen to me. I signed a WORK ORDER , not a contract. After looking closer it is on the back and you sign it after said work is done.

I also got cheated out of a surround in promtion deal!

I have put my credit card in a dispute in hopes I will get my money back sooner then they promised!

Vickie
TBells10@aol.com

August 28, 2008 at 1:49 pm
(31) M. Johns says:

We have been customers of directv for over 10 years, never had any complaints until we upgraded, our HD box went out, we were told 5 days to recieve another, it never was shipped, another to be shipped, itll be another 5-7 days…..we’ve been passed around like a plate of dinner rolls, and bounced like a rubber ball, and no one has helped us in a pleasant manner. we are digusted with directv, and were also threatened if we cancel, we will be charged an outrageous bill, under a contract we never signed or agreed to. We pay alot of money each month for a service that sucks, and the service and personalities of the employees are even worse, when we get from under this so called contract, we will be going to dish network, they were friendly and kind, and faster service, i could tell and was shown they are for their customers, and for directv, you cant treat your customers like shit and think you will ever survive, not only that.God has his eyes on your greed, and selfishness, and attitude,you may get most places you wanna go here, now, but the pearly gates is where you need to lie your concerns, anyone who tries to “beat” people never come out ahead in the long run, so your really hurting yourself, whether it be now or at the end of time. and if you were any kind of people, you wouldnt need to hide or hold back your appearences, and be unable to contact, and your employees wouldnt have to hide your identy, or tell lies for you, so come out of hiding and be a real “man”….own up to your responsibilities as an businesss person, instead of a coward!!!!!!!!!!

August 29, 2008 at 6:52 am
(32) Tim Bakker says:

The same thing happened to me. I told them I never signed anything and therefore am not liable for any contract. And their “customer agreement” is only sent to you with their first billed. But I canceled my service with them before I even received my first bill, so how could I agree to it? Luckily, they have no record of my credit or debit cards, and I have since moved to South Africa. But I am afraid that it will effect my credit score if they hand it over to collections. Do they have a legal leg to stand on? I would be interested to know from someone that knows the law.

August 29, 2008 at 12:42 pm
(33) karen says:

I too have had DTV take without permission $422 from my account because I dropped the service. I can not believe they only give 24 hours, and do not inform you that you have an 18 month contract! I signed a work order not a contract. I think this is the most unethical company I have ever dealt with. I am hoping to get my money $300 anyway back from them, after three days on the phone, and an e-mail to corp, which was not very helpful, I still have to keep a service I don’t want for 18 months in order to get $300 back! DO NOT GET THIS SERVICE

September 4, 2008 at 10:02 pm
(34) Tammy says:

I too am very upset with directv!!!I also got the DVR and was not told about a 2 year agreement. I was told one year. I kept it for that year and then I switched to charter. Directv took $604.58 out of my checking account without my permission.I did not even know anything about it until I went to the grocery store and they told me I had no money in the bank. I am on disability with kidney failure and only get a check once a month. They took the money the same day my check hit my account(how convenient!!!) Please someone tell me how to join this lawsuit!!!!!!!

September 7, 2008 at 1:22 pm
(35) mike says:

Direct TV is a deceptive misleading company. We upgraded to HD and had no idea that we were entering a contract for a two year service agreement when we purchased a box we don’t own for 200.00. Turns out the two year agreement was in the fine print on the work order. Plus, their svc dept speaks heavily accented english, and is hard to understand. On topof that our HD service is only 720p (not 1080I) and we don’t get CBS, NBC, ABC or FOX in HD in our area and they never told us this! STAY AWAY FROM DIRECT TV!!!

September 8, 2008 at 9:14 pm
(36) Nancy says:

I am so frustrated with DirectTV. They are the worst company I have ever dealt with. I have been called a liar by their customer service department and hung up on. When I cancelled my service I was told that I would owe a early termination fee of $162.50 by tow different people. When I canceled my service I was charged $497.00 on my crecit card. W was also not given the chance to pay the amount owed or contest the charge before they charged my credit card. I disputed this charge with the cc. When I called again they told me that I had extended my charge contract and that I did not have a service contract for repairs, which I did. They finaly acknowledged about the service contract but stated that I still owed 108.50. I told them that when I received a bill I would pay it. They turned around and charged my cc again for the 108.50. I again disputed the charge with the cc company. Today I received a collections letter from them. When I called fo follow up on it I was told that my account had gone to Allied Interstate Collections. When I called Allied they had no record of my account. DirectTV could not tell me which credit bureau they had sent my record to. I will not pay this 108.50 to DirectTV not now and not ever. I am more that willing to join a classaction lawsuit. Put my contact inf1ormation vidotto1@hotmail.com on a lawsuit. It is time to take action against the deceptive practices of this company. I tell everyone I talk to to not use them ever!

September 10, 2008 at 12:13 pm
(37) haze says:

i be willing to be a part of that lawsuit!!!!
please let us know where to go….please!!!

direct tv go to heal!!!
u maybe rich but ur souls burning in heal!!!

September 12, 2008 at 9:15 am
(38) Noreen Snawder says:

Direct TV has overcharged me every month since I had there service. Every month they want to hassel me on the phone. They don’t want to credit me what they said would be credited when I signed up. Now they want $400 to cancel my service. I am so upset, so stressed. I want out of my contract I hate these people. I don’t hate many and they have escalated this hate that is just stressing me out. My service is turned off because of there error and Its because of them overcharging

September 14, 2008 at 1:31 pm
(39) Victoria says:

We too have just been told if we cancel our membership we would be charged $320.00 early cancellation fee. We were never told such a thing. During some of the storms here on the Gulf Coast, we have had lots of rain. And when we have had a little wind… 10-15 mph.and suddenly our tv screen scrambled constantly. We needed to hear emergency information and we were unable to because of their faulty equipment. We started in Jan.08 and cancelling in Sept.08. Now they want to charge us for early cancellation. A PURE RIP-OFF TO THE CONSUMERS!!! CLASS ACTION SUIT IS THE ONLY THING THAT IS GOING TO STOP THEM.
Please count me in, and e-mail me the procedures. THEY MUST BE STOPPED!! AND WE MUST SPEAK OUT. TELL EVERYONE THEIR PRACTICES!
WE SHOULD ALL DO A COMMERCIAL ON TV. ALL 38 OF US…THAT WOULD BE A GREAT IDEA!!!I am going to contact Comcast Cable TV and see if they would like for us to all do a commercial for them. Can’t you see it now… one by one ALL 38 OF US… loudly repeats….. I was ripped off.. I was ripped off… I was ripped off… by DIRECT-TV! Lets give it a shot!
Thanks,
Victoria

September 14, 2008 at 1:34 pm
(40) Victoria says:

opps! here is my e-mail:
jvw77@comcast.net

Any other suggestions I am open to.
thanks.
Victoria

September 16, 2008 at 9:47 am
(41) Terri says:

I have been dealing with DIRECTV now for almost 2 years. I went thru Bellsouth under the bundle package offering after being told DIRECTV offers local channels in my area. A subcontractor working for DIRECTV is the only contact I recv’d. After he installed everything and I asked for the local channels he literally laughed and said they don’t offer them only Dish does in our area. After he left we decided to try the service. We cancelled after 30 days at that time we were informed of the 125.00 cancellation fee and our 2 yr. obligation. Needless to say since then I have been fighting. I am now on my 4th collection agency (who is now willing to accept 60% of the debt), once they report to the credit agency I dispute it, it is removed, then DIRECTV sends me to another agency and we start the process all over again. Apparently this is common practice for them. I was never told of any terms and conditions, never signed or was informed of a 2 yr contract, never did I verbally agree to any of this. This is simple harassment,they try to brow-beat you down until you pay. I will say this……after, I went to Dish Network and got unbelievable service, I was informed right off with the rep reading me the terms and conditions, great customer service, something DIRECTV knows nothing about. Something needs to be done, it is hard to believe that this is even legal in this country.

September 16, 2008 at 6:15 pm
(42) Jeff says:

I am looking to join in on a class action against DirectTV as well. I purchased the service this time last year and received the NFL package for the season asa free incentive. I just opened my bill for this month and they are charging me $41.50 for 6 payments (the special early bird price) when I never intended to order it again. They state that there was a notice on my bill a couple of months back somewhere telling me I had to cancel before the season or they charged the whole thing. I spoke with a supervisor (out of country) Jim Laguin who refused to remove the service or credit my account. I intend to also file with my State’s Attorney General office, Cable commission and the Better Business bureau. I have never heard of such a predatory practice even from the cable companies!

September 18, 2008 at 9:45 pm
(43) Karen Edwards says:

I would love to join class action. I have already complained to the FTC and I would suggest that all of you complaining do the same. My complaint is small, but it is the practices of Directv that angered me. I cancelled service and was told I owed nothing. A few weeks later I received a bill for $26.75 for early cancellation. I called and questioned the bill, but couldn’t remember how long I agreed to keep service, so I did not argue and decided I would just pay. The due date was Sep. 3, 2008, so I sat the payment up in my bank automatic bill pay as I always did and on time. In the mean time, I start receiving past due notices even though it isn’t due yet. I even received a collection letter from what looked like a third party and it still isn’t due yet. I ignored the letters and allowed the bank to take care of it with the automatic draft on the 3rd, the due date. Then today I get my credit card bill and guess what? Directv had already deducted my charge on Sept.1, before it was due. Then I call them up and tell them I want my credit card charges reversed immediately. They tell me it will take six to eight weeks to refund the money I have overpaid them because they chose to take my money from my credit card before it was due and I had already scheduled payment. Deceptive, unethical practices!!!! Please tell me how to join the lawsuit. My complaint is small but big business should not be allowed to do this to people.

September 20, 2008 at 8:33 pm
(44) Aaron says:

Sadly I work for directv and have to tell you that i talk to people with the same problems described above. If you want customer service this is not the company to go with. I you are stupid enough to go with them i would recomment using a pre paid card to put on file and carrying a small balance on it so they dont get into your bank account. If you disconnect EVERYTHING is charged to the card we have on file, previous bills, equipment fees, late fees, they pretty mcuh try to nickle and dime the crap out of you. If you have installation problems you might as well plan at least 24 hours over the course of a week to be on the phone trying to get somebody to do something. I have seen accounts that are so messed up it would be easier to disconnect and start a new one. Their sales reps make used car salesmen look like saints. They will rob you blind. The other day I had a customer call and say he paid his bill through our dealer, when he realized the mistake he went back and suddenley their books were “messed up”. If you dont have directv service consider yourself lucky, If you want to get it turn and run as fast as you can because you will regret it when our “technician” shows up. I hope you have homeowners insurance and a lawyer.

September 24, 2008 at 5:45 pm
(45) JANET ROCHON says:

DirecTv is one of the most arrogant companies to deal with. They think they are so smart, but they will find out in the end, you can not continue to abuse your customers without lawsuits filed. We are new to this State and did not really know whom to pick for our TV service. We never rec’d or signed a contract. After calling and trying to cancel the service, all we could get was frustration. They say we will be charged $320.00 early cancellation fee and they will not refund our $200.00 deposit. They will not get the $320.00 FROM US and legal action will be taken for the $200.00 as well. I hope there is a class action lawsuit to be a part of. Elderly people live on a fixed income and can not afford the wrongful billing practices of this company.
indian1943@cableone.net

September 25, 2008 at 1:42 pm
(46) Brian Z says:

I to have been charged a disconnect fee of $240 for the remainder of the contract.I had to end my contract with them as they were unable to supply me service at the apartment I moved to 400feet away.
AFter 90 days of disputing this with them and numerous promises of a refund to me for the amount so I can pay my Qwest bill that they charged for it and Qwest paid…….I still have not received my refund.
I have spent 13+ hours on hold and spoke to over a dozen supervisors……and still feel as if they just do not get it……
As of this week Direct TV has sent me to collections,not issued me a refund…….now I am mad…..send me to a collections agency for a bill I do not owe……..

I will be glad to goto court on a class action suit….MR. Zinn

September 27, 2008 at 2:31 pm
(47) Deb says:

We too just got hammered by Directv. We had directv years ago and was very happy. We have told many people about the good service we had & how happy we were. When we moved a couple of years ago we did not get Directv because we wanted internet so got cable. We got a mail offer to come try Directv again this spring – and we did… we had inconsistent billing issues & service was not working more than it was working. Calling Customer Service did not help. Finally we went back to cable (4 months)and called to cancel Directv – CSR told me he could make it better (how is that possible – they should always do their best not just when threatened with disconnect – and they weren’t able to solve issues in past)…if I did not disconnect. He said would be charged over $400 if we did disconnect. I argued that we had no knowledge of this but even if what he was saying was true – we had right to expect service we were paying for (and not receiving) — this definitely confirmed our decision to disconnect as do not want to continue to business with a company with these practices. Seeing that was not acceptable (we’d had enough and had made decision of disconnect)– he told me we had to pay over $400 – I told him we are seniors and had been driven to filing bankruptcy and gave him the filing number – he said if payment was not made – it would be taken from our account. I specifically told him do not take it from account – you are not authorized. It was taken and we found out at a gas station that we had NSF – several miles from home in an emergency. NOW MY QUESTION — I see all the other comments and I made mine — SO WHAT???

September 28, 2008 at 12:52 am
(48) Vi says:

I’m having problem with DirecTV too.

I got 2-year service with DirecTV but after 6 months, I had to move unexpectedly. The new place does not allow satellite dish anywhere at all so I had no choice but to cancel the DirecTV service.

DirecTV charges me about $360 as penalty. The rep said I should dispute with a written letter which I did (a very polite one). However, they did not accept it.

I understand I had a agreement but this move was totally unplanned and I had no control about the associate rules. I’m very disappointed that DIrecTV is so unconsiderate.

Honestly, I’m really not sure if $360 penalty was what I heard when I signed up. I recalled asking about the penalty fee when I signed up but I recall the amount was small. It didn’t make sense I would get a 2-year agreement if I know the penalty is so hefty. It’s just not me.

September 29, 2008 at 2:11 am
(49) Linda says:

I think direct tv should be sued for theft
when they take money out of peoples accounts!
This is totally wrong and if I thought they would do this I would close out my bank account or cancel any credit cards they have on file just to tick them off.

October 3, 2008 at 10:28 pm
(50) Kellyn says:

Oh my God! Direct TV scewed me out of $905. They took it out of my account too without any communication what so ever. I had to take out a loan so I could pay my mortage. I have called several times, written to the dispute department (you can only communicate with them in writing). I cancelled my service in 12/07 because I was moving out of state. I thought I was good but then in 8/08 I looked at my checking account and $905 was deducted. They are saying that I didn’t return my equipment, I did have that done so they have their equip. back so I was supposed to get $433 back for that and I asked it to be deposited in my account within 8 days.I wrote a dispute letter and had to call them after the 21 day period and they basically said that I had just suspended my account and therefore it was reactivated in 5/08 so I owe for that. Just today I called because it has been 9 days and no $433 in my account. Well, now they are saying I will only get $366 because they downloaded PPV movies off the receiver??? I never cry but I have been crying all day because I feel like I have nowhere to go for help. I am so frustrated and broke! I am having anxiety from this and it is really destressing. Does anyone have any info that could help me fight this??
Thanks so much for reading (listening)

October 4, 2008 at 9:36 am
(51) Fed Up Mom says:

That’s not the only time they do bait & switch. When I upgraded to my HDDVR, I was told I needed a new dish, but that the upgrade was free. The tech came and installed my dish, but they charged me a 49.99 relocation fee, which they said was to move and set up the other existing DVR that I *physically* carried to my bedroom upstairs and that *I* programmed myself. I was the one who pointed the dish and programmed the new DVR. They did credit it to me.

The charge was incurred because after the tech came out and installed the dish, I realized I didn’t have two lines run to my bedroom for the existing DVR. I made a call to Direct TV to have them do this, and thus, was charged. However, the tech who installed my dish said I need to have a wall fish and that it would be $60. I called Direct TV with that information to set up the service call, and the rep said well, it’s only $49, so be it. That charge was added to my bill, and I paid it before the second service call happened.

When the tech came back out (a different tech, a different company this time), I was then told it was $120 because it was two floors and that I needed to pay him. When I explained that I was quoted $60 and that I had already paid Direct TV, he gave me a supervisor line to call. The idiot rep tried to tell me that the $52.36 on my recent bill was not for the extra line run charge, but was for pay per views because I had swapped my receiver (sent it back) and kept the card.

The idiot rep didn’t even realize I had kept the entire receiver and relocated it myself to the bedroom. She then asked the tech if there was any evidence of new lines ran.

When I asked her how he would have this information, she said there’s a database he can call up to to find out. I asked her if he would have received this information prior to coming to the call, because he was standing right there in front of me using MY landline to speak to her. She told me that no, he could use his cell phone to call another number.

I asked her how that was going to be possible while he was talking to her on my landline and I was right there in front of me.

Basically about 8 hours later of holding, screaming, sighing, and speaking thousands of foreign languages to figure out what the heck happened here, I realized that you don’t call Direct TV to have custom labor, like wiring a second line, done. You have to call their contracted installer, and you are at the mercy and whim of whatever tech comes out and quotes it.

If you don’t like that price, you can refuse service and make another appointment, but be prepared to wait three months and be given several songs and dances about how the hurricane has put everyone’s installation dates off even if you don’t even live anywhere near where the hurricane hit.

I asked if Direct TV thought that this practice was reasonable. If someone calls up a store, is quoted a price, makes the drive out to the store, and talks to a rep while at the store, and is waiting on this piece of equipment in order for something to work, and is the told at the register that it is double the price, I think most people would feel that is predatory business practices, and leave.

When I suggested to Direct TV that I get the quotes in writing first and decide who I want to install my cable, they asked me if I thought it was reasonable to cut them out of the deal, and I retorted, do you think the extra $60 is going into YOUR pocket?

Yes, I think it’s reasonable when I have someone drilling into my siding, stapling into my drywall and doing something not to electrical code that I DO HAVE a choice in whom I pay and WHAT I pay for that service.

I have had Direct TV since 2000, and in the last three years, I have never seen such customer service gaffes from a company. I explicitly went with this company due to the same stick-it-to-ya practices that cable was engaging in….

Now….I’m not sure I’m going to have satellite service again. What crap – if I ran my business as such, I wouldn’t have customers, and I’d be reported to several governmental agencies and sued out the yin yang.

Unfortunately, the only voice with have here is with our dollars and who we decide to give them to.

Try complaining here: if enough of us do it, maybe they’ll listen:

Senior VP Ellen Filipiak
Direct line (310) 964.6508

DirecTV Corporate Offices
2230 E. Imperial Highway
El Segundo, CA 90245
Attention: Office of the President

Chase Carey President & CEO

John Suranyi President Sales & Service

October 4, 2008 at 1:28 pm
(52) Patricia says:

Please be alert DirecTV will illegally withdraw money from your bank account once you cancel their service, even though you honor their one year contract.
File complaint with the BBB, FTC and District Attorney’s office in your state.

October 7, 2008 at 10:40 pm
(53) michelle says:

i just cancelled my service and i used to have my bill come out autopost then i stopped that. BUt since they had my credit card on file. They charged my credit card my final bill with out authorazation. IM pissed

October 8, 2008 at 4:51 pm
(54) jacjoemax says:

Again, Directv after cancelling services 6 business days prior, charges my credit card 270.00 without receiving a final bill, which rep stated would get to me in 7-10 business days!We as consumers are afforded certain protections so companies cannot dip into our accounts with what they think is owed to them!
Also charged a cancellation fee after not agreeing to a commitment. Will attempt to recoup through legal channels, but will never be a customer again!

October 10, 2008 at 2:02 pm
(55) rpersing says:

I had the same thing happen to me as far as suspending my account. I had direct tv and called to cancel my account due to selling my house. The DirectTV representative asked me how I like my service and if I would ever consider using them again? I said I was moving to another house where the owners already had cable, but when I get my own place again I would be happy to come back! He said to just keep my receivers and suspend my account instead. I told him I wouldn’t have my own place for another year and a half. He told me they would automatically re-activate my account after 6 months, but lead me to believe they would notify me before they do the re-activation and I could just extend my suspension until I got my own place or send the receivers back then. What happened? They never notified me, re-activated my account in the same address that I initially called to have their service canceled. Because the house was up for sale and I was not living there any longer, I get a bill two months latter for 250.00. I refuse to pay it! I returned my receivers, and they tack on another 49 dollars for movies that were paid off at the time I had it suspended. Looking at a previous post, I guess it’s a charge for downloading the movies I recorded on my DVR’s that I returned. Now why in the hell would they do that?? These guys are nothing but thieves!!!!! Is there any class action I can join for my case? If there is somebody let me know!

October 11, 2008 at 12:22 pm
(56) GK says:

I, like all of you, despise Direct Tv. I have had them for 4 years which has cost me nothing but time, money, and many tears of frustration. They need to pay for all the injustices they have caused (from what I could tell by searching the net) thousands of people. After doing some research I did find an open class action lawsuit against Direct TV based in CA for unlawful early termination fees and the invalidity of thier so-called contracts. The lawyers encourage anyone in the US with these problems to contact them. The case is Amy Imburgia v Direct Tv, Inc. and the law firm is Sprenger and Lang. You can go to sprengerlang.com. Hope this can help someone. This is just not fair!

October 11, 2008 at 7:01 pm
(57) DirecTV employee says:

I work for directv and I feel for you guys. Even we are having a hard time explaining all these dubious policies. It all basically boils down into one thing, quoting Jerry Maguire, “Show me the Money”. Quite honestly before you get DirecTV services, MAKE A LOT OF RESEARCH. The website REALLY helps and read between the lines. NEVER believe any discounted rates and deals and all the good things they say they’ll throw at you. It’s not worth your time going through all the hassles just to get those discounts. BTW people, I know there will be another price increase early this spring. BE PREPARED.

October 12, 2008 at 4:44 pm
(58) dennis says:

Direct TV is a company of liars and theives-from day one they never backed up the initial deal and later charged me for the DVR-now they are sending bills with no service.It takes as much as 2 1/2 hours to get someone on the phone and none of themseem to be able to hear you when you tell them to discontinue service-and tell tou that you have never formally requested to cancel service-what part of I do not want you to have any dealings or contact with me ever,unless it is for you to come and get your equipment out of my house do they not understand.They finally cut off my service but sent me another bill because I had paid my last bloated bill to keep from a bad credit report.-They never informed me that service was back and the same thing showed on the screen when I checked it as before while turned off,and they do not want to discontinue servive,whether I watch TV or not as long as they keep getting paid.
I quess I will just get a bad credit report because I am not going to send them any more money.
At the time I started my ill fated association with these crooks I did not have a credit card and a friend used his for a $14.00 and som odd cents through an offer from Southern Bell[who charged me for three phone lines just to have one home phone and constantly sold my # to others]so I paid my bill by check which is a lot of trouble,but untill we get some consumer protection laws enacted by the crooks we elect any company tou allow to auto pay themselves can continue to take your money at will.Only they can stop an auto pay from your bank account-I have had to change banks to stop one useless insurance policy sold to me by the former bank!!!!
The bank president told me that only the company that receive automated payments coud stop the charges.
Pay by hand written checks to protect your money.

October 15, 2008 at 11:40 pm
(59) Anonymous says:

DirectTV is not the only company of crooks. Many of the experiences written about in these comments is mirrored by the practices of Dish Network. In fact, I found these comments while searching (naively, it appears) for class action lawsuits against Dish Network. Dish Network victimized me, and no doubt many others, by requiring the return of equipment I had legitimately purchased upon termination of service (specifically, LNBFs and switches) that had either come with equipment I had purchased, or as the result of “free” upgrades. This is specifically in reference to a billing dispute that went for almost 2 years with Dish Network when they refused to give me credit for returning a rented receiver. I had even faxed tracking numbers and other corroborative information to their legal department without resolution. They also continued to charge me rental fees on this same receiver for which I faxed purchase receipts to their legal department.

These companies abuse a de facto oligopoly of TV “service” by having unspeakably bad customer service and outright fraud. The contractual fine print cited by the “lawyers” in this forum are, to make a brief aside, as ridiculous as the user agreements created by the software companies today (also sadly lacking in consumer protections). The validity of these clauses is somewhat questionable as, in general, there must be a consensus of understanding for a contract to be valid. I doubt most consumers “buy” equipment with the idea that they are not in fact actually owners of the equipment. I hope DirectTV owners get some justice; I have little doubt however that they will not, nor will the victims of Dish Network, Comcast, and the other villains.

October 17, 2008 at 1:42 pm
(60) Deon says:

How do I join the lawsuit. I, like many of you had money stole right out of my account. I was out of my contract and paid for my recievers up front.

October 26, 2008 at 10:58 am
(61) Alana says:

I just found this out first hand as well.

I “bought” my initial DVR for over $200 4 years ago. Since then I have purchased 4 additional DVRs for my house ONLY BECAUSE THE DIRECT TV REP TOLD ME “You will no longer have to pay the $4.99 per room equipment fee.”

I had been paying the 5 bucks a month for every room that had a TV in it. They ran a “special” last summer where you could “purchase a DVR” at a discount rate, pay the shipping, and at that point (and I quote the rep directly” again) “You will no longer have to pay the $4.99 per room equipment fee.”

Well stupid me kept my account on auto-pay and never looked back at the statements. Almost $400 in “additional receiver” fees later, they claim that they never told me I wouldn’t be paying that fee anymore.

I only noticed this when I looked at my bank statement and realized they billed me TWICE for last month.

I have had NOTHING but trouble with Direct TV since my most recent move. The installer drilled up through my pristine hardwood floor instead of going through the wall, they’ve randomly blocked my purchase of Pay Per View movies (I sat on hold for 2 hours to get them to straighten that one out.) and now this.

I intend to spread this news as far and wide as I can. Direct TV is not above the law. There are consumer groups out there designed to protect fraudulent business practices like this.

October 26, 2008 at 11:13 am
(62) Alana says:

Here’s my letter to Direct TV.

cc: ellen.filipiak@directv.com
chase.carey@directv.com
john.suranyi@directv.com

Dear Direct TV executives,

I just hit my wall with Direct TV. My anger at your business practices just doubled when I discovered that there is a class action lawsuit against you because of this very type of fraud.

I “bought” my initial DVR for over $200 4 years ago. Since then I have purchased 4 additional DVRs for my house ONLY BECAUSE THE DIRECT TV REP TOLD ME “You will no longer have to pay the $4.99 per room equipment fee.”

I had been paying the 5 bucks a month for every room that had a TV in it and was happy to upgrade my equipment if that meant I would lose that charge. They ran a “special” last summer where you could “purchase a DVR” at a discount rate, pay the shipping, and at that point (and I quote the rep directly” again) “You will no longer have to pay the $4.99 per room equipment fee.”

Well stupid me kept my account on auto-pay and never looked back at the statements. Almost $400 in “additional receiver” fees later, you claim that you never told me I wouldn’t be paying that fee anymore.

I only noticed this when I looked at my bank statement and realized you billed me TWICE for last month.

When I called your supervisor today, he then tapdanced and claimed, “Well, that’s not an additional receiver fee like it says on your bill. That’s a mirroring fee.”

FRAUD. You cannot invoice someone for 1 thing and then tell them it’s for something else when you are caught. I find that highly unethical.

I have had NOTHING but trouble with Direct TV since my most recent move. The installer drilled up through my brand new hardwood floors instead of going through the wall, they’ve randomly blocked my purchase of Pay Per View movies (I sat on hold for 2 hours to get them to straighten that one out.) and now this.

I intend to spread this news as far and wide as I can. Direct TV is not above the law. There are consumer groups out there designed to protect fraudulent business practices like this. I intend to participate in the class action lawsuit addressing your policies.

You guys have shown me without a doubt that you have NO REGARD for your customers or ethical business practices. Well now I intend to hold you to your word. Straighten up and fly right, Direct TV. Take a nod from Wall Street. Consumers have a ZERO TOLERANCE policy for this type of behavior now.

Every cent of $4.99 per room equipment fees you have charged me must be refunded immediately. There is not other acceptable resolution.

Period.

Sincerely,
Alana ——
With Direct TV since 1999.

October 26, 2008 at 2:34 pm
(63) Scott H says:

Direct TV is doing more damage to the country than Bin Ladin, the taliban and a crooked politician COMBINED.

If Direct TV was a country treating american citizens like this, the bombs would fly, and this “Evil Empire” would be wiped off the face of the Earth.

I am writing this as I am on hold with them and they are the most uncaring, inept organization in the USA. I will file a class action suit, and request that one of the stipulations is that Direct TV, its offcers, directors and employees are moved to a 3rd World country for 5 years for a tax break! This is one company that go directly overseas and I will drive them to the airport today!

Scott – Minnesota.

October 30, 2008 at 4:05 am
(64) Ros-Ana says:

It is nice to know that I am not alone, but it just feel horrible to know that a company like this could be operating freely in this country, causing so much harm in soooo many families like yours and mine. I will be very happy to join a law suit against them. I got direct TV through a bundle with verizon, I never actually spoke to them, after 6 months I had to move, and the new place didn’t allow dishes, I called Verizon, and they had no problem cancelling my phone and my internet service, my surprise was when they transferred me to Direct TV, they said I have a 2 year contract and have to pay $480, I never knew I had a contract, I didn’t sign anything, I was totally unaware.

October 30, 2008 at 3:11 pm
(65) Deb in CO says:

Interesting how many people feel taken by Direct TV, so I need to add my name to the list.
I purchased a bundle of high speed internet, cable and home phone and was told I had 30 days to cancel. After about 2 weeks, I called the installer because high speed wasn’t set up yet through Qwest. Qwest called the next day to arrange installation, but when checking my address, discovered all of their high speed lines were already taken in my neighborhood and that in 6-9 months Qwest expected to put additional lines in. Comcast came to the rescure and installed the same bundle. Within the 30 days I called Direct TV to cancel and I too am now battling their collection agency for a $527.54 ‘Cancellation Fee’.
They indicated they are not responsible if an installer provides the wrong info and said the 24 hour cancellation policy is outlined in their contract. The installer didn’t use a Direct TV contract.
I have NEVER been turned over for collection and have a credit score of 800 and will probably have to pay the amount to keep my credit clean.

I too agree Direct TV has some very questionable business practices.

October 31, 2008 at 2:55 pm
(66) kris says:

DIRECT TV RIPPING OFF YOUR BANK ACCOUNT…

DON’T GIVE YOUR BANK ACCOUNT NUMBER TO DIRECT TV!!!
This is their requirement to install their satellite service to your home, they will tell you the reason they are asking for your credit card no. is to check if your credit is good and you’re eligible for the service, but behind this reason that everybody is unaware of, they gonna install and hook you up with their service. Horrible service! We did not get the programming package we ordered, we were put on hold for 3 hours everytime we call the customer service, the installer did not come on time and has been re-scheduled over and over again, finally we decided to just cancel the service but they said that they will charge us $400++ and my husband got so frustrated that he was yelling already over the phone with the customer service rep., they will transfer you to different people, next thing you know, IT”S TOO LATE TO ARGUE WITH THEM BECAUSE THEY HAVE YOUR BANK ACCOUNT NUMBER AND THEY WILL JUST RIP IT OFF…WITHOUT GIVING YOU ANY OPTIONS!!! UNAUTHORIZED CHARGES, HEADACHE AND INCONVENIENCE. STAY AWAY FROM THIS COMPANY!!!

…include my name in the list of interested people wanted to FIGHT against DTV!

November 1, 2008 at 3:30 pm
(67) Keith says:

I have been a long time customer of DirecTV since the winter of 1995, I believe when I purchased my first Toshiba receiver. The only problem that has occurred is when they started charging for the Encore channels after paying for a year’s service. The class action lawsuit rectified that problem. I have been happy with the service until now.

I received a letter from Randy Satterburg, Vice President of Marketing stating that there was an upgrade to the equipment for HD service. The letter clearly states; “This change will require us to replace your DIRECTV HD equipment with upgraded HD equipment, FREE of charge to you. There is NO COMMITMENT required. There are NO STRINGS attached.”

I then contacted a DirecTV customer service representative at 1-888-763-772 and scheduled an appointment with the mention “FREE HD SWAP”, as specified in the letter about a free upgrade to my HD receiver that I had bought in 2005 when the original Toshiba receiver had a meltdown. I was told that in order to receive the new high definition channels I needed the new receiver and dish. I was told that it was a free exchange. This sounded like it may be good thing to have and I was interested. Having bought my receiver I asked twice if the exchange unit would be mine. Twice I was told that it would be and there was no mention of a lease.

The service people came out to exchange the dish and the receiver as was scheduled on October 6, 2008. One problem occurred with the dish as it was much larger than the current one and would not fit in the same location. As a result it was not installed.

When I received my DirecTV bill I noticed that there was a charge for a “Primary Leased Receiver” and a credit for “Primary Leased Receiver”. This of course aroused by curiosity immediately. I contacted your customer service center for some clarification. I was told that it was a lease and they could do nothing about it. When I asked to have my bought receiver returned to me I was also told that was not possible also that I was SOL go talk to someone that cares. I was also told that I had a two-year commitment to DirecTV services. I told the rep that I had not entered into any contract for a two-year commitment and was never told verbally or in any written documentation that I had to keep the service for two more years. I then was transferred to what was allegedly a supervisor by the name of Whitney. In an attempt to have the commitment vacated the result was the same, tough. I was also told that there is an early cancellation fee if I do not pay for the next two years. They would not direct me to anyone that had any type of responsibility or accountability in your company or are they all innate drones. Your call center personal are worthless when it comes to anything not directly showing on their computer screens. Your initial CSR for the exchange did not say at any time that this was a lease; on the contrary it was an exchange. Also there was no mention of a two-year commitment for the product.

The service person left the new receiver and took the old one with him. I did not sign any documents nor was any left at my house. I did not sign a contract of any kind for a commitment of two more years or a signing of any kind of a lease. It does not exist. Try to find a document with my name on it.

I am currently paying $82.97 a month for your service. That equals $1,991.28 for two years and if I cancel the service minus the $460.00 that was quoted that would leave me with $1,531.28 to be used for another service if I chose so. There is no document that I signed, nor any verbal exchange about a two-year commitment anywhere or this would be a lease.

There must be a reason why they treat their best customers the way I was treated. It must be some perverse ingrained corporate culture. I would like to know why. I also need my account to show no leases and no commitments as specified in the letter.

The law firm of Wexler Toriseva Wallace LLP has filed nationwide class action for purchasers of DirecTV satellite receivers, Case No. CV08-00906 .

November 3, 2008 at 12:12 pm
(68) Kathy says:

Same story for me. I cancelled service in September ’08 because I was moving to a new apartment and could not have Direct TV. Sent all the equipment back. In October, I checked the balance in my checking to find they took $405.00 out which caused me to have bounced checks, fees, not able to pay rent. I called and called to no avail just being transferred from one to another. My credit union gave me a loan to cover this and is working with me. Guess what? Direct TV just took another $405 out of my supposedly closed account. They are crooks and theives. Please, God, these people need to be sued.

November 3, 2008 at 9:17 pm
(69) Jersey says:

Directv hounded me for about 3 months, calling every week to tell me If I didn’t upgrade my old HD DVR (which I owned) to a new one (which I had would have to lease), that I would stop getting HD channels. On the phone they repeatedly assured me I would incur NO extra 2 year commitment… However, I read all the consumer reports I could online (reading all of them could take years), and from my own experiences w/ them, realized how much promises from this back-stabbing company actually mean… nothing. They stopped bothering me when I sent this message to their president.

Re: Service Notice: HD Receiver Exchange Needed
“Like I told you guys the 5 times that you called my house about this. All I want is to get out of my direct TV contract. If you can send me a signed contract that says if I take this new “free” equipment, that I won’t incur another 24 month comitment, and still get out after the original contract, I’ll take it. However, all of your supervisors say they can’t do this, although they are quick to assure me that I won’t incur another comittment. I have learned enough from your company’s shady business practices not to trust verbal promises. After I call to complain about the 24 month comittment that was added, you will just tell me “We are not responsible for what our people tell you on the phones”, which is despicable, you ARE responsible. But of course, you can just wait for all of my poorly made equipment to fail, and then I will have to incur another commitment in order to continue watching a service I pay for. You guys suck. No, I don’t want the new “free” “no strings attached” reciever

November 3, 2008 at 10:56 pm
(70) angela williams says:

Please include me in any class action lawsuits that come from these shady practices

November 7, 2008 at 6:07 pm
(71) Lucas says:

Yes include me as well. You can contact me at listothers at gmail dot com. My case the installer (Technico TV, Bellflower, CA) told me verbally that I have 30 days to try this service and pointed it to me in the form that I’m about to sign; I briefly read it and I said it doesn’t say so in the paper but they insisted that it is the fact that they do have 30 days grace period so I believe them and that’s very ignorant of me (since they seems to be nice people and truthful). After that I found out that I’m receiving an older version of receiver and try to claim for a newer one since I have just signed up with them and pay for it. They said no you have to purchase another one and they insisted that HR22 has no different from HR21 when you can find anywhere that it says it has double capacity, the rep on the phone said that they know their products but obviously they don’t! When I tried to cancel, I was cool mindedly telling them my situation and after 2 minutes of conversation, they try to cut my explanation short and when I said, ‘Can I plesae finish my point?’ they hung up on me!!! Second caller, same thing, saying that they know their product, either all the retailers like BestBuy has wrong information posted on their site (http://www.bestbuy.com/site/olspage.jsp?skuId=8911449&st=hr22&lp=1&type=product&cp=1&id=1213047334087) or they have it wrong, but the new DVR has double capacity of the HR21. I found out within 24 hours and during the weekdays, I don’t have time to call them up so since there’s 30 days I call them up the next weekend. This unsatisfaction and misinformation makes me want to cancel the service and they told me then that there is not grace period at all! So beware of this shady practice, who doesn’t give grace period to their customer in the US? They try to charge me over $400 to cancel the service the 5th day! If I can’t get anything resolve the next few days, I guess I would have to ride through the monthly payments for the next 2 years, that’s probably what they want you to do but I promise I will make this known to everysingle person out there about how bad their customer service is and what a shady practice they have. To start with the phone rep I talked to is Quitta (Employee ID: UA261) and Melissa (403412).

November 8, 2008 at 8:21 am
(72) Mike says:

DirecTV is a complete rip off. I had them 1996 and recently realized what a scam they were pulling with the whole “2 year commit” scheme. They lease you the equipment, unlike a cell phone company, and they expect it’s customers to agree to a contract as if you owned you equipment.

I canceled my service and they OWE me $145. This was 3 months ago and they have not sent me a check, although they told me several times it was on the way. They are crooks as best I can tell. I hope they get sued out of existence.

November 10, 2008 at 1:26 pm
(73) Michelle says:

My Goodness! I WISH I’d read all the comments before ordering Direct TV. They are the most god-awful bunch of crooks and thieves. Twice they removed funds from my checking account without my permission. I am a single person working three jobs to take care of myself, and to have them at whim remove funds from my account and “dance around” when I ask for an explanation is totally unacceptable. Like I said, had I happened on this site before ordering their service, I would have RUN in the opposite direction. I would LOVE to be a part of the class action suit against this crooked, immoral, greedy corporation: I may be reached at SQUAREGIRL@EXCITE.COM

November 10, 2008 at 5:48 pm
(74) Chris Maynard says:

Hi everyone. Count us in for the Class Action Suit as they have pulled all of the tricks you mentioned. My wife and I were so exasperated about the lack of service and knowledge from customer service…we must follow through.

Chris and Kristin Maynard
cmaynardusa@aol.com

November 12, 2008 at 4:02 am
(75) Bill says:

I have the same complaint as “Jon says” back in Feb 27 2008. Why did I pay for a DVR I don’t really own; if I were to canx the service I have to return it and on top of that, why am I paying a forever lease on the equipment every month? If there is a wrongful business law suite being filed, I need to be added to the list of clients wanting compensation?some one help me understand what they have done?

November 12, 2008 at 9:51 am
(76) Lisa says:

Direct TV Is trying to make me pay 430.00 for early termination and breaking the agreement. I have been with them for 10 years.My system quit working so I called to cancel it and they said well lets see if its the reciever so they sent me a new one. I hooked it up and it would not work either. They couldn’t download the programming to it. So I called to cancle service again and now they say oh no you cant do that or we will charge you 430. for that receiver we sent you that does not work! I went to Dish Network they came out set up new service and fixed the cable problem themselves. since I am not a cable worked thats all I knew to do. I will noy pay this without a fight. It is wrong and if they wanted to keep me as a customer they would have offered to help me fix the problem which was in the cable.

November 13, 2008 at 10:07 am
(77) Mary Smith says:

I was going to cancel my Qwest phone line and internet and go with Comcast because my Qwest bills were averaging about 140.00 per month just for phone and internet. I called Qwest and they, of course, sent me to their gatekeeper crew who prevent you from leaving. They offered me free broadband for a year if I chose to bundle with them and said that I would get Satellite TV, internet and my phone for approximately $75.00 per month with about 200 channels. The only requirement, I was told, would be a $200 deposit.

My bill, in reality, is running my about $185 a month so I called to find out what the problem was. The problem is that I am being charged $90 for my package and I have phone and internet on top of that. I was angry that Qwest tells me one thing and the people they contract with tell you something else. I went to cancel all my services and told them I am unemployed and Qwest told me I have to contract Direct TV myself in order to disconnect although I didn’t have to go through them to get my service. When I did so, they person on the other end of the line told me that the “deposit” I paid (that Qwest took out of my account) was actually an activation fee and that I would be charged a $360 fee that they would take directly out of my checking account according to “the agreement I signed.”

Low and behold, the paper I signed off on that the installer gave me and told me that it just showed that he explained to me how to use the service, was in actuality the agreement with the $360 disconnection fee. I told them not to cancel me so I can figure out what to do now legally since I am unemployed and can’t afford to lose that money. These guys are crooks and need to be stopped. The Qwest bundle offers are nothing more than a scam.

Also, I got my cell phone through Qwest and still have not received the credit for the phone which was supposed to have a $119 rebate (the cost of my phone) for agreeing to a two year contract with Verizon. They took the $119 from my checking account and a deposit that I never even was informed of. I think it is wise, after this, to NEVER give credit card or checking account information to anyone over the phone at Qwest. They need to be sued and stopped…. I am filing a complaint with the Better Business Bureau, with the Attorney General and am seeking a Class Action Lawsuit. I will stop them because the messed with the wrong person. Why is it that if a petty crook were to steal as little as, let’s say $30, he would end up in jail but if corporations steal from you, they get away with it… they are not so big as to not get touched. We need to organize and empower ourselves to take this on.

Mary Smith

253-565-5406

PS: I am so angry that I haven’t even slept tonight over this.

November 14, 2008 at 9:43 am
(78) Shelby says:

I bought an HD-DVR receiver NEW for $400. It had no prior leasee on the receiver. When I cancelled my account, they sent me a box for two receivers. I called and told them I had purchased the NEW receiver myself, and it was not leased equipment. They told me that the previous person that had it before me had leased it; therefore, it was leased equipment. Knowing it was brand new (I bought it from the store!) I argued with them and told them I had the receipt for it.

They continued to say that the former leasee of the equipment shouldn’t have sold it, etc. When I constantly told her that I bought it new…direct from the store….from the factory, and it was NOT leased, she said, “well, ma’am…that’s what it says here on our records that it was previously leased.”

They want me to pay $600+ for a receiver that I BOUGHT from the store or return it and lose money.

They are highly deceiving persons who alter their records in their system to meet their needs.

They can send me to collections, but I’m taking them to court.

November 14, 2008 at 8:34 pm
(79) Pissed in Virginia says:

Like most, I too was hussled by DirecTV after a call to their Tech Support re: a dead reciever. The Tech said yes, your reciever is bad – I’ll send out a replacement next-day. Nothing was said to the effect that I would automatically be committed for another 2 years of service by accepting their replacement. After that call, they sent an email referencing the call — but conveniently mentioned NOTHING about a renewed 2 year committment there either. They are masters of deception and it will, one day, bite them in the butt. Calls and emails to their CSR’s go nowhere. They claim they go to “great lengths” to inform customers about policies and service commitments when they occur. We all know this is crap. File complaints with every agency that will listen. In the end, DireTV will probably zoom me for $350 in fees but it will cost them more in the long run as I pay them about $950/year now. Ten year run as a DirecTV customer comes to an end. The more I think about, their ignorane is hillarious to me and will ultimately bury them (and not me).

November 17, 2008 at 1:31 am
(80) kentblazier AT a oh el says:

If you are reading this, then you too were probably screwed by DTV like me, like the rest of us.
QUESTION: Are CLASS ACTION LAW SUITS done on a state-by-state basis? Who knows the answer please posts!
QUESTION: Will our State Attorney General’s Office (AGO) help us, or only each individual that contacts them?
QUESTION: If this is a nationwide company in the USA, they must be bound by some kind of “Normal and Customary” manner in operating a business, don’t they?!
QUESTION: Does anyone know the “language” that FCC uses to describe this kind of activity?
QUESTION: Will this site here where we are posting this give us, all of us, a platform to group, or is venting with keystrokes all that we are permitted to do here?
Question: How do we organize?
Question: Who will lead us?
Question: Is there not anyone reading this site that knows enough about contractual law that can help us.
WE NEED TO GROUP TOGETHER. WE NEED NEWS COVERAGE! ABC, CBS, NBC, CNN, FOX.
IS there any DTV employees reading our calls for help that can post DTV policy, the BS they teach you to tell us. Any material of how they train you to insult our intelligence, attack our character.
Rich or poor, black or white, red or yellow, we must ask all of elected congressmen/women and Senators. We must ALL be calling our State Attorney Generals office and FILE REPORTS!! KEY STROKES ALONE WON’T STOP THIS.
Don’t be affraid or embarrasssed if you don’t know their names, it’s ok, just have to dig, search, ask.
Please! There must be a good person out there that can find out how to organize. I’m guessing that a law firm that does the bigger cases (asbestos/tax/cigarette companies/etc) could lead, but, they need someone to put their name on the filing. We, all of us then would be named in the suit. Then it may take some time to collect names, signatures, complaint. Verifying. Keep records diary stlye. Make notes, record dates, have facts.
Most of these names and employee ID #s are probably fake anyway. When they all lie out their rear, and no two can tell the same crap story, their credibility with me is shot.
I have kept notes, I’m currently being held hostage like others that I’ve read here. I feel like a whore!
How about local news? Every town has team that is “ON YOUR SIDE’ or “INVESTIGATIVE REPORTERS”
I’m kentblazier@aol. I live near downtown Orlando, Florida, and we need our leaders now. They promise us on campaigns, now they keep their promises. Tell a friend, have you friend tell a friend. Send out e-mails to all your friends and families.
Ask anyone, and everyone how this get started. Isn’t it said that there is not more than 6 people between each of us from all knowing each other? There is power in numbers, we can’t just sit still.
This is like a bad movie, stop this now!

Start listing names of Attorney Generals here.
Florida _______________ Name___________ Phone__________ Website _______________

It’s late. I WILL fillin these blanks. It’s 12:30 am Monday (Sunday night). I had a horror story again today with DTV about charges on my bill, leased equipment, contracts, same as you guys. Please help! Kent

November 17, 2008 at 1:17 pm
(81) sofi says:

OMG! go to heal DTV. they just charge my creditcard for $700 bucks w/out receiving any statement. oh no they actually send me a statement telling me that i dont owe anything. thats all!!!

November 17, 2008 at 3:53 pm
(82) Michael & Tracey says:

This is so sad that there are over 80 people with the same problems…we only had the service for 6 days….same thing now that it’s canceled, we supposedly owe $482!!! Count us in on a class action law suit. How many more people will be victims? Please contact us at: miktrace@verizon.net

November 17, 2008 at 9:49 pm
(83) CC from NY says:

I too am being told that I will be charged a cancellation fee. I have 2 receivers. I had to replace one of them in December because, it wasn’t working. I went to Circuit City and purchased a new one. Called Directv to activate service on it and was asked to return the broken one. When I called tonight to cancel my service (always had problems with service when it rained/bad weather) I was told I would be charged a cancellation fee for the receiver I purchased in December. Apparently, I have an 18 month contract with the new receiver?? I told the man, I didn’t sign any contract nor was I informed of any 18 month contract. I am returning the other receiver which is the leased one. I don’t have to return the new receiver that I purchased in Dec. So why am I being charged to cancel it. I paid for it. It’s mine. I am not paying any cancellation fee. He said he would put it in for dispute with the billing department. Looks like I need to get to my bank first thing tommorrow morning before Directv deducts any unauthorized fees from my checking account. Can you imagine the nerve?? I am so disgusted!! I have been a customer for 7 years and now you want to rip me off because I’m cancelling service?? I don’t think so.

November 18, 2008 at 1:44 pm
(84) Lee says:

Just a note I think everyone might be interested in knowing. Go to http://welcome.bbb.org/ and check out Direct TV. They have a “C” rating and are also unaccredited. Whereas Dish Network has a “B” rating and is Accredited. Which one is conducting better business? I also recommend everyone file a complaint with Direct TV through the Better Business Bureau (found on the web site above). The more complaints they get the more likely they will be to change their rediculous unethical policies. Also, you can go to http://www.LawyersandSettlements.com/confirm.html?27f8658654cb82d1 to request lawyer representaion with a possible Class Action Lawsuit. Submitting the claims only takes a minute and couldn’t be any easier.

November 18, 2008 at 11:35 pm
(85) Curtis Hall says:

IF ANYBODY HAS HAD THE SAME CRAP THAT YOU GUYS ARE GOING THROUGH, IT IS ME. I HAVE BEEN FIGHTING WITH THEM ON A DAILY BASIS WITH WORTHLESS FRONT-LINE PEOPLE TELLING ME “OH, I CAN GUARANTEE THAT YOU WILL HAVE YOUR MONEY REFUNDED BACK INTO YOUR ACCOUNT WITHIN 3 DAYS” WHICH IS TOTAL B.S. IF ANYBODY IS READING THIS THAT IS CONTEMPLATING GETTING DIRECT TV, DON’T DO IT. I CANCELLED MY SERVICE BECAUSE IT WAS AN EXPENSE WHICH I COULD NOT RECTIFY AND I WAS NEEDING TO CUT CORNERS FOR FINANCIAL PROBLEMS. AS SOON AS I TOLD THEM THAT I WAS CANCELLING, BY THE TIME I FINISHED THE PHONE CALL, THERE WAS A CHARGE FROM DIRECT TV IN THE AMOUNT OF $538.00 WHICH I DID NOT AUTHORIZE. I CALLED THEM BACK AND THEY TOLD ME THAT IT WAS BECAUSE I HAD 2 REGULAR RECEIVERS AND 1 DIGITAL RECEIVER. THEY THEN PROCEEDED TO TELL ME THAT WHEN THEY RECEIVED THE EQUIPMENT BACK, THEY WOULD GIVE ME A FULL REFUND. THIS HAS BEEN 2 MONTHS ALREADY. I WENT NEGATIVE ON MY ACCOUNT DUE TO THIS AND AM STILL HAVING PROBLEMS RECOVERING. EVERY TIME THAT I TALK TO THEM, I HAVE TO “WADE” THROUGH THE FRONT-LINE B.S. TO TRY TO SPEAK WITH A SUPERVISOR. WITHIN THE 2 MONTHS, I HAVE SPOKEN TO 1 “SUPPOSED” SUPERVISOR AND THE REST OF THE TIMES, THE FRONT-LINE TELLS ME THAT “I AM SORRY TO KEEP YOU HOLDING BUT THERE ARE NO AVAILABLE SUPERVISORS AS THEY ARE ASSISTING OTHER PEOPLE”. CAN SOMEBODY PLEASE TELL ME WHAT YOU WANT ME TO DO TO GET A CLASS-ACTION LAWSUIT FILED AGAINST THIS WORTHLESS COMPANY AND IF YOU CAN SEND ME EMAIL ADDRESSES AND NAMES, I WILL SEE WHAT WE CAN DO TO BE RID OF THIS NONSENSE. PLEASE EMAIL ME AT CHALL61770@YAHOO.COM AND WE CAN START PETITIONING AND SEND THIS OUT TO BE HEARD. WHO’S BEHIND ME ON THIS ONE?

November 25, 2008 at 1:46 am
(86) Tammy says:

PLEASE, before your cancel your Directv service: Cancel your current account you used with them and establish another/new account with your bank. Thus, Directv cannot withdraw funds from your account! They will say that you still owe them money and they will send you threatening letters, etc. However, you have the choice to pay or not to pay them; depending on your situation. I, like 1000′s of others have a similar situation with Directv. Directv IS NOT UPFRONT about their so called “contract”. I was never, ever told, however, they say otherwise. Again, change your account number/s and then cancel service so they don’t rob you of your money!

November 27, 2008 at 7:20 pm
(87) Most of you are Ignorant says:

Ok, I have no idea how I stumbled onto this but I have to let this out.

I had DIRECTV for about 2 years, moved and switched to cable, and then back again to DIRECTV. I’ve been a customer again for 5 years. 110% happy, satisfied, etc. When I have called customer service my issues have been resolved over the phone within minutes.

My HD service works awesome, I get awesome pictures, great movies, no disruptions, service reps always helped me.

I just don’t get it. Each time I interacted with this company I knew what obligations to look for and therefor have always been happy. (Just like any other company I sign up with for a service) You people dont realize that no matter what type of service you sign up for you sign a contract?

As for all the griping with cancellation fees. WAKE UP! Are you people just stupid? You buy a cell phone from a companay and what do you do? You sign a friggin contract! What happens when you cancel a phone contract? Same thing.

I signed up with ADT for my home security. What did I do? I signed a friggin contract? If I have to cancel that contract what do you think ADT would do? Either scenario they would bill you, charge your account, or take you to collections.

Lets say you join 24 hour fitness. What do you do? You sign a CONTRACT! What happens if you cancel? Ok, three guesses.

Well I doubt you see where this is going but you should by now.

You people need to take responsibility of reading the details but then you act as if you have no clue. I’ve seen people on these boards who have said they have had to take loans out to pay their mortgage. These people shouldn’t be owning homes let alone TV service or cell phones if thats how ignorant they are in managing things.

These are probably similar people who signed crappy ARM loans on their house and now expect the government to bail them out as they complain that they had no idea what they were doing. The same people saying “Whaaaaa, I didnt know my rate would change? I’m just a stupid consumer who needs to be spoon fed through life and bailed out because I can’t possibly be responsible and can’t obviously think for myself”

Wake up people. Be responsible. These contracts and obligations are this way all through service based industries. Yet you act as if your being screwed.

It just comes down to you being too ignorant to own TV.

November 30, 2008 at 5:40 pm
(88) alden168 says:

If anyone has a link for a class action lawsuit. Count me in, after reading about 30 complains, All of us have the same problem with this company. What would it take to bring this company to comply and be upfront with the consumer. I have my problem ongoing for 18 months now.

November 30, 2008 at 5:58 pm
(89) Robert Silva says:

According information posted in an earlier comment and doing some checking, I believe
the law firm of Wexler Toriseva Wallace LLP has filed nationwide class
action for purchasers of DirecTV satellite receivers, Case No. CV08-00906

http://www.wtwlaw.com/news.php?category=News&headline=WW+Defeats+DirecTV%E2%80%99s+Arbitration+Clause

Robert Silva
Guide to Home Theater
http://hometheater.about.com
Become an About.com Guide: http://beaguide.about.com
About.com is part of the New York Times Company

December 1, 2008 at 2:40 pm
(90) bernie says:

#87 the problem is that you are never actually disclosed a contract. When you are signed up in these “bundle” packages from Qwest or Verizion there is nothing in writing and no mention of a disconnection fee. In our case in dealing with Verizion we knew FIOS was coming eventually to our new home. Verizion offered us the bundled package with DirecTV as a interim measure until FIOS came.
We then got the same message about the $497 disconnect fee when we attempted to disconnect to upgrade to FIOS. We went into this with the clear disclosure of what we wanted to do and they still sold us the package with no mention or possibility of written disclosure for a termination fee. I’m in on a suit if I can find out how to join.

December 1, 2008 at 11:31 pm
(91) Ronald says:

Aug.2008 my DIRECTV system was struck by lightning.I was informed that it would take up to a week for a repair tech to show up.I live in rural IN. and do to the violence of the storms I kinda understood.Six days later a repairman showed up. I was told that the dish, wiring and box would have to be replaced.I informed the repairman that we would be moving at the end of Sept. and I would just hook up the old antenna that was still attached to the house. He told me that he would go ahead and replace everything at cost and when we moved it would be free.Well I decided to go with Dish so I canceled Direct.Just today Dec.1 2008 I received a bill from them $341.34 including a $5.00 late fee and a $300.00 early cancellation fee.Keeping in mind that I had Primestar up until Direct bought them out and had been with Direct since 2000 I was a little ticked off.Well unknown to me at the time when the repairs were made back in Aug.and I signed the repair order I should have read the damn thing.By signing that order I entered into a new 2 Yr. agreement.Just a warning to anyone who has a simliar incident get the facts.

December 2, 2008 at 3:11 pm
(92) CC from NY says:

Well, I never signed a contract. Nor was I ever told that I would have to pay a cancellation fee for a box that I paid for. I just received a bill for $140.00, cancellation fee, which I will not pay. They will not get another dime out of me. Crooks!

December 2, 2008 at 8:17 pm
(93) Loretta says:

If you call with a problem, you are made promises and when the problem is not fixed you call back (and listen to recording after recording)and the previous call never happened and you have no proof what so ever.

December 3, 2008 at 12:14 pm
(94) Michael E Modlin says:

We orinally had Dish Network when we moved to the country. My wife missed the channel that has a show something about an angel. I called Direct TV and the salesman told me we would receive more channels and pay less. Wrong. We now pay more. The installation was performed a person who had quite a few psychological problems. He was constantly yelling at me on the phone on his way here for what reasons I don1t understand. He purposely left the TV remote unset in my computer room just to give me another little stab. Childish. I would like to have all my money back and go back to Dish Network. I expect we`ll probably do the change back if the didn`t extend our contract without our permission. We only sighned up for a year.

December 4, 2008 at 11:30 am
(95) Dorothy says:

This is unreal – I had DTV in Chicago, Moved to Florida – they tried to charge me for the FREE Move – Of course the installer did a FAILED Installation, which in FL is grounds to get out of any contract. WE DID, went to Comcast not much better. Billing errors same XXXX as DTV. Back to DTV, now then send me bills and I call them and tell them what I am paying which it what I agreed to.
This months bill is somehow $174.28, when I paid $42.24 in Full last month. You tell me, how they get away with this.

December 11, 2008 at 12:55 pm
(96) Tyler says:

I had issues, mine was refund related, they overbilled and neglected to cancel services, when I found out I called and had them refund the money. BUT they are still refusing to send the money, 6 months later. I cannot make any progress. here is the number for the offic of the president.

Chase Carey’s contact info:
chase.carey@directv.com
310-964-5000 (wait through the recording and hold for the operator)

December 15, 2008 at 12:06 pm
(97) J Wagner says:

In reference to the class action ls against directv. It should also be noted that directv will not replace a defective receiver (they own) unless you pay them $80. to have a service tech come out and tell you what you already know. additionally they want you to give them another theft gift of 5.99 a month to not have to pay the service fee, that is after you pay it the first time. this company more than likely is being run on the philosophy of strong arm theft. I am looking to start or join any legal fight against this company.

December 15, 2008 at 7:28 pm
(98) Pam says:

My daughter was verbally abused by a Direct Tv customer service rep. This happened about 2 yrs ago she was 11 yrs old. She answered the phone and was yelled at by the guy on the other end. She hung up and brought me the phone I checked the caller ID and it showed a 1-800 number and showed Direct TV. So I called it back and was called a liar. I was able to calmly tell them what I thought of them and how I didn’t believe that my 10 yr old would bring me the phone if they had been nice to her. I asked that they find the person that did this and have him send my daughter an apology and then fire him. Instead I recieved $5.00 credit to my account for 6 months for their verbal abuse of my daughter.

December 18, 2008 at 8:51 am
(99) Angus says:

Might want to check out here:

http://www.directvclassactionsuit.com/

I suggest everyone contact them and get on board. The way things are looking, Directv is going to be facing a big sting and have to pay out compensation.

December 25, 2008 at 11:50 am
(100) ziv goldansky says:

Cry me a river

December 29, 2008 at 5:20 pm
(101) Heather Johnson says:

We had a similar issue with DirecTV. They claim that we extended our contract when we asked them to replace a defective receiver and now want to charge us $300 for an early termination fee, even though we are terminating according to the terms of our actual 24-month contract. If you find yourself frustrated at DTV’s horrible customer service and feel like you can’t do anything about it, don’t let them walk all over you! Call the FTC and file a complaint: 1-877-FTC-HELP (1-877-382-4357). And then call your state Consumer Protection Agency to obtain free advice about how to handle the disputed charges, what your rights are, and whether DTV can legally bill you for the disputed amount. You will be surprised how much power you have to force them to do the right thing.

January 2, 2009 at 3:15 pm
(102) Chris says:

Company=Liars and Crooks, They told me i had 3 days to cancel without any termination fees and a full refund on the HD DVR Box. i cancelled the same day they hooked it up with their shady installers that went right though a wire in my wall and almost caused a fire. i get a bill for almost a thousand dollars entitled cancellation fee, DVR Box, first and last months fees and all kinds of other misc. fees. wow what a process that was. dont give them your checking card info if you ever get this service. we gave them a credit card and they charged that thing like crazy, all unauthorized. the credit card company took care of it and we took directv to the BBB and they gave all of our money back except for the HD DVR….Notice now they don’t charge you 200 for the box anymore when you sign up online. please avoid this company, you will be sorry if you sign with them.

January 2, 2009 at 6:42 pm
(103) Randy says:

Canceling Directv is no problem if you have damaged credit anyway. Simply call the credit card company that you used when you signed up for DTV and tell them your card was stolen. They will reissue a new card with a different number. DTV will not be able to take the fee out of your account. You may get phone calls and letters from them, but so what?

January 4, 2009 at 10:30 am
(104) sandra says:

Please tell me how to join the class action
lawsuit …..emil me at bingomamma@yahoo.com

January 8, 2009 at 7:56 pm
(105) Jo says:

I just had a run in with DTV. My account was in suspense, I have the dated email to prove as such (10/02/2008-04/02/2009 the term of suspension) DTV took money out of my account without my permission on 01/04/2009 stating the account was canceled, my account was overdrawn by 400.00 due to their actions, bouncing other checks, like the one for my vehicle payment. When I called DTV they stated it was canceled and they would not refund the money, they declined my offer of faxing them the copy of the email stating it was suspended, instead they kept saying it was cancelled and they had the right to charge my debit card. I used another credit card for my initial payment with them to set up service in 2006, I simply had used my debit card in 2007 to make a payment, they did not have permission to use that card for payment on a cancellation that was unprovoked. They refuse to give me my money back. Their CSR even hung up on me…jerks…

January 9, 2009 at 2:16 pm
(106) Jeff Be. says:

This is absolutely true, directv is a bunch of crooks, they Never said anything about my purchase of an HD DVD or HD set top box being lease’s, Never & they never said anything about a 2 year contract with an early termination fee, I never signed anything that states that, only install w/o’s. Plus their techs./installers lost or tossed my off air antenna amp which will cost me a new HD antenna for outside about $200.00 installed. I feel they should pay me back the $400.00 I spent on the HD equipment I supposedly leased, pay me for a new off air antenna like I had, a winegaurd and $$$ for all the bs hassles & threats they’ve made, man they suck! Buyer Beware stay away from Directv and maybe the other, maybe even cable…don’t know but pay tv has gobe too far! JB

January 12, 2009 at 2:46 am
(107) Mick Jones says:

Looks like I should have checked this out before getting with these guys. I also got poked by getting roped into teh same deal as mentioned above? Where is our government anymore, looking out for consumers from a Rip Off like this one? Are we all just having to bend over for them and these companies. While we all get slimed, Comcast did the same number and I went to these guy. I feel like I was raped twice.

January 12, 2009 at 2:55 pm
(108) eric says:

I had a couple of Directv receivers go defective on an NFL Sunday. Not good. They sent me new ones, but the old ones took too long to get to get back to them due to the holidays.

So they zapped my credit card for almost $1000 on December 22nd. This has been a nightmare. They keep saying the money will be refunded. I have student loan payments to make.

How can it take a month to return money on an error when it can be taken away instantaneously without a phone call or any warning?

Directv should burn.

eric aka the Tygrrrr Express

January 14, 2009 at 4:15 pm
(109) jill kramer says:

I was charged for $480 cancellation fee, due to early cancellation. Actually, it was not a voluntary cancellation. I recently moved to a 35th floor high-rise that does not allow dishes on balcony due to safety hazards. I explained to directv, as best as I could. The retention department said “It’s not like we forced you to move.” They’re awesome!! Well, it’s not that I’m not trying to honor that contract, but I can’t violate the building rules.

So, I’m stuck with the $480 charge because they refuse to listen to my reasonable explanation.

One more, they even continued to charge monthly fees, when I did not receive service since my move of December 1, 2008.

One more, they also added the HBO, Starz channels and charged me without authorization.

One more, about a month ago, I tried calling in as a new customer (shopping for a service with them). They LIED to me about no cancellation fee and no moving fee. It’s like a joke that makes you want to cry in horror, like a bunch of clowns with yellow gnarly teeth.

For the love of God, stay away from directv. Run. Run to church. Don’t walk.

January 14, 2009 at 4:47 pm
(110) proctologist says:

http://www.fcc.gov/cgb/consumerfacts/Form2000A.pdf

The above is a form to complain to FCC. Satellites and dishes, I just learned, are federal issues, not state(eg.cable). So, please do something to bring these crooks down.

January 15, 2009 at 4:24 pm
(111) Wendy says:

Do you happen to know if there is currently a class action suit being filed against DirecTV yet? I would love to join in. If not, I have a friend who is a class action attorney that would probably be interested if I can get enough people to file their grievances. If there is a suit going, I’d love to join in on that one. Can anyone give me any information?

January 15, 2009 at 9:32 pm
(112) Craig Jones says:

Direct TV pulled a bait and switch on me. They gave me a price then signed me up for service. After I recieved my first months bill, and realized that they were charging me much more than they stated, I cancelled. After cancelling they decided to charge me an early termination fee. I HAve been fighting with them a month now and they won’t budge. Anyone want to open a class action lawsuit?

January 15, 2009 at 9:34 pm
(113) Craig Jones says:

My neighbor and I would love to join in on a class action lawsuit. cbkk2000@gmail.com

January 16, 2009 at 5:01 pm
(114) Shawna says:

I too was duped by DirecTV. I was never told I would not receive local channels when I signed up. I tried to cancel after I figured this out and was told I had a 2 year contract. They said I could receive locals with an antenna at no extra charge, reluctantly, I accepted. I was told I would receive all local channels and after the tech. had me sign the receipt informed me I would only get 2 locals. He borrowed tools from my husband and didn’t return one of them, he didn’t even hook up my second receiver right and I had no locals on that receiver. He then informed us we had to buy a converter box, an HDTV, a splitter, and maybe we should just buy rabbit ears. Needless to say I immediately cancelled service, I was then informed I was going to be charged a $340 cancellation fee and I will not get my $200 deposit back. They said they were going to charge my bank card that I used to pay my bill. I told them NO! and they said they were going to anyway. I had to freeze 2 bank accounts and I now have to cancel them because of DirecTV. I also just received my last bill and I’m being charged $100 for them hooking up the new boxes with the antenna, when I was told there would be no charge. I was lied to over and over again by this company, it’s not fair that they can get away with this. They lie to you and lock you in a contract and they know there is nothing you can do about it. I’m furious, I want to file a lawsuit against them, I knew they were probably doing this to thousands of customers. Can someone please tell me If there is a class action lawsuit against them. If not there should be. I hope this dishonest, lying, stealing company goes bankrupt!

January 17, 2009 at 12:34 pm
(115) bnegaard says:

I am in the same boat. Bought a recorder from Circuit City and they claimed (even though I was a 9 year customer) that I had incurred a two year commitment. They took the money from a credit card I had recently used for a debit transaction. I had to cancel the debit card as stolen. I would not recommend anyone to buy a Directv contract at any time. They are worse than ATT. I can count on one hand the number of conflicts I have had on stuff like this and DTV is the worst because they will not discuss it.
Horrible business people.

January 20, 2009 at 10:05 am
(116) Nancy says:

Count me in on that class action lawsuit when/if it comes about (one definitely should be filed!) I had already fulfilled my contract obligation, but continued with their service “off contract”. Then when I moved, I decided to take advantage of their “move you FREE” deal. I wasn’t home when the tech came to hook up (a friend was there to let them in). He told me he signed no contract nor was he informed to tell me that there was a new 2 yr. agreement attached to this “free move”. I lost my income and couldn’t keep service any longer. They turned off my service in Nov., and earlier this month I received a bill stating that my service was disconnected in early January (’09). Suddenly my balance owed jumped to over $1000. My bank just called me one morning last week informing me of an unauthorized attemp by Directv to direct debit my account over $1000. They denied it…thank God! Directv has never had my permission to take it upon themselves to take any money out of my account without my permission. Last night, Channel 9 Eyewitness New (Orlando) had a story on them and had multiple complaints from consumers with this same issue. They’ve taken it to the State’s Atty. (or was it the Attorney General…not sure which). But, with this many complaints, something definitely needs to be done about this company. My email is nbbbgrrl@aol.com

January 21, 2009 at 4:37 pm
(117) Brian P says:

Add me to the list of duped customers! 10 years and have to go through this….At no time was I ever informed of the “leased” receiver agreement.

January 23, 2009 at 3:49 pm
(118) Brandon E says:

Hi all you direct tv haters , well me and my wife are one of you, recently direct tv took out 700 dollars from our account and refuse to recredit our account and whenever we call up there is no “supervisor” available or they just flat out refuse like alicia did badge #41044, they seem to do this to everyone well im not gonna take that , ive gotten ahold of 2 news channels and am now talking to lawyers if you please email me so i can give your email addresses to the lawyer so he can contact you all as well i say we band together and not let this corperate terrorsim happen anymore. my email is takindown
@yahoo.com i hate them so much!

January 24, 2009 at 7:05 am
(119) LESLIE says:

DRT IS OUT FOR ALL THEY CAN GET FROM ANY ONE THEY DONE ME THE SAME WAY AS ALL OF YOU SO WE NEED TOO TELL EVERY ONE ABOUT DRT THEY SUCK

January 26, 2009 at 6:43 pm
(120) Scott says:

DirectTv strikes again: terrible service led to us cancelling, they debited us 300 without authorization. Thanks to this thread, I found a class-action suit or two, but these only concern Ohio and California. We need a national one, and I need a Minnesota or national class action.

DirecTv’s actions are deceptive and unjust. Their business practices are producing short-term gains, but like the O’Doyles, they’re going down. Karma is like a bitter ex-spouse with Satan on retainer.

January 28, 2009 at 3:25 pm
(121) Lisa says:

Count me among those totally dissatisfied with Directv. I, too am a Minnesotan that cancelled after extremely poor service. It was only when I cancelled that I was told I had a 2 year committment and would have to pay the balance. I was told it would be $60-$80. Next thing I know I’m being billed for over $400 and it’s automatically marked as past due.
I was a very long-term and satisfied customer up until about 18 months ago. What happened???

January 28, 2009 at 10:30 pm
(122) Donna says:

1/28/09 – This is the worst company I have ever had the unfortunate opportunity to be associated with. They belong with the rest of Wall Street, and THE FEDS need to shut them down. I have been fighting with the “ofc of the president” since June, 08. Was told today they are not going to try and correct their incorrect billing. I have had it and am going to sue in Small Claims Court in the State where I live. Still have to check jurisdiction, etc.

January 29, 2009 at 1:10 pm
(123) FunWithDirectv says:

Rupert Murdoch owns this company and I feel helpless because no local TV news will expose this, as most of them are OWNED by Directv. That’s why their atrocious acts are untouchable.

This is an uphill battle. However, I am willing to fight for myself and others for justice to American consumers. They are still calling me like a psycho girlfriend to pay up for services I never subscribed to.

February 3, 2009 at 12:26 pm
(124) Randy says:

I have yet to see a post on how aggressively DirecTV pursues people that owe them money. I suspect that if you simply cancel whatever card you used to sign up with them, then cancel the service, the most you will get is a few phone calls. You can tell them to stop calling you. It may also affect your credit, but you can challenge their credit report. If everyone did this, they could not fight back because there could not possibly have enough people to reply to all of the credit report challenges.

February 4, 2009 at 12:41 am
(125) Lisa says:

My husband wanted to switch from Dish network (which I love) to Direct Tv on January 9, 2009 to save money. He saw an ad stating that they had the most HD channels etc… So he called to make the order but was told that if he wanted an additional HD DVR he had to purchase it for 199.99 for his own. Direct Tv stated that they only give out one per household any additional ones needed to be purchased. Ok we thought. On January 23 the installer came to install the dish etc… it took him from 10am till 5:30pm to actually get a signal. We did not like the programming, we did not like the way the DVR worked and we were not happy with the way the remote worked. We called the next day January 24, 2009 at 5pm to cancel the services and to get instructions on returning the other receivers we received along with a refund for the “purchased” HD DVR we had to pay. I was told I wasn’t getting a refund for the so-called purchased one because I did not purchase it for my own I was leasing it. I had to pay that amount just so I could have an additional one TO LEASE! I was not told that when I placed the order. WHY WOULD I WANT TO PAY 200.00 FOR SOMETHING THAT IS NOT GOING TO BE MINE BUT LEASED. The operator told me that a new one at a retail store cost over 500.00 so there is no way I purchased this one. Also she said they were doing me a favor by only charging me 199.99 for this one and since this HD DVR is high tech I had to pay for additional one. So I argued and tried to let out an example that if I brought a brand new car with all the upgrades that would mean when it was time to put gasoline I would have to pay alot more since its high tech. She had nothing to say but that I wasn’t getting my money back. I cancelled this service within 24hrs that didn’t mean anything either. Not only that I noticed on February 1, 2009 a transaction was taken out my checking account for 429.75 after I was told to return all receivers I will not get charged for anything else. I called back again, I was told that it was an early termination fee. Well I had it out with the operator, he then transfered me to the “supervisor” operator named Ty#AQ0578. I told him that it is illegal to withdraw money out of my account without my consent. I was then told I would receive the money back into my account within 5 days. I am not going to wait I am going to my bank to do whatever paper work to get my money. I am now back with dish network. I had to pay them to fix my dish connection that direct tv broke off too. If there is a class action suit I want to be in it. I want my 199.99 back. My email is chiki2193@yahoo.com Thank you

February 4, 2009 at 4:09 pm
(126) G Weaver says:

I’m sorry but I just do not understand this. I have had Direct TV for two years and it has been perfect. No mistakes on my bill, maybe 3 or 4 outages during a serious storm over the entire time. When I moved they didn’t charge me anything. I read my contract, asked questions and have a limited one year agreement with an option to re-up if I want to.I did negoitiate one part of the service contract I wasn’r comfortable with. Perhaps it is just where people live or that they try to have a dish in an area that has tall buildings or trees too close. You do have to have a clear path to the satillite. Also it is worth the professional installation since most people cannot set the dish correctly for optimim viewing. No I do not work for them so get over that.

February 6, 2009 at 2:16 pm
(127) sk says:

After many years with directv, I called to cancell today. They said I would incur an early term fee because I had an 18 month contract. They stated I verbally agreed to this when they sent me a new leased replacement box. I explained that I did not agree to this verbally or in writing. I filed with fcc. I also asked for copy of acknowledgement letter since I never received it. Supv stated it’s on his screen but he can’t send it to me. He then asked his manager. Supposedly to be sent in next couple days……

February 7, 2009 at 8:02 pm
(128) Angry Veteran says:

Do not fall for Direct TV’s deception. Their special offers are nothing short of false advertisement. You will never get your rebated price. They will sucker you in for a “lower price” and not provide the necessary rebate information. They will inform you early on that the “rebate” can only be applied after the first six months at the standard package rate. When the available rebate time has passed, they will deny your application since rebates may only be applied within the first sixty days of the contract. Do not use Direct TV. You will regret it. You will spend twice as much for what you want. They act in an illegal manner. Other Class Action Suits will follow. That’s a real guarantee.

February 8, 2009 at 5:16 pm
(129) KIM LOWNSBERY says:

ATTENTION IF DIRECTV RIPPED YOU OFF READ HERE: THE FOLLOWING IS THE LINK TO A CLASS ACTION LAWSUIT (ADOBE FORMAT OF THE ACTUAL DOCUMENTS THAT WERE FILED) THAT WAS RECENTLY FILED ON 12/4/08, TO THE US DIST COURT IN OHIO. AT THE BOTTOM YOU WILL FIND THE PHONE NUMBERS FOR THE ATTORNEYS WHO ARE REPRESENTING THIS CLAIM.

TODAY IS SUNDAY OR I WOULD BE ON THE PHONE RIGHT NOW TALKING TO THEM, AS I WANT TO KNOW HOW WE CAN GET ON BOARD.

AFTER READING COUNTLESS COMPLAINTS, JUST ONE HORROR STORY AFTER THE OTHER, THEY NOT ONLY NEED TO BE ORDRED TO REIMBURSE THOSE THEY HAVE WRONGFULLY “STOLE” FROM, THEY SHOULD ALSO HAVE TO PAY DAMAGES FOR ALL THE TIME WE’VE HAD TO SPEND TRYING TO GET OUR MONEY BACK, AS WELL AS ANY COSTS PEOPLE WERE STUCK WITH DUE TO DIRECTV CAUSING THEIR ACCOUNTS TO BE OVERDRAWN WHICH THEN RESULTED IN OVERDRAFT FEES AND LATE PAYMENTS CHARGES.

ALSO, DUE TO THE FACT THAT THEY FAILED TO COMPLY WITH THE TERMS THEY AGREED TO IN THE FIRST CLASS ACTION SUIT, I THING IT WOULD ONLY BE RIGHT IF THE POWERS THAT BE SIMPLY TOOK AWAY THEIR LICENSE TO PRACTICE BUSINESS AND SHUT THEM DOWN. THAT WOULD BE MY DREAM COME TRUE.

I FOUND ANOTHER CLASS ACTION LAWSUIT THAT WAS BROUGHT AGAINST THEM THAT THEY SETTLED IN 12/05, IN WHICH THEY WERE ASKING FOR REIMBURSEMENT FOR THE SAME UNDISCLOSED FEES AND TERM LENGTHS ETC. THAT CUSTOMERS ARE COMPLAINING ABOUT NOW. AS IRRITATING AS THAT IS, WHAT REALLY MAKES YOUR BLOOD BOIL IS THE FACT THAT ALTHOUGH DIRECTV SETTLED THE LAWSUIT CLAIMING (YEAH, GET THIS) “NO WRONG DOING” THEY AGREED TO REIMBURSE THOSE WHO HAD DISPUTED THE FEES THEY HAD BEEN CHARGED, BUT THAT’S NOT ALL THEY AGREED TO . . . THEY
ALSO STATED IN THIS AGREEMENT TO SETTLE THAT THEY AGREED TO MAKE ALL OF THEIR TERMS AND CONDITIONS CLEAR & CONCISE (well we know that didn’t happen)AND MAKE SURE THE CUSTOMER WAS AWARE OF ANY TIME LINES.

Anyway . . . Here is a link to doc’s for that lawsuit, so you can read it word for word for yourself. It makes you wonder why they were never held to the terms they agreed to in this settlement. It sure would have saved all of us a lot of time and trouble if they had been.

http://www.oag.state.tx.us/newspubs/releases/2005/121205directtv_avc.pdf

Here is another link that I stumbled onto that some of you might find interesting. It’s the report for the annual meeting for Directv for 2007. Quite lengthy, but it tells all about how they earn those big bonus checks (but I think we all know how they really earn them , but hopefully it will be all of us who got blind sighted by DIRECTV that receives the bonus check for 2009)

Directv is without a doubt the “CREAM OF THE CRAP” as far as I’m concerned and you can bet I’ll be calling the attorney named on this current class action lawsuit, first thing tomorrow morning. I’m really hoping it won’t be to much of a hassle to become part of this legal action. I’m kind of wondering if it will require us contacting the Attorney
General in each of our own states and convincing them to become named on the suit in order to be eligible to receive compensation if there is a settlement.

I’ll let you know after I talk to them . . .

Stay tuned . . . I see hope ahead, so I feel a little more encouraged now than I have in the last two weeks, which is when I first entered & attempted to exit this DIRECTV nightmare!

PLEASE . . . PLEASE . . . PLEASE. . . PASS THIS INFO ON TO ANYONE WHO WILL LISTEN . . . POST THE NECESSARY LINKS TO ALL OF THE CONSUMER COMPLAINTS SITES YOU CAN FIND WHERE THERE ARE ENTRIES WITH COMPLAINTS AGAINST DIRECTV.

We need to shut these guys down and let anyone else out there doing business in this manner and thinks they can get away with it . . . They can’t!!! There is strength in numbers and we definately have the numbers.

Lets keep our fingers crossed!!

Good luck to you all!

Kim (KIMS.UNIQUE.BOUTIQUE@HOTMAIL.COM)

February 9, 2009 at 10:48 am
(130) KIM LOWNSBERY says:

OOOPS!! I guess I got a little to excited and forgot to leave the link to the current pending class action lawsuit against DIRECTV in my above message . . . My Bad . . . So you will find it below:

http://www.directvclassactionsuit.com/media/docs/Ohio%20DirecTV%20Complaint.pdf

I’m just glad I discovered this oversight early on, because I’m hoping as people find this link, that they will continue to pass it on to the others.

I have an appt. this morning, but I will try to leave this link on the “Rippoff Report.com” & “My3Cents.com”, websites, unless I find that someone has already done so.

I will be contacting the attorney that filed this claim and inquire as to what people need to do in order to be included in this suit. After I find out, I will post another message here at this website, as well as the other 2 sites shown above and pass this information along.

Thanks!

Kim (KIMS.UNIQUE.BOUTIQUE@HOTMAIL.COM)

February 9, 2009 at 10:55 am
(131) KIM LOWNSBERY says:

I just discovered I also forgot to insert the link for the the 2007 Annual report for DIRECTV that I had stumbled onto, so here it is as well. . .

Sorry about that, I guess I just got so exited that I was able to find an active class action lawsuit, that I just kept typing and forgot to stop long enough to insert the links . . .

Ok, now you have all of the links that I was attempting to provide for you. Thanks for your patience. Now lets go get these creeps!

Kim (KIMS.UNIQUE.BOUTIQUE@HOTMAIL.COM)

February 9, 2009 at 11:00 am
(132) KIM LOWNSBERY says:

OK . . . I don’t know why this didn’t appear in the above message, but I have pasted the link below “Again” for the 2007 Annual Meeting for Directv and if it still doesn’t appear, feel free to email me & I will be happy to pass it on to you. Now I’m wondering if I did paste the links into my original message, but they didn’t appear after I submitted my remarks . . . Weird!! Anyway . . . Here it is.

http://files.shareholder.com/downloads/DTV/0x0x204284/413BFABA-5CC1-44BB-B609-EAF995873B17/2008%20annual%20proxy.pdf

Thanks!

Kim

February 12, 2009 at 4:36 pm
(133) Mary says:

DirecTV sent three invitations via mail promising me the lowest rates available, so I called to inquire. “For the same service you get with Comcast, you’ll pay half as much with us,” Ramone promised me. Sounded good, so I switched. That was over four months ago and my bill has been HIGHER than Comcast’s every month, sometime by as much as $20. The bill fluctuates without explanation and I cannot get anyone to explain this over the phone. When I call to complain, they say they don’t know who promised me what but these are their rates now. It makes me sad to think how many people are being ripped off. And of course, they say I can’t switch from them for two years or I’ll have to pay hundreds of dollars.

February 12, 2009 at 10:53 pm
(134) Willard Steenhout says:

I thought I was the only one. Wow directv is ripping everyone off. They sent me free coupons for 1 movie a month for the first two months of service which I used. They never billed me so I thought they must know I used the coupon. Not so 2 1/2 years later and 2 months after canceling my service I see a charge to my credit card. It was for my two “free” movies. When I tryed to explain what they had done they acted like they didn’t understand english. They are a bunch of crooks. I hope to join in the class action lawsuit against them.

February 14, 2009 at 2:34 am
(135) Mike says:

I am now in a battle with DirecTv (AKA the devil) after I canceled my service I had for over 6 years. Back in October 2008 I moved to a new house and used their “Movers Connection” offer to get service up and running here. The technician who did the install said that one of my receivers was “outdated” and would not work with the new dish so he went to his truck and got a new one leaving the old one behind. Well, DirecTv is now saying that extended my agreement by another 2 years! I argued on the phone for about an hour and the CSR finally agreed to not charge me the $480 early cancellation fee but she would charge me $100 early cancellation fee for a new DVR I got back in December 2007. I agreed to that, even though I thought it was BS, and she said she would e-mail me with the final amount I would need to pay. I never received an e-mail and today I found a $518 charge to my checking account that I did not authorize. Thinking that I had taken care of this already I called to complain and was told by another CSR that the first CSR was wrong and they charged me the $400 fee anyway. This CSR also said since they had my credit card on file that gave them the authorization to charge my account for the full amount. I was also told to write a letter to them but it appears that does not do much good. I will be contesting the charge with my bank and hopefully they will credit me the amount back. I will gladly pay for the service I used before cancellation but the extra $400 is completely ridiculous!

February 19, 2009 at 6:45 pm
(136) Sparky says:

Here is my story about Directv. I am trying to join the class action lawsuit. I emailed the attorneys in Ohio today. Luckily I cancelled the debit card that I originally gave to Directv before they could take the money more out of account. This is the letter I wrote to Directv explaining my situation:

I am writing this letter in an attempt to resolve a dispute I have with DIRECTV. On or around October 20, 2008, I received a flyer in the mail asking me to consider switching to DIRECTV. I had been considering a switch to DIRECTV for quite sometime because I was interested in the NFL package. So I made a phone call to DIRECTV to ask some questions. In addition to being interested in the NFL package, I also was interested in seeing if I could receive the east coast network channels (I live on the west coast). Upon talking to a DIRECTV representative I was told that I was indeed eligible to receive the east coast channels. Upon hearing that, I was very excited and I decided to make the switch to DIRECTV.

On October 28, I called DIRECTV to set up the install. At that time, I again asked the representative about receiving the east coast network channels. I was once again told that I would be receiving them. I asked the representative how DIRECTV was able to offer me the east coast channels when DISH Network (who I was with at the time) was not. The rep told me that she had previously worked for DISH Network and that DISH Network had been offering the east coast channels “illegally” to their customers, and that DIRECTV was able to do it because they were doing it “legally”. I was a little puzzled by this, but believed what she told me. (I get up very early in the morning for work so being able to watch prime time network television earlier in the evening was a very big selling point for me).

On October 31, the installer called me from Vancouver, Washington to schedule the install. I again asked about the east coast channels. She told me that if DIRECTV told me that I would be receiving them, then I would be getting them. On November 3, the installer showed up for the install. My twenty year old daughter was home to let her in. I asked my daughter to call me when the install was finished so I could speak to the installer. When I talked to the installer over the phone I again asked if the east coast channels were working. She told me that I would have to call DIRECTV to get them turned on. This was different from what DIRECTV had told me. I was told by DIRECTV that the installer would be taking care of setting up the east coast channels. I then began to realize that I had a problem on my hands. Upon returning home, I immediately called DIRECTV and asked about the east coast channels, I was then told that I was not eligible to receive them. After a long discussion about not getting what I was promised, I decided to cancel my service with DIRECTV. I was very disappointed and I would have never had made the switch if I had not been promised the east coast channels. After hanging up with DIRECTV, I went out side to reconnect my Dish only to find that the DIRECTV installer had cut all of the wires to the Dish instead of just disconnecting them. It was dark, rainy and late at night so I decided to call DIRECTV back to ask them to leave the service on long enough for me to get my Dish reconnected (also the Presidential election was happening the next day and I didn’t want to be unable to watch the coverage). Within the next couple of days, I went out to again try to reconnect the Dish (I am an electrician so I thought I could simply run a new wire). The DIRECTV installer had done so much unnecessary damage to the Dish cables that I was unable to fix it and had to call DISH Network to schedule a repair.

I called again to cancel my DIRECTV on November 10. At that time I was told that I would have to pay a $480 disconnection fee (this was the first I had heard anything about a disconnection fee). The rep went on to tell me that I had agreed to a 24 month contract, which was untrue. When I originally called to order DIRECTV I was never told that I was agreeing to a 24 month contract. I never verbally agreed to or signed any such agreement. I would have never had agreed to this. I would never have agreed to use a product for 24 months without a trial period to make sure I was satisfied with the product. I was perfectly happy with Dish Network and would never have switched had I not been promised the east coast channels. In addition, the signal that I had been receiving from DISH Network was far superior to the signal I got from DIRECTV. I was a dissatisfied customer on many levels.

In consideration of the fact that I was promised things I never received, and I only used DIRECTV for seven days, and I never verbally agreed to or signed any lease with DIRECTV, I would like to ask that I not be charged the $480 disconnection fee. I only continued to use DIRECTV for the seven days because I was waiting to get my Dish repaired after the DIRECTV installer unnecessarily cut all my cables. I have retuned the all of the equipment that I received from DIRECTV, and I have absorbed the $238.00 that it cost me to get DIRECTV installed in the first place. I believe that I should not owe DIRECTV any more money and I hope that this issue can be resolved quickly.

February 19, 2009 at 6:50 pm
(137) Sparky says:

A couple of weeks later I got a response from Directv saying that my request was denied and I now owe them over $700. They cannot however explain to me why I now owe them $700 instead of $480. They honestly have no answer for me.

February 20, 2009 at 5:38 pm
(138) MalsinZambrano says:

Direct TV Is trying to make me pay 345.00 for early termination and breaking the agreement. I have been with them for 10 years. They said that it is a verbal agreement. I am very upset with them to see how they are taking money. What can I do? Just pay? Please help. Thank

February 22, 2009 at 9:28 am
(139) Rachel says:

https://www.lawyersandsettlements.com/submit_form.html?label=media-telecom&ref=article11329

I am at the beginning of this process. Told I would not have any cancellation fees due to an invalid contract set up as a default when they sent me a new dvr to replace my faulty tivo, but the very next day I got an email saying that I will owe up to $480 by Ceasar P. 100230855 it ended with “We feel that this agreement is valid and we are unable to remove it.”

I don’t care how they FEEL about it, it is not legal, valid or acceptable. I have been on the phone with 4 people in one hour stating that all notes are clearly on my account that the charge is invalid and to be removed but I am doubtful. I found this article about a class action and filled out the form, so now I am waiting……

February 24, 2009 at 2:10 pm
(140) C J says:

Directv offered to send me a replacement dvr for my tivo because I was a “loyal customer. I specifically said I do not want to get into a commitment but the rep said there would not be a commitment. When the dvr arrived it did not work properly and then i was told I needed a new antenna and that if it got that I would have a commitment. I agreed but then immediately canceled. However a few days later the installer showed up with the anntena and he said it was the wrong one anyway. I had sent eveything back and was still told there was not commitment but now when i just called to cancell they said they were going to bill my cc $400 for ealy cancellation. I have written dtv a letter and I am waiting a response.

February 26, 2009 at 6:40 pm
(141) Screwed by Directv! says:

I’m having my service disconnected as well this weekend. I was told to send back the receivers I bought at Best Buy. I also just found out that I will also be getting an early termination fee. I wanted to do some research on this and I just figured out that I’m not the only one. Thanks to this blog and everyone’s comments, I was able to file a complaint and contact a lawyer and they are now investigating it for me. For anyone that lives in the state of WA, contact Terrell Marshall & Daudt PLLC. Their email is info@tmdlegal.com. Hopefully there are enough people up here to join in on a class-action lawsuit against DTV.

February 27, 2009 at 10:46 pm
(142) Jim says:

Having the same problem,was’nt told the recievers I bought at Best Buy were’nt mine,Had one since Oct.06 They also chargerd my debit card 217.00 after I told them they no longer had autorization

March 1, 2009 at 2:38 pm
(143) Ron says:

To whom it may concern,

Roughly a year ago I purchased a new Digital reciever from Best Buy in Crystal Lake Illinois. This was my 3rd reciever I had purchased from Best Buy, so I am no spring chicken when comes to making these purcahses. I was specific with the gentleman from Best Buy and asked him if it was a lease or an outright purchase, like my other two recievers in my house, which I purchased outright. He confirmed to me, my wife and a good friend of mine that the purchase was a outright buy and that their would be no contract.

I purchased the reciver and brought it home. Hooked it up myself and called Direct Tv to have it turned on. The Customer service rep from Direct Tv activated the card in the unit. At that time I once again asked if there was a contract in place as a result of my purchase, she asked where I bought it and I told her Best Buy, she verified to me that it was an outright purchase and I could cancel anytime.

A few months later we began having issues with Direct Tv and their service. We were having pixeliattion problems as well as services going out on us. We decided to look into other options and Dish Network had a pretty good deal going on so we decided to give them a try. Upon calling Direct Tv to have my service cancelled the operator was very nice and understood why we were canceling. We cancelled our service and thought that was the end. The operator told us we would recieve our final bill in the next few weeks.

The following day a very rude gentleman called from direct tv and asked why we cancelled and begged for our patronage back. I told him they had that opportunity when I was cancelling. He became very irrate and told me i was making a big mistake then he says to me which nearly floored me was ” oh and by the way you have a contract remaining on your account so any savings you got from dish network we will get as a result of the early termination fee”

I asked to speak to his supervisor, but instead I was hung up on. Needless to say I called back and was on the phone for many hours trying to resolve this issue. I talked to so many supervisors and account reps it made my head spin.

A few days after all this took place I was informed by Capital One that there was a charge on my Credit Card for nearly $1000. This charge was Direct Tv charging my account for the reciever which I was told I purchased outright and an early termination fee. I at no time gave Direct Tv the right to charge this card, as a matter of fact this was not the card I gave Direct TV upon the orgination of my service with Direct Tv. They got this card as a result of my family using it to purchase paid programming. At no time did I give them permission to use it for anything else.

I called Capitaol One and they told me under Visa Regulations Direct Tv had broken the law and I disputed the charge to which I won.

I wrote letters to Direct Tv and made so many phone calls it made me sick. After a while a Collection Company called. I told them my story, the lady was actually very supportive and nice and told me that I had a vaild complaint and they would put it into dispute. I heard nothing for over 5 months so I thought I had a legitamte complaint and thougt Direct Tv saw the error of their ways.

Nearly a year later they have turned it over to another collection company Oxford Management, who has since lied to me and dinged my credit report with degoratory credit remarks. I talked with them in length and was told Direct Tv feels stongly that I owe them money. I asked for proof, if they had a signed contract, if they had any proof whatsoever that I owed the debt and she ( Key ) repeated to me that Direct Tv feels strongly that I owe the money.

I feel I have been decieved even after talking to a direct tv rep and asking where the terms of their agreement is ,she a direct tv rep, couldn;’t find it on her own website. It took her nearly 15 minutes of me being on hold for her to find it. Apperantly you have to go to the direct tv website and type in agreement under their search heading. I asked why this was not in plan sight on the web or even why there wasn’t a link to it ….her answer was ” creative marketing” Now to this very day no where in plane view either at Best Buy or on the Direct TV website is it clearly stated with the purchase of a reciever comes and extened contract.

I would love to tell you the rest of the story by way of phone, please call me I would love to do what I can to stop these practices and protect other consumers.

I also need to repair my credit they have now ruined.

Thanks for your time and consideration,

Ron Dooley

815-405-3314

March 9, 2009 at 2:41 pm
(144) Thibault says:

join us for a class action against Direct TV http://www.LieffCabraser.com

March 12, 2009 at 7:01 pm
(145) Delanae says:

Recently we moved to VERY WOODED lot. We had DirecTV at the previous home and loved it, we would have liked to have taken DirecTV with us, but the previous owner told us that she was denied service by DirecTV because of too many trees and there was no clear “line of site”. Just to be sure, we scheduled an installer to come take a look, but he didn’t keep the appointment. We cancelled our service.

The kicker here is when my husband called in to cancel the service, he asked the Customer Service Rep on the phone if we were going to owe anything and the Customer Service Rep told him no, that we were all paid up and that because we cancelled before that billing cycle was over, there would be no balance due.

We found out today that was not the case. Even though we were customers of DirecTV for nearly 4 years, because we had the new HDTV boxes start service less than 2 years ago, we got an early cancellation ding taken out of our bank account of $360.00!!! This makes us run very short for the rest of the month until the next pay day. Right now, because of this, we’re down to $30.00 and we need gas in the cars, feed the animals etc.

My husband works for WAMU (Now JPMorgan/Chase) and will lose his job this year. This is not something we can afford to fight with an attorney.

We were never told when we started the service on the new HDTV boxes that we were starting a new 2 year agreement with them and would be subject to cancellation fees. We are stunned because we’ve been customers of theirs for nearly 4 years and feel this is unfair especially since our new home will not allow a dish because of all the trees.

I just called and spoke with Leonard with DirecTV’s “Disconnect Team”. He said he would have someone out to our new house tomorrow between 8 AM and Noon to make sure we do not have a clear “line of site” for a dish. (Shouldn’t be a problem.) If this proves to be true, then they will refund our $360.00. I’m holding my breath a little because we’ve already signed up with BroadStripe Service. If it turns out that we can have DirecTV here after all then we’d have to cancel our BroadStripe service and be dinged there. All of this because their installer didn’t keep his appointment or the Customer Service Rep didn’t warn us that we’d have a ding on our bank account for early cancellation, something you just don’t expect after being with a company for almost 4 years.

In any event, with the new Digital TV Transition to be finalized in June, a lot of people will be signing up with DirecTV or getting new HDTV boxes installed. I think they need to know that if they get these new boxes installed, they will be starting a NEW 2 year contract and could be dinged $360.00 just for moving to a place where they can’t get satellite service. They need to fight this and I’m doing just that. I’ve already contacted my local NBC News Station Consumer Affairs Reporter and suggest everybody start there because this is a story worth getting out!

The man I spoke with today said that the paperwork that new customers fill out warns them that if they have any changes to the equipment they use (even an upgrade) that this will start the contract over. He said that the CSR’s are to follow “proper procedure” and remind the customers of this, but we were not told. According to a lot of complaints that I found on the internet, this is common, to not be told. Their fallback is that it’s in the initial paperwork that the customer signs. People just need to be warned of this.

Just don’t back down, call your local reporter! Especially now with the pending transfer to digital tv, this is a timely story!

March 19, 2009 at 11:00 am
(146) Marty says:

With out being redundant, just put me in the screwed column. DirecTV is a dirty company. If there are people here after reading all these issues, your on your own. Hope these complaints open a venue that will lead to a more informed buyer of satellite. Cross of DirecTV.

March 24, 2009 at 2:29 am
(147) Anthony says:

Add me to the over one hundred on this page, and the thousands of other people who have reported being scammed by DirecTV. Please, lets all sue them and get some of what we lost.

March 25, 2009 at 11:31 am
(148) Blake says:

I too, have a long story about how they’ve screwed me. Add my name to this ever growing list. $400 on an unwarranted early cancellation fee – seeking legal advice now.

March 27, 2009 at 12:44 pm
(149) Catherine says:

I am also seeking legal action. I am being charged an early termination fee of $386. I sent a letter to DirecTV’s dispute center and I don’t think they even bothered to look at it.

Then I requested a copy of my recorded conversation with Satellite 1, doing business as DirecTV,found this out later. I was basically told unless the case was brought to court they don’t need to provide this information to me. My recorded conversation would prove I was never told about a contract and that I never verbally agreed to it either.

A personal claim lawyer told me that I basically have to allow them to ruin my credit in order to file a defamation case. What???? And if they filed a case against me they could state that I agreed to the contract because I paid my first bill, without having to provide the recorded conversation. Why does our legal system let them get away with fraudulent activity and we have to pay the price, literally?

Does anyone know of a class action lawsuit regarding early termination fees? I will post again after I speak with a class action lawyer. The only DirecTV is going to learn is to hit them where it counts. $$$$$$$$.

March 29, 2009 at 7:08 pm
(150) Christina says:

I got a receiver free (that says no strings attached) for being with them for 10 years and then I thought I bought another for $99. All done over the phone. Now I stopped my service and was told I have a 2 year contract and crazy termination fees while also charging me for both receivers until I return them. The receivers they say were “leased” not “bought” and came with a 2 year contract even though I was never told this until after the fact. I now owe them over $1000 in fees when I only use DirecTV for NFL football and all normal fees are paid on time. Remember one receiver was suppose to be free yet they are wanting both back yet the installer took my old ones. I never signed anything when they came out to install too. DirecTV confirmed the installation people could not provide a signed contract. That’s the short story of it. I was planning on filing a small claims suit until I found out it’s going on all over the place so I’m trying to get involved in a big suit from the links listed above. Looks like some of them might be too late but I emailed everyone to find out. Wonder how it will effect my credit while waiting for a suit to go through. They didn’t have my credit card number so was unable to pull money out, but it will go to collections soon. Thanks for the info everybody!

March 31, 2009 at 6:11 pm
(151) Paul says:

DirectTV are truely a bunch of crooks. everyone needs to post their complaints on twitter.com ..new spreads fast their…

They just deducted 538.00 from my account with out my permission….I had service with them fro 2+ years and was just laid off so I cancelled my service….the immeditately stole money from my bank account…I nver gave them approval to take money from it…

April 1, 2009 at 1:48 am
(152) Ray says:

DirecTV has been a thorn in my side since day one.
Installers forgot to tighten the bolts for the elevation of the dish, I called 24 hours after the install to complain about the sat dish dropping elevation after a small wind event.
I was told it would be 10, Yes 10 days till they could get an installer out to fix the issue,
I was told they have new installs that are priority, (Hmmmmmm) That left me to realize once you are a customer you are no longer a priority.

Since then I have called Every week with issues of the sound dropping, Always the same (I understand your frustration) from everyone including so called Managers.
They refuse to send any one out unless I pay for a service call.
Recently I’ve been begging them to Please just send someone out to fix what was never correct from the get go or allow me to end ties without paying their cancellation fee.
I have no money to pay them, Being on Disability they are lucky I can afford to pay them at all.

April 1, 2009 at 1:49 pm
(153) Jennifer DiPietro says:

I recently canceled Directv and am being charged an early termination fee of $20 per month of the remaining months of the contract. Please note that I did not agree to nor was I informed that I was locked into an extended 24 month contract upon adding a DVR to my service! I also never received a $50 refer a friend credit from 2007 and was informed that I would not receive this becauise I was canceling service and they only credit $10 per month off 5 months, although I have been promised this credit numerous times and never received it (for over a year!) I am looking to gather people experience these same issues (early termination fees/fraudulant contracts/false advertising for referral credits) to go after Directv. I am willing and able to file a suit against Directv as well as go to arbitration. I have not retained an attorney to date but would be willing to do so if there were others to join in a class action suit, which in turn would reduce legal fees for all included. Please email me at jennifr313@aol.com to discuss this further with me. Thank you
Jennifer

April 1, 2009 at 2:21 pm
(154) Todd says:

This is common knowledge. I knew from day one that the box and dish were not mine.

April 7, 2009 at 5:36 pm
(155) laura says:

I too will join the banned wagon. They installed on 3/27. Promised me channels I cant get. I canceled on 3/29 and was told that I would have no fees because I was still in the trial period. However, I received a bill that I owe them $462.00 for canceling early. I have since canceled any credit cards I have given them. @ those who say they have had no problems its probably because you have not tried to cancel.

April 8, 2009 at 2:53 pm
(156) David Graves says:

Maybe the worst big company in America. Bunch of crooks.

April 14, 2009 at 11:03 am
(157) Diane says:

We were told that we needed to get their upgraded receiver in order for us to continue to get the same level of service we were already paying for. The new receiver did not work so we decided to stop the service after 5+ years and go to another provider. We were told over the phone and by letter that we would have to pay for the reciever if we did not return it. We returned the receiver and then the letter came saying we owned them $479.00 as a cancellation fee because the new reciever came with a 2 year contract. Hmmm – originally we were told we needed to get the new reciever or the service we were currently paying for would no longer work. Because I thought they were going to drop the $479 charge once they recieved the reciever I paid the last service bill they had sent, but instead of reimbursing us for service we did not recieve they subtracted this amount from the alleged cancellation feel. Needless to say, I refused to pay them the remaining amount (well over $300) and they have sent us to a collection agency. I spoke with a woman at the collection agency yesterday and she said she gets calls from consumers everyday about DirectTV and that she thinks they are scum, but according to her they have an iron clad contract thus the reason they can send people to collections. I know how hard legal battles are so my plan was to go on a mission to spread the word and hopefully convince people not to sign up for their service(facebook, twitter, etc.). After reading the above I am convinced that’s the right thing to do becasue if they don’t get new customers it will definitely hurt their bottom line. I’m also now convinced that the lady at the collection agency was not just blowing smoke to make me feel better. They, DirectTV, really are scum. Please advise if there is a class action suit I can join. Diane

April 15, 2009 at 1:30 am
(158) Andre says:

Any class action lawsuit in Florida? It seems like the other 2 are for California and Ohio customers only.

April 24, 2009 at 12:42 pm
(159) Amy says:

Just like the rest of you, we are having issues Direct TV and the early termination fee. Since 2003, my boyfriend has been a customer. That began with a 2 yr contract in 2003…>>2003!!!!! Even after the contract was technically up, he stayed with them. In November, we moved to a new home and Direct TV came and hooked up the satellite service. We transferred so there was no charge…well, at least not that we were aware of. Recently, we found out we were able to get Verizon Fios, that of which we had been trying to get all along and they kept saying it was unavailable at this time in our area. After finding out we could get it, they came out to install last week. My boyfriend called to cancel our service and they told him there was an early termination fee. I ended up calling today and they told me that it says in the initial contract (remember, 2003) it states that if you change anything on your service you then have a new contract. As far as I’m concerned, the contract was up in 2005 and there is no contract. I spoke to a supervisor, which was equally as useless at the rep I spoke to the first time. The supervisor told me that since we got an HD box for the bedroom, it was an upgrade and changed the service, which began a new contract. I requested a copy of the contract and he said there is no contract…it’s a work order. A signed work order for me is just validating that the job is complete and acceptable. He claims that in the “work order” there is the new contract information. He cannot provide me with a copy of it nor can he provide me with a copy of the recorded conversation where either of us were told that by getting the HD box in place of the DVR from the other house when transferring service we would be committed to a 2 year contract. At this point, I am so angry I am shaking and my face is blood red! Direct TV is shady and should not even be in business. I am in Texas and wondering how to get in on the class action law suit. This is crazy they are still allowed to continue unlawful business practices with all the complaints I have read on here.
So, I am wondering, if we don’t pay the bill and they disconnect service, will we still owe an early termination fee? After all, we will not be the ones terminating…they will. On the other hand, we don’t want our credit ruined or money debited from our account. We have already contacted the bank and refused charges to be debited from Direct TV. I would suggest anyone else do the same. Any advice would help….especially how to contact someone about a class action lawsuit.

April 27, 2009 at 10:02 pm
(160) Rose says:

Well, I learned today that DirecTV helped themselves to $997.63 of my hard earned money that I use to feed my family and pay bills. They took this out of my checking account without prior knowledge or authorization. I’m now bouncing checks left and right, with late and NSF fees as well as bad credit thanks to them. This is fraud. We need to inform other consumers about how we’re being ripped off. Don’t you love the bait and switch, when we purchased the equipment outright (which was rebated – was that their catch?) Then swapped out a defective DVR (a mechanical fault-factory defect as the technician said clearly) then got charged $4.99 a month thereafter due to some contractual bull crap they came up with for us being out of the terms of our contract when the unit was replaced, therefore we now “rent” ???!???!??!!!. I too live in Illinois and believe we all have some common ground to stand on. They’re definitely out to get decent people and rip them off! Count me in on a class action lawsuit!

April 28, 2009 at 5:00 pm
(161) Rick says:

If anyone has info on how to join the class action lawsuit against DTV, can you please e-mail me. I have basically the same issue everyone else encountered. I am confident if we all push this enough they will have no choice but to compensate us for our losses.

April 30, 2009 at 1:48 pm
(162) Daniel says:

Directv scam fraud! Thia is my story: At december 2008 I called

April 30, 2009 at 2:09 pm
(163) Daniel says:

They took $1600 from my bank account aftere i stopped paying since they install equipment without even requested or calling to schedule appointment when I wasn’t home. They used my debit card from Bank of America, this bank wouldn’t take my dispute Ia m closing the account as well with directv . Beware of fraud set a limit on your card with the bank they emptied my accouint unfairly, call several times they all said something different. Ripp off scam, fraud!!!!!!!!!!!!!!

May 2, 2009 at 8:12 pm
(164) linda says:

I had Direct Tv service for 4 years and have had multiple problems. They extended my contract without telling me for 2 years
I lived with that and waited to two years out to cancel my service, during that two years I had a DVR that was broken, I
contacted Direct Tv and they told me that they would not have it fixed or replace it because the reciever belong to me. When
I was finally able to cancel after the added two years they told me I had to send that reciever back to them. I told them it
belong to me and they threatned me with a 600 dollor fee. Not wanting to pay an additional fee for a reciever I reluctantly
sent it back to them and paid all remaining service charges I owed them. About one month later I recieved a letter stating I
owed them $0.00.
About two months after receiving the 0.00 amount invoice I received one that stated I owed $55.08. I called Direct Tvs customer
serice to see what the charges were for and they told me it was for adult programes that I had ordered. I never had a phone line
hooked up to my reciever, any movies that were ordered by me had to be done online or by phone so I do not understand these
charges. I have talked to many direct tv employees ranging from customer care all the way up to a superviser at the Direct
Tvs presidents office. No one is willing to help me fix this error. They never contacted me until now (5/2/09) about the charges
yet it has already gone to collections and is now affecting my credit. I am at my witts end dealing with this company and its
dishonest ways. I did not order these programs and feel like there is none at Direct Tv willing to help me fix this.

May 3, 2009 at 2:22 am
(165) Mel says:

OMG, I always hated this company, however I haad no idea that so many people were in the same situation. I’m also diputing a $790 that was placed on my credit report, for early termination and whatever else. I had so many proplems with them, when I moved to my new home that we didn’t have cable for 4 months!!!!! after fighting and fighting I cancelled it, returned their boxes, which they had said they were mine and I take a loook at my credit report today, to see that the……damn…. let me know if this goes through melt777@yahoo.com

May 3, 2009 at 8:19 pm
(166) robert white says:

Directv charged me an early termination fee and as I was disputing it they tool 762.82 out of my account without permission. I want to be part of this class action. Thats gotta be illegal. We all can’t be screaming foul for nothing. Their policies are misleading.

May 7, 2009 at 2:43 am
(167) MICHAEL STEWART says:

ON APRIL 13, 2009, I LOOKED INTO GETTING DIRECT TV SERVICE AND WAS TOLD BY “STEVE” THAT DIRECT TV IN FACT HAD HBO AND SHOWTIME ONDEMAND SERVICE. THEY DO NOT HAVE HBO ON DEMAND. ON APRIL 15 A INSTALLER CAME TO THE HOUSE WITH THE WRONG EQUIPMENT SO I TOLD HIM NOT TO DO ANYTHING UNTIL HE HAD THE RIGHT EQUIPMENT. ON APRIL 19 ANOTHER INSTALLER CAME TO THE HOUSE IN INSTALL THE SERVICE BUT WAS UNSURE OF HOW TO BECAUSE THE SIGNAL WAS NOT WORKING AND THE ON DEMAND OPTION WAS TOTALLY FOREIGN TO HIM. HONESTLY, THE INSTALLER DID NOT KNOW HOW TO INSTALL THE ON DEMAND OPTION THAT I REQUESTED. THE INSTALLER ASKED ME TO CALL HIS SUPERVISOR FOR INSTRUCTIONS TO INSTALL IT MYSELF. UNBELIEVABLE. I THOUGHT THIS WAS SUPPOSE TO BE A CUSTOMER SERVICE DRIVING COMPANY. WHY A JOKE. THEN I CALLED THE CUSTOMER SERVICE # TO GET A INSTALLER OUT TO MY HOUSE THAT KNEW HOW TO INSTALL THE ON DEMAND SERVICE. THE THIRD INSTALLER CAME ON APRIL 23 AND WHEN I ASKED HIM TO INSTALL THE ON DEMAND SERVICE AND GAVE ME THE “I DONT KNOW WHAT YOUR TALKING ABOUT LOOK”. HE TO CALLED HIS SUPERVISOR AND THE SUPERVISOR ASKED ME IF I KNEW HOW TO INSTALL THE ON DEMAND SERVICE-OPTION. AT THIS POINT, I ASKED THE TECH TO LEAVE AND IMMEDIATELY CALLED DIRECT TV TO CANCEL AND COMPLAIN. THIS IS A TOTAL BREACH OF CONTRACT. THE PRODUCT WAS NEVER DELIVERED OF INSTALLED PROPERLY. THE SIGNAL WAS CONSTANTLY GOING OUT. THE TECH WHO INSTALLED THE DISH LEFT A MESS AND LEFT DAMAGE TO MY HOUSE. FURTHERMORE, DIRECT TV STOLE $204.59 FROM MY CHECKING ACCOUNT AND ANOTHER $486.00 FOR CANCELLATION. ASK YOURSELF, WHAT KIND OF COMPANY WOULD STEAL ALMOST $700.00 FROM SOMEONE WHO ONLY HAD PARTIAL SERVICE FOR 5 DAYS AND NEVER NOT FOR ONE SECOND HAD THE ON DEMAND SERVICE BECAUSE OF THE IGNORANCE OF THE WORKERS THAT THEY HIRE. CALL YOUR CREDIT CARD COMPANY AND DISPUTE THE CHARGES. DO NOT PAY THEM. TAKE THE TIME TO FILE COMPLAINTS WITH THE FCC, BETTER BUSINESS BUREAU, STATE CONSUMER PROTECTION AGENGIES, ETC. FURTHERMORE, BRING THEM TO COURT TO ANSWER FOR THEIR CRIMINAL ACTIVITY- SMALL CLAIMS COURT. STRENGTH IS IN NUMBERS. IF ENOUGH CONSUMERS COMPLAIN THE COURTS AND LEGISLATORS WILL BE INVOLVED. DONT GIVE IN TO THESE CRIMINALS. I WILL NOT PAY THEM ONE CENT AND FURTHERMORE AND I AM BRINGING DIRECT TV TO SMALL CLAIMS COURT IN WISCONSIN. ANY COMMENTS OR SUGGESTIONS EMAIL AT STEWARTIMICHAEL@GMAIL.COM. GOOD LUCK

May 12, 2009 at 11:05 am
(168) Catherine says:

The salesman at DIRECTV promised us that we would have HBO and Showtime ONDEMAND. The ONDEMAND never worked and if it ever did it would not have included HBO. We cancelled and now have a charge for $460 cancellation fee. Furthermore, the bill is in my name and I NEVER signed any contract. I want to sue too!

May 14, 2009 at 9:45 pm
(169) TL says:

Seriously people…. you don’t know to read a contract before you sign??? A contract is a contract. No lawyer can get you out of it with the excuse that you did not read it.

May 21, 2009 at 2:23 pm
(170) Fred Sayin says:

I want to file against DirectTV also for unauthorized withdrawals from bank account.

May 21, 2009 at 3:44 pm
(171) Shirley says:

We’ve never encountered problems with Directv until we responded to that deliberately misleading letter from Satteburg “This change will require us to replace your DIRECTV-HD equipment with upgraded HD equipment, FREE of charge to you. There is NO COMMITMENT required. There are NO STRINGS attached. PLEASE CALL DIRECTV … FREE HD SWAP …”
Well we called, they sent someone out with equipment and we received a bill for $137. Because we have two receivers and only one was obsolete, we didn’t need to replace the other receiver (which begs the question — why did they replace it? — we got charged for it. One ridiculous woman even had the gall to tell me that their letter did not say they would exchange “equipments” only “equipment”, which implies one receiver and the dish. I did inform her that no intelligent person would use the would equipments in a letter!
After reading these comments, I checked our paperwork left as the installer was going out the door. Yep, we too agreed to another 2 years thinking we were simply acknowledging the exchange of equipment(s).
How do those people continue to get away with it? All their nonsensical comments, worthless apologies, lies and misleading marketing tactics just piss me off! And doesn’t that two year commitment constitute a “string attached”?

May 22, 2009 at 10:53 pm
(172) Julie Neill says:

July 2008 my Dad purchased a high def TV. He had service with Direct TV so he asked that I call them and have his programming switched over to accomodate the HDTV. The customer service rep said no problem, only $10 more per month for the HD programming. I asked if Dad would have all the same channels and no other changes, other than they would be in high def and the rep said yes that is correct. He said once we agreed to the programming, Dad would have to keep it for two years or he would have a $300 penalty. Dad agreed. The installer came out with a box and an installation agreement (no service contract or any other paperwork)and hooked it up and left. Dad found out that only 3 channels were in high def, not all of the channels. Dad went to cancel it and they charged him $420 early cancellation fee (he found a company that provided hd programming at a fair price called Wave Broadband). We called Direct TV about the penalty and said they misrepresented their product. They said there was no way they would have offered something they couldn’t provide. I told them they did or their rep had lied – one of the two. They said they would have a manager call me back, but I never heard from anyone. After two months of phone calls to to them, I told them we would concede the argument and let them keep the cancellation fee, but that they had overcharged us according to what the rep had quoted. They immediately agreed to refund $120 and would get a check right out. A month later, we get a statment with a $120 credit balance but no refund. The cust serv rep said it takes 8 weeks to cut a check. Two months later we get a statment showing they charged us $120 and that we now had a $-0- balance. I called them and after a 2 hour phone call of explaining the same thing for 4 different levels of reps, someone in the finance dept told me their rep made a mistake on quoting a $300 cancellation fee and too bad, the full $420 remains with them. I asked for a manager, so they put me on hold. AFter a few minutes I was hung up on, so I called right back. The rep I got on this call said no problem, we will get $120 refund right out to you. We received a statment showing a $120 credit balance and a month later another statment showing we had been charged $120. With all of the complaints and phone calls Direct TV is having to deal with on situations like this, they must spend $1,000 per instance in wages just to keep the $500 +/- they steal. Dad passed away just a few months after all of this started so the money is gone regardless. But the principle here is lost also if Direct TV is allowed to continue lying to consumers on the phone then taking whatever they feel they are entitled to after Direct TV fails to perform. To the gentleman taking them to small claims court, good for you and good luck. But it appears it will take some pretty big guns to get Direct TV to shape up and play right. Maybe if they are penalized an amount closer to the national deficit…that might get their attention.

May 23, 2009 at 1:01 am
(173) Charles says:

IT STARTS NOW!

I need 3 things from everyone

1. Review ALL your statements you have recieved. Review ALL of the initial documents you signed or did NOT sign originally. Do some homework – seriously.

2. Review ALL of your transactions. Credits and charges on statements, bank account history, cards used to pay, etc. Check and Double-check. If you still think you got robbed then…

3. Aria_2K@yahoo.com

————————————————

From Robert Silva, About.com Guide to Home Theater

According to what I know there are a couple of law firms that have pursued, or are pursuing, lawsuits against DirecTV – but I haven’t heard any recent status updates from those cases.

Here are two examples that you might see if your attorney knows about:

http://www.wexlerwallace.com/news.php?category=News&headline=WW+Defeats+DirecTV%E2%80%99s+Arbitration+Clause

http://www.directvclassactionsuit.com/

May 26, 2009 at 1:12 pm
(174) Jerry Sagal says:

I just found this out also! I have 1 HD/DVR, and 2 HD boxes that Direc TV wants returned. I “bought” the equpment on Ebay in January of this year to upgrade to HD. THEY (DIREC TV)ALSO DID NOT TELL ME THAT WHEN I UPGRADED IT AUTOMATICALLY RESTARTED ANOTHER 2 YEAR CONTRACT!! NOW THEY ARE GOING TO CHARGE ME AN ADDITIONAL $400 CANCELLATION FEE! I think the FCC (or someone) should put a stop to them ripping people off.

May 26, 2009 at 6:46 pm
(175) Larry Sitz says:

Was so glad to find the phone number to the president of direct TV on this page it really helped. not sure yet if it helped but it sure did make me feel better If your having problems with all the lies and misrepresentation please call 1-800-666-4388 the office of the president of direct TV

May 27, 2009 at 9:29 am
(176) Rich says:

I can’t wait until my committment is up on DirecTV. They are crooks, and don’t seem to care about their customers. How can a company operate like that? I thought Charter was bad, but now I look forward to going back to cable.

May 27, 2009 at 3:39 pm
(177) George F Griepp says:

30 Months of Fraudulent Billing!
Wednesday, May 27, 2009 10:50 a.m.

Called and spoke to David (U2631) at DIRECTV he informed me Amanda would return my call within 2 hours.
Amanda (R9631) at DIRECTV called offered me 60 days credit I politely refused and again informed that I would be suing in small claims court and filing criminal charges for unauthorized use of a credit card. Amanda kept telling me that DIRECTV had spoken with me and I had not called DIRECTV to confirm the disconnect and that DIRECTV had billed me for approximately 30 months before I noticed. I stressed to Amanda that I had never been contacted by DIRECTV after my initial E-mail in July, 2006 and that I had never spoken to DIRECTV about this account until February 24, 2009 when I discovered the fraudulent billing.

DIRECTVs position appears to be that I did not catch DIRECTV soon enough so DIRECTV intends to keep most of the funds that DIRECTV fraudulently removed from my bank account and that I did not catch DIRECTV quickly enough. The approximately $100 credit DIRECTV offered does not equal the approximately $1600 dollars DIRECTV obtained fraudulently.

May 28, 2009 at 1:14 am
(178) doug says:

I have been with Direct TV Since 95. Same Dish same receiver. I suspend service during the summer when I don’t watch much TV and pick it up during winter. Antenna for locals. No credit card on file and they won’t get one. I pay with instant transfer from bank on the web. Rarely have I had a problem with them. I would upgrade but I don’t want to pay for something I can do. But I will stick by Direct TV because I know people who had nothing but problems with Dish Net.

May 31, 2009 at 12:43 pm
(179) Edmund Y Yang says:

does anyone know what is going on with the class action suit? I have a reciever that they want now. What shoudl I do?

June 2, 2009 at 2:05 pm
(180) jeff beaver says:

What can I do to make this class action suit

HAPPEN!!!!

—————-
Response from Robert Silva, About.com Home Theater Guide

As posted in several spots in this comment thead:

According to what I know there are a couple of law firms that have pursued, or are pursuing, lawsuits against DirecTV – but I haven’t heard any recent status updates from those cases.

Here are two examples that might help:

http://www.wexlerwallace.com/news.php?category=News&headline=WW+Defeats+DirecTV%E2%80%99s+Arbitration+Clause

http://www.directvclassactionsuit.com/

June 11, 2009 at 1:34 pm
(181) Karen Hatter says:

O January 2009,I decided to sign up with DirecTV because a good experience in VA 4 years ago, well they said that my bill would be $45p/m for the first year and $55p/m for the second year BUT my bill was always up to $71, I called last night to end this situation, great was my surprise when the customer service representative (Stephanie, very rude) mentioned a “REBATE” that I supposed to fill out within 60 days…I was like WHAT??????? nobody ever said anything about a rebate. Prior to this call 2 months ago, nobody said anything about the rebate. So I asked to talk to the manager, Stephanie kept saying: It’s nothing we can do, and I’ll be happy to…(over and over, she obviously did not want to transfer me to a manager), yeah, they wanted to change my package so I can pay less, but that is not what I agreed!! later I spoke to the manager, who applied some “discounts” but my bill would still be about $60 which is still more than I agreed for, and since I gave them my credit card info, they keep changing every month about $70, so yeah I agreed to give them my bank info but to pay the amount I was told, I am so frustrated. I cannot believe the guts of these people!!

June 15, 2009 at 11:04 am
(182) ANGELA CONLAN says:

I WAS JUST RIPPED OFF BY DIRECTV. I CLOSED MY ACCOUNT IN AUGUST OF 2008 BECAUSE I WAS MOVING AND THEY DID NOT PROVIDE THE SERVICES I REQUIRED. I GOT BILLED AFTER I CLOSED IT. I CALLED AND THE REP GAVE ME A CREDIT, THEN TOLD ME THAT THEY WOULD HOLD THE ACCOUNT FOR ME FOR 6 MONTHS, JUST INCASE I DECIDE TO USE THEIR SERVICES AGAIN. LAST MONTH, I GOT A CALL FROM THEIR COLLECTION AGENCY STATING I OWE $117.94 FOR FEBRUARY AND MARCH OF 2009! I FREAKED OUT BECAUSE I HAD NO IDEA WHAT THEY WERE TALKING ABOUT. I DIDN’T REACTIVATE MY ACCOUNT AND I THEY DID NOT PROVIDE ANY SERVICES TO ME OF ANY KIND. INFACT, THE SATELLITE DISH IS STILL AT MY OLD ADDRESS. COME TO FIND OUT, I WAS DUPED WITH THE “CALL TO CANCEL” SCAM. THE REP DIDN’T MENTION A THING ABOUT ME CALLING TO CANCEL MY ACCOUNT AGAIN, I DIDN’T RECEIVE ANY TYPE OF WARNING THAT I WAS ABOUT TO BE BILLED FOR SERVICES I AM NOT GETTING AND THEY HAD NO RIGHT TO GO INTO MY CHECKING ACCOUNT AND TAKE THE MONEY WITHOUT MY AUTHORIZATION! I MADE IT CLEAR TO THEM THAT I WAS DISPUTING THE BILL. NO ONE SHOULD HAVE TO PAY FOR SOMETHING THEY DIDN’T GET. THE MANAGER KEPT SAYING IT WAS IN MY CONTRACT. WHAT CONTRACT?! I DIDN’T SIGN OR AGREE TO KEEP MY SERVICE. I GUESS THE REPRESENTATIVE WORD OF MOUTH WAS THE CONTRACT. SHE MISINFORMED ME. I WOULD NEVER AGREE TO SOMETHING LIKE THIS. I’M READY TO TAKE ACTION! I’D HATE TO DO IT ALONE. IF THERE’S ANYONE WHO WANTS TO FILE SUIT AGAINST THESE PEOPLE, PLEASE LET ME KNOW. ANIAJNS@YAHOO.COM. THIS HAS GOT TO STOP!

————————-

From Robert Silva, About.com Home Theater Guide

As posted in several spots in this comment thead:

According to what I know there are a couple of law firms that have pursued, or are pursuing, lawsuits against DirecTV – but I haven’t heard any recent status updates from those cases.

Here are two examples that might help:

http://www.wexlerwallace.com/news.php?category=News&headline=WW+Defeats+DirecTV%E2%80%99s+Arbitration+Clause

http://www.directvclassactionsuit.com/

June 21, 2009 at 12:20 am
(183) Brenda says:

I also have Direct,I can not get all my channels I’m paying for, my inside box is messed up they will not let me replace it without a new two year contract,we have been with them a long time,why should I have a new contract to fix their stuff so I can pay them every month??? Sue them GOOD

June 22, 2009 at 11:05 pm
(184) Shelly-Ann says:

I will find a way to sue DirecTV. They are using fradulant practices. They have assessed a cancellation fee and I was under NO contract with them.
1 representative stated I was receiving money back because I had pre-paid, now they are sending a bill and lying about an agreement because they replaced FAULTY equipment.
We need to be compensated for the time, anxiety and potential negative credit impact this may have on our history.
They will stop at nothing, how is this legal?

June 23, 2009 at 12:38 pm
(185) Jeremy Rodriguez says:

They are very misleading indeed. I called DTV to cancel my service and I was told three different amounts by three different people–one of them even stating my ‘disconnect’ would be free (more on this later). My cancellation fee varied from $280 to $300 depending on who I talked to in the 2-3 weeks I spent looking to reach a solution. Be warned: what most consumers don’t know (I certainly did not) is that the HD boxes carry a 24mo commitment and not the standard 18mo commitment of the regular box. When it came time to cancel, I thought my contract was up when in fact, it wasn’t because of an HD box I had and to further add to my frustration, I upgraded a second regular box for an HD box one year into my service which FURTHER extended my contract two years from the point of the upgrade. Mind you, I never signed anything or was given any paperwork or notification stating that I would be extending my commitment over an upgrade that I had to pay shipping for nor was I ever informed that my first HD box would involve a 2 year commitment (no where on paperwork, etc—I READ!). Back to the free cancellation: Depending on which department I talked to, my cancellation was free or was greater than $250. I had one representative swear up and down that I was done with my commitment to DTV and that he’d transfer me to the cancellation department who ended up telling me it would be $300 to cancel and that the previous guy made a mistake. So what did I do, I called once a day until I finally got someone that would disconnect me for free. Apparently these people are trained to eff you into paying these exorbitant fees and not be truthful. They CAN terminate you for free, they just don’t want to! I called my local cable company (Cablevision) who have no commitment requirements, no HD access fees, and no receiver fees and only charge $20 for installation. They said they’d pay $200 of my cancellation costs and give me a promotional rate for the first 6 months of my service ($15 discount) for leaving a company they said “have the highest fees in the industry”. I honestly loved my DTV service but it certainly wasn’t worth all this trouble. Tip for all: Suspend your account for a year or more, when cancelling sometimes they don’t notice that your account is/has been suspended and give you credit for these months towards your commitment.

June 30, 2009 at 6:48 pm
(186) Roben says:

Why just Direct? I had a receipt from Dish Network and they reached right into my checking account for $300 for my equipment.

July 3, 2009 at 10:19 pm
(187) skocky says:

I went through costco for my direct tv. I thought I was safe in doing this unfortunately…. At Costco I was supposed to get a 50 rebate and my service was supposed to be 41 / month. When I first setup the service I talked to a “Anderson” – when I asked him to let me know what I needed to do to get my rebate he said and I quote “you dont need to do anything , it will come in two weeks or so”. After the second month when I had not gotten my rebate and my charges per month were 63$ I called direct and was told that I was too late and I should have sent in my rebate form. When i stated that I was told by their rep that I did not need to they said and I quote “well I am sorry sir but you are too late”. I had the name and the time I called and they didnt bother to check out my story. I pay with my amex and put in a dispute hoping that they would answer. They did not. They merely charged me on the next bill and charged me a late fee. At this point they just canceled my service and I am anticipating a big “get out of my contract bill” coming up. Their customer service is non-cooperative and they basically mislead customers. I dont care what it costs me to get out of the contract at this point I am going to pay it – as long as it is in writing. I tried to deal up front with this company unfortunately I believe that they instruct their personnel to mislead customers and there is nothing you can do about it. They can absolutely ruin your credit even if you are right. I am looking to join the class action suit if I can. Big corporations should not be allowed to abuse customers the way in which this company has.

July 9, 2009 at 11:51 am
(188) Foster in florida says:

Bank of America has a credit card
system you can use to beat these jerks.
I get a (NEW) credit card number every time I make a payment. Great for on-line purchases.. With this temporary number, you set the limit on the card to the exact price of the bill, and expiration date. If they try to scam you out of more money, the temp. card will refuse payment.
Works great and drives them nuts.
I had the system two weeks, and tried to cancel..Before I got off the phone, they had tried to charge my (NEW) card $350.00. Within an hour, I was getting calls from them saying “I needed to provide them with a valid CC #. So sorry– they didn’t have any idea the card had a time/money/limit when I signed up. I am keeping the service for another month just to jerk them off. I complied with the request for a (NEW) cc# and they now
have it on file. They will try again to overcharge my account to no avail.. So sorry A-holes..

July 10, 2009 at 12:53 am
(189) Elton in LA says:

I had had DirecTV for 18 years until today, when I called them to cancel, and was informed that I would be charged a $264 “cancellation fee”. I had DishTV installed today, and will only pay $39 per month, whereas DirecTV was charging me $64 for the SAME SERVICE.

They told me that since they upgraded me to a new receiver to correct a software problem with my old receiver, that I was in violation of my contract. The problem with all this is that Nov of last year, the schedule system on my receiver stopped working. After 4 weeks of their tech support not being able to correct what they called a “software problem”, they offered to replace the box with newer technology, and it worked. Trouble is that NO ONE told me that I was entering a new contract when they fixed THEIR SOFTWARE PROBLEM.

I am pissed, and after hearing some of the other complaints, I called my bank, and they are putting a “stop payment” on anything from DirecTV at no charge.

My credit card companies are also issuing a “lost card” on my cc accounts, and re-issuing new credit cards. But I am sure that I will hear from their collectors.

We need to get another class action suit on these misleading deceptive practices of $$DirecTV$$.

July 12, 2009 at 11:17 pm
(190) Betty says:

I was mislead into signing a contract I wasn’t told about. Letter when I called to cancel the service I was told that I will be charged an early cancellation fee of $470 which I was never told about before.

July 15, 2009 at 3:35 pm
(191) Doug says:

They can be BEATEN

Never give them a SS#
always use a prepaid visa
and buy a trac phone (they use your phone number as your account verification)
Once you make ANY payment
you make the contract valid!!!!

Only do business on YOUR terms!

they are trying to get 428.00 from me
and threaten late fees…..
anyone know of a REAL class action case?
optimystk@yahoo.com

July 17, 2009 at 7:02 pm
(192) STB says:

What a lesson we had to learn here folks! I too had money drafted out of my checking acct for 482.89 a few days ago. I had to file a case dispute for that UNAUTHORIZE TRANSACTION. My bank was quick in refunding my acct. plus the NSF charges…thank you!! But ohh what a nightmare that was. I had no inkling that this was going on with so many people. USE ANOTHER TYPE OF CC. USE A PREPAID CC. UHH…JUST NOT WITH DTV.
What goes aroun….comes aroun…

July 17, 2009 at 7:06 pm
(193) Barbara says:

Well, it is almost one year since the start of this blog…and things have not changed.
I recently moved 1700 miles and the biggest stress has been DIRECT TV!
Moving to a small community in NM I knew things would be different, but this is a large national company and has NO customer service.
Since Monday I have called at least 8 times and each time get different answers…the one thing that is consistant…. :”it will cost more”.
During my last “battle” when I told the supposed supervisor that I wanted to cancel the service, Of course I was told I would have to pay a huge fee. HMMMM….thought a contract was an agreement between two… and that BOTH had to uphold their part. Guess this point of law does not apply to Direct TV.
Perhaps their name is should not be Direct TV, but direct screw the subscriber.

July 21, 2009 at 4:47 pm
(194) Cathy says:

Wow! I thought I was the only one. I had DirecTV for many years while living in a rental house. My husband and I moved to our new home a year and a half ago. We were told we could take our equipment with us and they would set up everything. The service man came out and told us we could not have DirecTV anymore because there was no reception. I was informed that I would need to pay them to take back the equipment and pay the termination fee. I forget the amount. I called numerous times to explain my situation. After many calls, I was told to either pay or chop down my forest. I paid because I did not want bad credit history. How can I get my money back?

July 22, 2009 at 3:37 pm
(195) shane says:

I called direct tv to cancel my contract and was told it doesnt end for another 6 months because i upgraded to a dvr and it renes the 2 yr contract if you upgrade. I never agreed to this and as never told this when ordering the dvr box. So i as then told I agreed when i signed the workorder when it was installed because on the back of the work order you sign it says you agree to the contract terms.
I then called back later to speak to someone again because i am livid about this. I asked the customer service person to show me where in the agreement it says that if you upgrade to dvr or hd you agree to 2 more years of service. Funniest thing happened. An employee of direct tv couldnt even find this statement anywhere in the customer agreement. So his explanation was the person you ordered this with should have told you. And basically even if they didnt im bound to hold up the contract. I say ok but it doesnt say anywhere in there that upgrading means you agree to 2 more years service so how does that work. he sat on the other end of the line for 20-30 seconds speechless and said sir I understand how this must be frustrating for you but thats the agreement if you add a box. I was all like ok well even if they did say that on the phone its not legally binding. he offered me no further assistance. I live in the state of NC and my wife and I will be contacting a lawyer tommorow about this. we will be trying to file a lawsuit as this is basicly lying and stealing with no accountability, and if you just cancel and dont pay they will take it from your bank account or credit card that you use to sign up. If they dont get you that way they will screw your credit by sending you to collections. somebody really needs to do something about this with times the way they are now 90$ a month can go a long way. So hopefully in 24-48 hours Ill here something from our lawyer letting us know what are rights are and how to procede. Please let me know if you already have the answer to this.

July 26, 2009 at 6:25 pm
(196) Danny Johnson says:

Back in the mid 90′s when I purchased a dish network package we were told that it would only be 100 dollars and when I finished paying for the box it was 1800 dollars and when it stopped working I was told that it would not receive the software upgrade and I would have to buy another box at my cost of course and Echo Star or Dish never made ammends for this. We are now with Direct TV

July 28, 2009 at 8:34 pm
(197) Sherri says:

I got the internet/tv/phone bundle with ATT. Huge mistake. First of all, I could never get the Internet and phone to work because ATT didn’t check to make sure everthing was working beofre they left, without even notifiying me that they had been here. which i could nver find out because I could not get the service technicians to come out. Second of all, told me it was my issue if the line problem was inside. I have since gotten cox cable service. Guy came in fixed a couple of wires (inside) and that was the end of that. I now have internet and phone service. I thought the DirectTV was okay. Installation was fine, guy was polite. then, I tried to cancel it so I could go ahead and get cox cable service along with the phone and internet. Of course, I was told, I have two year contract. this was NEVER disclosed to me! Not my by att when I order, not by the technician when installed. I suppose it is on the contract, have to look, but still someone should have disclosed that information. i have no intention of staying in the city for over a year, I would never have done that. i feel so duped! How dishonest. I would like to join a class action law suit. Does anyone know if there is one and how to sign up?

August 2, 2009 at 11:16 pm
(198) Brannon says:

I to am faceing the same programs. I have payed for to service calls a 100$ dvr which somehow locked me into a 2 yr contract! I recieve searching of signal daily and am expected to pay 200$ for the reminder of my contract (ends feb 2010). I am so digusted and want in this lawsuit.

August 5, 2009 at 2:40 am
(199) Nicole says:

I just got a “direct” hit from Direct TV. The company withdrew over $1000 (early termination and equipment) bucks from my account without my authorization. It has caused me $600 in overdrafts. I had come in for a business trip and when I used my debit card, it was declined; luckily I had my back up card. I just looked at my account and discovered the charge. I recently moved from one state to another and wasn’t sure if my new place allowed their services. I canceled my services in June being that I was moving in July. I contacted a rep on my billing date in July and acquired about termination “just in case”. She told me that I could stay with them and continue to stay current or I would have to pay a termination fee of $500 plus. I couldn’t understand where was a contract coming from, because when I called to upgrade, that was the first thing I asked, would I be in another contract with you all. The fast talking rep said no because I didn’t purchase my receiver with them and he was trying to keep me as a customer because I had informed him that another company had offered me a better deal.
After seeing my bare account, I called immediately and the nicesty (nice/nasty) rep Amanda explained my service contract and I was like- what service contract? She said it came with your bill. I told her I don’t sign my bill. She also explained to me that if I were to reactivate with them that the money would be refunded. I said sweetie why would I give you my freaking money and you have this type of customer service. Oh the plot thickens, she then tells me that I have to return my equipment, I was like cool, but I only have one receiver from the company, the other one (HD DVR) was purchased at Circuit City and it belongs to me. She later “shared” with me that the receiver I had purchased was not mine, but it was a lease, which I basically paid upfront for. I just wasn’t hearing this BS! Well she later put her supervisor on the phone after a long sigh, and Heather comes on saying the exact thing. I told them I did not want to hear that because the whole payment by any means is BOGUS and they know it. I am now in the red with my bank due to their guerrilla tactics. I see that I am not alone with this issue. I don’t know why I felt compelled to “Google” this issue, but it has paid off, I’m not alone.
I am going to attempt to get my bank to put the money back because it wasn’t authorized by me. I pray this works. But anyone knows of a real class action lawsuit, I’m in. z_5styb lue@hotmail.com

August 6, 2009 at 9:50 pm
(200) Rahul says:

DIRECTV IS OUTRAGEOUSLY UNETHICAL
I had my service installed 10 days ago. I just received my first bill in the mail today. The bills states more charges than what was told when I signed up for the services over the phone. I was being told that my monthly bill will be $44.99 (after a 10+5 = $15 discount on $59.99). I was NOT told that there will be a HD access fee and Receiver fee, so my total montly bill is still 59.99. There was no-way for me to know this before 3 days ago(when I saw the first bill). Also, I believe my dish was not correcly installed because it always gave me the blue header message “Searching for signal on Satellite In 1…” for many of the HD channels. In essence, I did not recieve any reliable services since installation and I wanted to cancel Directv services. But now they are charging me $480 for early termination fee.
I AM IN FOR A LAWSUIT AGAINST DIRECTV rahuljainATgatechDOTedu

August 13, 2009 at 8:46 am
(201) Kevin says:

This is a funny story. I made the down payment for my dad to get their service, he let his service go and they charged $398.42 to my card. I don’t have their service and now I never will. It has since been over two weeks since they stole my money and I have a lawyer in the process of trying to get it back. He informed me that companies like DirecTv make over 100 million dollars a year off of stuff like this. If I made 100 million dollars in a year, I wouldn’t try to rip someone off for $400.00 bucks. If anyone knows of a class action lawsuit or has any other information of how I can get my money back, leave me some info here. I have talked to multiple employees and even sent emails to the president himself and I am not even getting a response, go figure.

How do we, as Americans, let companies get so corrupt? No wonder we are in a recession! I didn’t even sign a contract with them! It’s insane!

August 15, 2009 at 12:25 am
(202) Necole says:

Same thing happed to me. Charge $526.00 after I cancelled. Also charged for a HD box without getting a chance to return it. The worse part is that my bank said that they tried to charge my account 4 different amount until they finally got one to go through. My email address is necole_gibson@hotmail.com. Please let me know of any class action cases.

August 15, 2009 at 4:45 pm
(203) Susan Carter says:

Direct TV, Deceiving, Conniving and Dishonest. This satellite company charged a cancellation fee per month for 2 yrs contract without my knowledge. I have always been a cable person where this has never been an issue. I rent…so renters beware! When you sign up, which I did verbally by phone never was it mentioned that you go on contract for 2 yrs or is there a termination fee. I happened to move to a place where cable was included in rent. They had no flexability for this situation. Talking to customer service is like talking to a robot. They say the same thing over and over with never listening to your logic. They went into my bank account and took almost $400.00 without my consent. They were very rude and frustrating on the phone. They made no exception. I have since been able to get my bank to have them put back the money but now they have put me into collections. Direct TV uses deceptive business practices by telling you that when you sign for the equipment the contract is on the back. I challenged that and said to fax me, the said contract, that shows my signiture and of course they couldn’t come up with it. There was never any mention of cancellation fee or contract at the beginning of sale or even at installation. This proves they do not communicate their business practices honorable. Each of us know how important service is in business. One of my favorite quotes helps put it all in perspective:
“There is only one boss in the company: the customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else.” -Sam Walton, founder Wal-Mart. He is right on the money with his assessment, and I want Direct TV’s president to know without us they will have no reason to be in business. It is just a matter of time before they will lose! Pls someone let us know of a lawsuite here in Sarasota, Fl so that we may help all of those that have been taken by this snaky company. That is a quote from my BANK! P.S the number 1800 666 4388 which a person recommended to complain is no longer in service. Thank-you Susan Carter of Sarasota, FL

August 17, 2009 at 11:34 pm
(204) Andrew D. says:

The same story.
Ripped off by these crooks!
After more than 3 years with them they had the nerve to charge me an early termination fee and take it from my account without me knowing it.
If there is a class action lawsuit I want to join it!

August 18, 2009 at 2:15 pm
(205) Karen says:

I am no longer with DTV. I had added ADSL and put filters on my phone line. I didn’t mind that it dialed 5 times a month to update itself. But when it started dialing 20 times a day (that’s 7 cents a minute to me for about 3 months) I called for some help with the matter. They kept telling me to try this, try that. I was begging for someone to come and tell me what was wrong with it and they flat refused to send someone. I also refused to pay until they solved this matter. They cut my service 4 days before I could get Dish put in. I HAD to pay that. Then I called to cancel my service and the idiot told me that they did not need to send someone out to help me. (I had insurance, it would not cost me a thing). They also told me that I “refused” a new receiver. Well, that was when I called to cancel my service. Also there was a balance of $50 left on my bill. Well, they just reached there little fingers into my checking account and got what they wanted. I wanted to dispute this amount since they did NOT help me. I wrote a letter stating what I wanted and was told that someone would get in touch with me. I waited and waited. Finally, I called and got the number for someone higher up in the company. They were not very nice. No one had called me because they took what they wanted out of my checking account. I was furious! I don’t have money to hire a lawyer, but I would if I could and get at least the last 6 months of what I paid those idiots. I hope they go out of business!!!

August 20, 2009 at 1:08 pm
(206) jorge salinas says:

Recently in the beginning of August 2009, I had gone to BestBuy to get another direct tv box for an extra tv set that i have. I was told that i was paying for a lease box. It was fine with me except that they never told me that with the new box I was agreeing to a new contract with DTV for two more years and when I called them they told me that if I wanted to cancel their service it will cost me $480 dollars for cancelation fees. I will like to join a class lawsuit against DTV. I think that it’s time to stop this abuse from big companies and thier bigshot lawyers that manipulated the laws against us the consumers.

DISGUSTED!!!

August 22, 2009 at 11:41 pm
(207) jim lockwood says:

i too have been scammed. i still have directv because i was told but only when i called to cancel. in addition i had one defective reciever and was told (even though i pay 5.99 a month for their protection plan) i would have to sign a new 2 year agreement in order to get a replacement reciever. i can get that deal without the 5.99 a month protection plan. i have been a customer fo over 10 years and about 7 years before that. i now have cable and am just waiting for contract to expire. i too want to be included in lawsuit.

August 26, 2009 at 7:33 pm
(208) Ash says:

I have never encountered a more deceptive business than DirectTV. After refusing all their offer packages and making sure I was not in any kind of contract … when the time came to cancel … I am faced with a $450 cancellation fee because apparently I am in a 2 year contract which I am not aware of. The rep said “when you activate your receiver you are automatically entered into a 2 year contract” …. what a joke. They should have a class action lawsuit on their ass to make themm change their business practices.

August 27, 2009 at 2:35 am
(209) eazyeh says:

I cannot believe direct tv has been able to do this to so many people and continue to run a business. Who are they paying off? I have just started having problems with them. Customer service is a waste of time so I just sent an email to the CEO and after 24 hours I am going to call the Corporate Offices, if that does not work I am going to file a complaint with the Attorney General..below is my interaction with them so far:
Dear Mr. Hunter or whom it may concern,

I am writing to make you aware of what I consider a serious issue with your company. I cannot believe that a company already involved in a class
action lawsuit, having been fined by several states and has payed out millions for wrongdoing would continue with such unscrupulous practices as those I have been reading about on the internet the past few days. I have fallen victim to these practices but unlike countless others I refuse to be a victim. I have attached correspondence which I have been having with you useless customer service department and I will no longer deal with them as I know its a waste of time. I am writing to you in hopes of getting this matter solved equitably before I file a complaint with my states Attorney General. I suggest you consult your legal department ( or better yet replace them) because your customer agreement does not mention the issues that I and countless othes have experienced. Your quick response to this matter would be greatly appreciated. I will wait 24 hours before initiating my next step.

Thank you,
Eric Hodge
770-713-5048

Hello,

This is exactly the type of response I expected. You do not take great care to let people know about your terms and fees and You obviously dont understand my concern as you have not addressed it. As I stated earlier, I did not upgrade my service, I had HD service from the start and had it for more than 2 years. I had one HD receiver and one regular receiver. I simply replaced the regular receiver for an HD receiver which does not constitute a change in service. Furthermore, when I spoke to the customer service person and ordered the receiver I was not made aware of my contract being renewed or extended otherwise I never would have agreed to it. I printed a copy of your agreement and no where does it state this and I never signed anything that states “any change whatsoever would result in a renewed contract” I am well aware of the early termination fee and I honored my 24 month agreement. We can debate this forever if you like but be aware that I have filed complaints with the Better Business Bureau and The Governor’s Office of consumer affairs and I will take it to the Supreme Court if I have to. I will NOT be one of the countless victims who have fallen prey to this. Also be warned that if you try to access and take any monies from my bank account you will be sued! The only assistance you people can give me is to remove this bogus charge and in the future tell people what they are getting into, but rest assured I will NEVER deal with Direttv again and I will insure that anyone I know and talk to does the same. ALSO UNDER NO CIRCUMSTANCES WILL I PAY THIS FEE

—– Original Message —–
From: “DIRECTV Customer Service”
To: ehodge2@comcast.net
Sent: Wednesday, August 26, 2009 5:02:15 PM GMT -05:00 US/Canada Eastern
Subject: unfair and unethical charge[Reference#090825-008458] [Reference #: 090826-004679]

Subject
—————————————————————
unfair and unethical charge[Reference#090825-008458]

Discussion Thread
—————————————————————
Response (Rosario S. – 100199781) – 08/26/2009 02:02 PM
Dear Mr. Hodge,

Thanks for writing.

I understand your early cancellation fee concern. I’d like to let you know that we take great care to ensure that the terms and conditions of our service, including programming agreements and early cancellation fees, are disclosed to each customer.

Details about programming agreements and early cancellation fees are included in our advertising and point-of-sale materials. This information is also included in the confirmation letters sent by DIRECTV after you place an order for equipment and in the DIRECTV Equipment Lease Addendum, which is signed at the time of installation.

Because DIRECTV significantly discounts the price of equipment and installation, so we ask you to agree to a programming commitment of 24 months effective when you accept and activate service. If you cancel your service or do not maintain the minimum programming requirements we may charge an early cancellation fee.

For more information on programming agreements please visit our web site at directv.com/agreements.

I have forwarded your email for special handling. A specialist will respond as soon as an agent is available (likely within 24 hours). For immediate assistance, please call us at 1-800-531-5000.

Thanks again for writing.

Sincerely,

Rosario S
Employee ID 100199781
DIRECTV Customer Service

Customer (Entered by Rosario S. – 100199781) – 08/26/2009 02:02 PM
I would like to be made to understand why I am being charged an early termination fee simply because I exchanged a regular receiver for an HD one. This is not a service change or upgrade because I already had HD service. When I had this done I was not made aware of the fact that this would renew my agreement for another 2 years. Had I been made aware of that I would never have agreed to it. I have been reading horror stories of this being done to thousands of people and I am aware of the class action suit against directv and the agreement that was entered into with 22 states a few years ago. I have contacted the Attorneys handling the lawsuit and I plan to contact the Attorney General in the state of Georgia as it is obvious that you are not honouring said agreement. Obviously you people
like paying millions of dollars in fines but I dont like to be ripped off and made to pay for something I knew nothing about. I do expect this to be handled fairly and swiftly.

[---001:002186:20525---]

August 27, 2009 at 4:12 pm
(210) Holly says:

I just got off with the “Office of the President” at Direct TV and spoke with Shawn regarding a discontinuation fee. Long story short, we ordered HD, and were told verbally by the representative that if we moved (our home was currently for sale) it would negate our contract. We were assured we could move without needing to continue with Direct TV. Shawn, who says “I am speaking for the president (Larry Hunter” told me “Direct TV WILL NOT STAND BEHIND ANY VERBAL AGREEMENT BETWEEN A CUSTOMER AND A REPRESENTATIVE”. What? Are you kidding me? So, a representative who works on commission can say whatever they want, and the company will not stand behind it? Im off to the next step, as I will NOT PAY DIRECT TV the $387.00 cancellation fee. I am very interested in a class action lawsuit!!!!
snikysnake@gmail.com

August 29, 2009 at 12:32 pm
(211) Jerry Sagal says:

I had DirectTV as a “bundled” service through my local phone company, which was Qwest. When I called Qwest to add DTV, I was never told about any of the contract terms. Later, I purchased HD receiver and HD DVR on Ebay. When I installed them, Direct TV did not inform me that they were still “rented” boxes, OR that my contract was extended. After cancelling DTV, NOW, I am getting calls and letters from a collection agency saying I owe DTV a total of $1,147.73. What ever happened to the idea that a contract must be signed? I signed nothing. I am going to report them to our state Better Business Bureau. I WOULD LOVE TO BE PART OF A CLASS ACTION LAWSUIT!!!!

September 1, 2009 at 4:11 pm
(212) Philip says:

Don’t get me started! What a sleazy, schlocky, third-rate company! NEVER, NEVER, NEVER ever consider doing business with them. My TIVO broke, don’t worry we’ll send you a new one (my contract had already expired). Cancelled contract a few months later when I could get FIOS for 1/3 the price. A $300 early termination fee. Well, when we sent you the new unit you agreed to a two-year contract. BS! They never mentioned it and had no proof that they did. Tried to take the money out of my checking account (DON’T EVER GIVE THEM ANY CREDIT CARD OR CHECKING ACCOUNT INFORMATION. HAVE THEM BILL YOU MONTHLY). Bank of America asked them to respond to my request for a refund and they refused so BOA gave me my money back. DirecTV then sent me to collection. I have tried every federal and state agency to work on my behalf but DirecTV just stonewalls them. There are many class-action suits in the works. Call the attorneys representing the class and tell them that you want to be a part of the class.

September 6, 2009 at 7:11 am
(213) splatt says:

You could spend years involved in a class action suit that yields a small payoff. Or, if you really want to stick it to Direct TV, just do them what they do to thousands every day- steal from them.

One person signs up for an account. Then add four recievers @ $5 per month. Give the four other recievers to friends and split the bill 5 ways. It ends up being around $15 a piece for a decent hi-def package. And as long as nobody plugs in the phone line they will never know. My boss has been doing this for years.

I wouldn’t normally advocate such tactics. But what goes around comes around. Sometimes people/companies drag you down to thier level.

September 7, 2009 at 8:34 am
(214) Tim says:

Cost me $420 to terminate DIRECTV early.

September 13, 2009 at 1:00 am
(215) Austin Christy says:

I purchasaed an hd receiver, two standard receivers, and a three lmd dish from a company i found online selling direct tv. equiptment. I had to cancel my service do to an unexpected move and direct tv. billed me for equiptment that i bought in the amount of $450.00. this is on my credit and is total bs. I even contacted them to re-activate my service and they still want me to pay for the equiptment that i already purchased once.i want to rip someones head off from the frustration. i actually didnt mind the service

September 19, 2009 at 9:37 pm
(216) cindy says:

dont like them much,i get no service, the few tmes a year, yes in a year, and they ask for more money cause the stuff i use hardly ever dosnt work. it feels like a bad marriage. sorry i get 90% and you get 10% and the bill. and to fix it costs even mre a month. reminds me of the old cell phone days.when to break a contract took ten million dollars and an act of legal junk more junk

September 19, 2009 at 9:52 pm
(217) cindy says:

i just scrolled thru the other customers complaints i feel sadness, they paid , they got the same as i did im even more unhappy , i wrote my complaint without reading others. this does feel like ths cell one days and everybody gets a store credit to cell one for equipment etc that they dont want need and would like to …for the amount of say 9.00

September 21, 2009 at 1:27 pm
(218) Nickolas Zakharoff says:

After one year my HD DVR malfunctioned with the remote only working within two feet of it. DirectTV was going to send me another “leased” for unit for free, but wants me to sign (so to speak) another 24 month contract per the terms and conditions. I declined on principal and will cancel their service when my time is up. Such an arrogant company, not sure why they are allowed to operate like this, if they were a car manufacturer they would be out of business!

September 21, 2009 at 6:58 pm
(219) Michael P Murphy says:

I am being held hostage by DIRECT TV!
I too am being charged $300.00 to cancel my service with DIRECT TV.
will try to be brief and concise. I grant you permission to share this information with any concerned party

——————————————————————————–

In 1996 I purchased a receiver for Direct Tv service which cost me $1100.00-$1200.00 (In 1996 this was the process to receive Direct Tv service).

In January 2009 my wife added an additional receiver.

In September on the 21st day of 2009 I tried to discontinue Direct Tv service and was told that upon acceptance of new receiver I automatically committed myself to a two year contract.

The rates had went up so high that it no longer was affordable for our family.

To discontinue service was going to cost me $12.00 a month for two years ($288.00).

I signed nothing so how can I have a commitment to Direct Tv?

There is a class action suit in California by the cunsumerwatchdog.org. I have also seen that the Federal Government is foolowing their footsteps.
Think about our economy and the corporations that have ripped off America.
Now think about Direct Tv and it’s early cancellation fee and how much they have made off people stating they had a contractual agreement even though nothing has been agreed to in an manner that the customer is aware of.
What a dirty low down way to treat your custumers-do you think they would ever give direct tv another chance or have any imput to those thinking about the service-Can’t believe this hasn’t been an issue that Direct tv has not dealt with other than sitting back laughing at the money they have acrued since this secret policy came in effect

September 23, 2009 at 4:48 pm
(220) RON says:

DIRECTV IS SCAMMING PEOPLE LEFT AND RIGHT I JUST HAD A PROBLEM WITH MY NFL SUNDAY TICKET I CALLED DIRECTV TO CANCEL IT THEY TOLD ME SINCE THE SEASON HAD ALREADY STARTED FOR FOOTBALL I CAN`T CANCEL THEY STRONG ARM YOU INTO PAYING IT AND IF YOU TRY TO CANCEL YOUR SERVICE THEY HIT YOU WITH EARLY CANCELLATION FEE`S I DON`T EVEN THINK THAT’S LEGAL

September 24, 2009 at 3:47 pm
(221) Jennifer says:

I had this happen to me today. I asked to speak to a supervisor after the first customer service lady could not take off the charges. The man I spoke to today said the same thing to me as you, “once the season start’s they cannot cancel the charges. He went on to say they sent information within my billing statement indicating I would be automatically renewed if I did not call to cancel, which I didn’t because I didn’t know this. They are under handed and corrupt. I asked to speak to someone else and he said there was no one else that I could speak to about the charges, and said he could give me the address to the president of the company. So I asked for his information and he proceeded to give me a PO Box number; No phone number or physical address. I told him yeah right I’m sure the President of Direct TV would get my letter of complaint so I asked for the legal department, which he gave me another P O Box address, again no phone or physical address (he said there was not one). He said that he could request that they contact me, which I said yes, so we will see if that happens in the 7 to 9 business days like he said. I also requested that a copy of MY Contact (not some generic contract) be mailed to my home along with the contract for Direct TV that shows I cannot cancel my service with them until May 2010, because of an upgrade in 2008 that put me within a new 2 year contract. I WANT TO BE A PART OF A CLASS ACTION LAW SUIT. ANYONE THAT HAS INFORMATION OR CAN HELP ME PLEASE CONTACT ME.
I also found out that many people did not get there NFL ticket service last week 09-20-09, and that Direct TV knows this but still refuses to refund any money back to the customer…. I will change from Direct TV as soon as my contract is up if not sooner.

September 25, 2009 at 8:30 pm
(222) Donalda says:

We signed up for DirectTV in July when their sales rep promised us that if DirectTV did not fit our needs we could cancel in the first 30 days without penalty. We had DirectTV installed and 10 days later called to have it disconnected. Stations were repetitious, TVs without a box didn’t even have local channels. All in all a bad deal for us.

We were charged to our credit card $478 early termination fee. I disputed the charge to the credit card, but they are now billing us the $478. Tryign to talk to them is like talking to a brick wall. I have filed a complaint with the BBB and will be filing one with the FTC andf Attorney Generals office. I also intend to contact the lawfirm that is handling the Calif. class Action lawsuit. The attorney’s are Harvey Rosenfield and Pamela Pressley (ConsumerWatchdog.org). However, I’m afraid our only recourse to not ruin our credit rating will be to pay it and then take DirectTV to small claims court.

September 28, 2009 at 1:33 pm
(223) Jordan says:

I recently purchased DirecTv. I bought HD DVR service and 5 mo of promotional NFL Sunday Ticket for free. For 4 weeks I had every game in HD. On Sept. 27th, none of my games were in HD. I called customer service and they told me that I didn’t have the “Superfan” package. I had no idea what this package was so while I was on the phone I had my account open online, my first and only bill, my contract, and every paper associated with my purchase. Nowhere does it say anything about the “Superfan” package. I signed a contract for HD service, and pay the monthly HD fees, and bought the NFL Sunday Ticket package for 5 months and now I don’t have them in HD. They are trying to con me into buying another $100 package for HD service. I have already paid for the extra bandwidth for the HD service. This is the definition of double billing and is illegal.

The DirecTv rep told me that the reason I had it in HD was because it was a “free trial” package. On top of that, nowhere in my contract nor in the advertisement (including fine print) does it say anything about having a “Superfan” trial. I looked through every piece of paper that I signed, my bill, my contract, even on their site online and nowhere does it say anything about a “trial”. I paid for 5 months HD service and NFL Sunday Ticket and it was taken away. This is the definition of theft and is illegal.

Conclusion: False advertisements with lack of regulations con customers in. Breach of contract for canceling a service I already pay for. Double billing for getting me to pay for HD service that I already pay for and a package I already pay for.

Anyone know of a class action suit regarding the NFL Sunday Ticket Scam?

September 28, 2009 at 10:13 pm
(224) Wolf says:

Beware of DirecTV. They have the worst business practices possible. I just found out that I got screwed by DirecTV as well. Earlier this year I signed up for their service after comparing their promotional offers with Dish Network’s. Dish Network stated required a one-year contract, so I was pleasantly surprised that the DirecTV customer service representative told me no contract was required and I could cancel anytime. Today I wanted to cancel – and learned that I was on a 24-month contract and would have to pay $380 early termination fee. They said I signed up for it on the day of installtion. I checked my records and in the fine print of a “directv equipment lease addendum” that the installation guy had me sign, was in fact mention of a 24-month contract. Screw DirecTV!

September 30, 2009 at 9:26 pm
(225) Stephen says:

You all are idiots, and you can’t apparently read. I LOLED hard at the guy who posted links to their website, saying no where does it say anything about activating a dvr is a two year agreement, and right there, it says advanced equipment (i.e. anything that isn’t standard) is a two year agreement. LOL, bunch of rednecks who can’t read!

October 5, 2009 at 6:26 pm
(226) Mary L. says:

Add my mom’s name to this list of people screwed by this wicked, deceitful company! My mom doesn’t even have a computer, nor know how to use one by the way, so she never saw any of their lovely “rules” they have online. She only had what the lying representatives on the phone told her. Here is a letter I typed up for her today to send in with her first bill, on which she marked “cancel.” My mom does not have any credit, and doesn’t care about her credit report, as she always pays cash for everything she buys, even cars. So we are at this point just not going to pay and let them try to get it from her. This letter explains most of her experience, but does leave out many of the rude customer service experiences.

To whom it may concern,

I have already called and talked to several people and asked them to cancel my service and send me the box or boxes to return your equipment in. I am now asking again in writing. Please send the boxes and let me know exactly what to put in them.

I will not be paying anything, as this whole business was illegal and done deceptively. When I first received the offer in the mail, I called and asked one of your representatives what I would have to do to sign up. She told me I would need a credit card and an email address. When I told her I did not have a credit card or a computer, she said that was fine, and that I could borrow the card of a friend or relative. She said that I only needed it for a 21.00 charge for them to come and hook me up, and then I could repay my relative. I SPECIFICALLY asked her if they would keep my relative’s card on file, and she very plainly told me that NO, they would only charge that first fee, and then take it out of the system. When my relative looked at her cc account, she found that there was a charge for 220.95 on it! When I called the first time to find out what that was for, a man told me that it wasn’t really a charge, but was there just in case I wanted to order up to that amount in extra movies and such. This, as I have since discovered, was a flat out lie! I am still not sure what that charge was for, but it said something about my credit.

Anyway, I did not authorize this charge, and neither did my relative, whose name is nowhere on this account. After talking to several more people, I find out I am supposedly in a lease for 2 years, whereas the offer I got in the mail said nothing about this, but only 12 months. After all this, my relative decided to look online and check out what people may have been saying about this company, and all we could find was negatives and about over billing and deception on the part of directv.

Thus, I called and told your cancellation department to send me the boxes for the equipment and to cancel. I was at that point told that I was in a lease that I could not get out of without paying some ridiculous amount. I have not signed ANYTHING, and was never told any of this, nor was I sent anything in writing until AFTER your service man had hooked me up. Your service man did not give me any papers, nor did I sign anything for him.

I was told that my relative’s credit card would be charged, which is entirely illegal, as her name is nowhere on this account. I will not be paying, and, as I said at the beginning of this letter, I want the box or boxes to send your equipment back in. I have already unhooked it, and signed up with my local cable company, where I can trust that there will be no deception and customer service isn’t rude and ignorant (meant in the literal sense of the word).

I will be expecting the boxes and instructions for returning your equipment.

October 6, 2009 at 11:06 am
(227) Kandace says:

I too was ripped off by Directv. I cancelled my services and then 4 months later they debited $114 out of my checking account and said that it was my last bill. So I had my bank do an investigation on the debit and it turns out that Directv did not have permission to take the money out of my account, so they had to pay that money back to my bank. Then a month later I get a letter from a collections company for that same $114.00 from Directv. They are liars and I want to join the class action law suit. Please contact me at: kandacemwright@yahoo.com. Thank you all!

October 10, 2009 at 9:53 am
(228) DIRECTV IS HORRIBLE says:

They continue to charge my credit card without my persmission months after I have cancelled my account! Directv will charge your credit card for fees (i.e. the cancellation fees) even if you don’t owe them – which is my case!

October 20, 2009 at 2:24 pm
(229) Michelle says:

DitecTv is the worst switch I ever did. I regret every minute of it. They are liars and scammers. I am very upset with them. I didnt book with DirecTv, I received an offer through Verizon, some bunble deal. Thought it was a great deal. So they have Verizon doing their dirty work for them and bokking new customers. Verizon lied to me and said that I had 72 hours if I didnt like either service, that I can cancel it no worries. I booked it 3 weeks in advance to make sure I had a window time in the morning. They said since they mailed some conformation letter that I have to pay $433.01 for early cancellation fee. I never received such a letter and that makes me angry. I filed a complaint with BBB too. I was disgusted. They just sent an automatic email saying that the charge is valid. I will never recommend them to anyone. its a huge mistake. Here is a copy of my complaint that that I mailed them, which they didnt even read: To whom it may concern,

I, Michelle, am disputing this cancellation fee of $433.01. This is my second letter. You will see why at the end of this letter. Here are my reasons, which there are many. On August 24, 2009, my husband and I decided that the great deal that Verizon was offering sounded good. We both agreed to give Verizon and Direct TV a try considering the awesome deal that was being offered. So we called on August 24 and booked a date for both Verizon and Direct TV to come on September 18th, 2009 to install our phone, internet and TV. We were given two window times. One was for 8:00AM to 12:00PM and the other was 12:00PM to 4:00PM. My husband said do the 8:00Am to 12:00PM time so he could still go to work after the installation. We booked this in advance like that so we could have that morning slot.
September 18th comes and my husband was home waiting. He figured he would take the morning off from work and go in later. But instead he lost a full days pay because of Direct TV and Verizon. Direct TV calls and tells him that the tech is at another job and that he will be there at 2:00PM. My husband was fine with that, he even thought it was nice of them to call and let him know (later, we find out from the tech that he was late because he was in a meeting all day). The tech arrives around 4:00PM-4:30PM. He installed the satellite dish, 1 box, and 1 DVR box. He was finally finished with the entire job at 7:30PM. I signed the paperwork and the tech proceeded to show us how to work the DVR box. My husband asked him where was the HD channels. He tells us that we don’t have an HD box or HD satellite dish. We said “well, the offer that we got includes HD”. He said all we have to do is call Direct TV and they will take care of it. I enclosed a copy of the offer that includes HD. Come to find out, when we called Direct TV, they tell us we have to pay $100 for a HD box!!!!! That’s where the complaints start. That is just the first complaint. I was told by Verizon (who offered this deal) that if I am not completely satisfied, I had 72 business hours to cancel with NO CANCELLATION FEE what-so-ever. I wasn’t completely satisfied. Not only was Direct TV a problem, but Verizon was as well. They said my internet would be working in 24 hours. It didn’t, so I called them too (which I cancelled without a fee). I also had a humming noise on my land line and a voicemail was hooked up that I couldn’t even check. Nobody told me how to use the voicemail. I didn’t have a password or anything. So you could imagine my surprise when I call on Saturday (Sept 19) morning and they tell me there’s nothing they can do for until Tuesday about the voicemail or the noise on my land line. Also, the reason I had no internet is because it wasn’t set up until October 1st!!! Nobody told me that I would have to wait 2 weeks for internet. The point to all this is that this is a package deal. I am NOT happy that I was treated like I don’t exist. I was a new customer and was treated like I did something wrong. Verizon was very nice but not Direct TV.
On Monday, September 21, 2009, my husband called Verizon to nicely ask for the HD boxes (like the offer states). He figured that he better just wait to call on Monday since nobody can do anything for us because of the weekend. He called the number we got the offer through and it was Verizon. Verizon would call Direct TV, put him on the phone with Direct TV and then transfer to a different department. This happened twice and twice, he was disconnected. Meanwhile, my husband was at work. So after the second time of being disconnected, he decided to call when he got home from work. So at 6:00PM (when he got home), he called again. They fed him the same line about paying $100 for HD box. He said forget it, cancel the service. ALL of it.. Take your equipment back and call it a day. He refused over the phone to pay the $460 cancellation fee. We had this service for two days (its not our fault we couldn’t get any help from anyone over the weekend). There is no way, after what we have been through, that we are paying this ridiculous fee. Why should we pay for something we didn’t get at all!!!!! We didn’t get the HD boxes, our phone line wasn’t working good, no internet, and you wanted to charge us more money for an HD box!!!! We would have to be real morons to do that. I feel that I was scammed into something that wasn’t real. I am so un-happy and I will not recommend you to anyone. Not to mention that there’s holes in my roof and brand new siding for this satellite dish now.
I, myself, called Direct TV again later on that day to make sure we weren’t going to be charged for a cancellation fee for the stuff I never even had. The lady told me to mail this letter to dispute this charge or any charges that you are hitting us with.
I am still not done though. Oh yeah, there’s more. Tuesday, September 22, 2009. I get a box from Verizon. It is my internet modem. So I had to call Verizon again the next day and tell them I got this package. They simply told me that a return mailing label was shipped and all I have to do is return the package. No problem.
Wednesday, September 23, 2009, I receive another package sitting at my door from Direct TV. I didn’t open it and called right away. I called at 5:51PM and the guy didn’t even know what I was talking about. He said that it should have been the return package for us to send back the original boxes we got on Sept 18th. I told him, that there was something in the box, it wasn’t empty. He asked me to open it. Long and behold is the HD DVR box!!!!! We NEVER ordered it. We didn’t want to pay for it and had cancelled the service already. This guy on the phone said he didn’t even see an order for the HD box and was confused. I asked if I was getting charged for the box and he said no and all I have to do is return it to sender. I said ok. So I called FedEx to let them know that I do not want this item that they left at my door. They told me that I need to contact the shipper of the product so they can mail me a shipping label. So I called Direct TV yet once again at 7:00PM. The guy gave me a conformation # for a return kit to be mailed to my house for the HD box. The conformation number for that is 67673744. He said the other kit for my original boxes (the ones that were installed on Friday) was already ordered.
September 25, 2009, I returned the modem to Verizon via pre-paid UPS shipping and on September 26, 2009, the HD box, and the two original boxes that was installed on Spet.18th were shipped back via FedEx (pre-paid as well). Also, we I got home from work on September 26, 2009, in my mailbox was a letter from Verizon will my voicemail information, a whole week later. So, I wouldn’t be able to check my voicemail for a whole week. Today, October 3, 2009, I received the bill to pay the cancellation fee. You were pretty quick to send that bill though. I know that Verizon and Direct TV are two different companies. So being not happy with both of them shouldn’t be Direct TV’s problem but it is since a bright mind decided to combine false packages and make customer’s believe that we are getting something unbelievable, when in reality, it was nothing to brag about, it is Direct TV’s problem as well as Verizon. Since Verizon ISN’T charging any cancellation fee, you get this happy letter instead.
REASON FOR SECOND DISPUTE LETTER: Well, I am adding to this letter now. I just got done sending a dispute letter on October 5, 2009 through USPS, and I get home, there is a new bill with a different amount. So now, once again, I am making phone calls to both Direct TV and Verizon about a new charge of $57.43. I called at 5:24 PM and spoke to someone named Ella. She was no help what-so-ever, she didn’t explain this new charge and didn’t seem to care. She pretty much told me to call Verizon. So at 5:35PM, I called Verizon. The guy said that he didn’t see a bill yet and transferred me to the payment department, The lady asked my name and transferred me to an automated billing service to pay a bill over the phone!!!! That was no help, so I called Verizon back and asked what is going on? Mr. Sweet over there said that Verizon rejected the charges from Direct TV. They will mail a final bill within 10 days (which will be for the 2 days of service I had). They told me that I must call Direct TV, since its on Direct TV’s bill. So once again, after working a full day, I’m calling Direct TV about just another problem. So I get Joe on the phone at Direct TV (what a charmer). He was the rudest person. He treated me like I was a nothing and just had an attitude. I am very upset on how I have been treated as a new customer. Now I am getting treated even worse, I guess because I cancelled service, I don’t really know. This unhappy person hung up on me. All I wanted was an explanation and a refund of $57.43 for phone service. So I called back at 6:08PM and spoke to yet another guy, who couldn’t credit me the $57.43. I asked to speak to a supervisor. I get Karen on the phone. She didn’t help me either. I didn’t have the phone on for September 18th to October 17th!!!! Why would I pay a whole month? The phone has been shut off since September 21, 2009. That is fine, because I’ll just add that to my dispute amount. This package deal that you offer through Verizon is not a great plan. Many customers wouldn’t like the fact that they have to call two different places just to get customer service, its insane. These two companies are NOT on the same page. One (Verizon) makes promises that if I am unhappy in any way, I can cancel. The other (Direct TV) doesn’t explain things and the customer service is horrible. This is not my fault. Nobody knows what they are doing and the customers are feeling it. Its poor business. I don’t know who actually reads this letter, but please consider what I have been through and just leave me alone.

I have enclosed a copy of the lovely offer that was mailed to my husband stating all the things we will receive if we switched over. To be honest, all I received was a huge headache that lasted for days. If your decision is to decline my dispute, please be aware that I will take this further and submit it to court. This is not a way to treat a customer, especially a new one. I’m in the customer representative business and I know that I am right in this fight. I don’t know anyone that would have stayed with your service after that experience. Everyone I have spoken to said that they would have cancelled too and it’s a shame that Direct TV wants to charge a cancellation fee for 2 days of service. If I got what was promised, I wouldn’t have cancelled. Thank you for reading, I will be waiting on a response. I bet it won’t come as quick as the bill though.

They still dont care what happened to me and I am upset on how I was treated!!!! I even spoke with them after the letter through email and they refuse to give me a credit. I hate them!!!

October 26, 2009 at 12:48 pm
(230) Tom Johnes says:

I am having the same problem that everyone here is having. I Canceled my service and was told a $120.00 and then was charged $277.00 on my bank account I talked to three reps from Directv on the phone and they all said I was corect and then I talked to a guy at there main office in CA and he told me I they were all incorect about the amount and I was not getting a refund. I said you already show my account with a refund but you will not credit it back to my bank, he said that there will be no refund. Is there a Class action sute I would be glad to go with it. Please someone let me know, skidscoot@msn.com

October 29, 2009 at 7:43 pm
(231) CJ, DTV Technician says:

Hey folks, I feel your pain. i am a retired veteran of the military and wanted to find a second career. I was attracked to Directv as a potential employer.
Starting pay was good and you get a five dollar an hour pay raise on your first year anniversary. Well Sptember 22nd 2009 I completed my first year with them and I was looking forward to my pay increase. This is when I found out that all pay increases have been put on hold. Its almost November and still havent heard anything. I would assume that when the freeze is over I would get back pay from when I went over my one year period. Who Knows.

As far as the cancellation fees and involuntary extensions of your contracts, I am on board with all of you. Whenever you request an upgrade on your equipement, even if you have had it for 5 years you will sign two papers with your technician. 1. is the work order. It proves to directv that you did recieve the equipement and that we just didnt sell it on the streets. The second paper 2. is the lease agreement for your new upgraded equipement. Heres how this breaks down. A standard receiver has a 12 month lease on it then you own it. A DVR, Standard HD and the HDDVR Combo all have a 24 month lease period. This lease agreement is signed by you and the technician gives you copies of the work order and the lease agreement. This is where this gets under my skin. We take our copies and turn them into our shop ( generally the bigger town around where you live is where the shop/warehouse is) and they are put into boxes and stored in the warehouse. Directv in california and colorado have nothing with your signature, They must automatically extend your contract or should I say LEASE AGREEMENT for the applicable time based on your upgraded equipement.
I generally do not have the customer sign a new lease agreement on an upgrade beacause if they have been a customer beyond the initial lease period they have establised themselves with the customer. I dont feel its fair to double hit or extend a customer into another lease period. It feels good to be a technician and be able to treat my customers the best way possible and provide them entertainment. Its really gradifying but I will not do what I know to be a bad business practice.

Lets talk about ATT bundle package with Directv and the all famouse refer a friend for $100.00 each program. First of all.. If you are looking to do a bundle package for your phone, internet and television needs never order Directv through the phone provider. Order directv through directv ( that way its correct, then call the phone provider and order your phone and internet needs. We do the directv side of business and the phone provider will provide phon and internet. Refer a friend. In a bundle situation – always order directv through directv and have your friend do the same. If your referral orders a bundle pkg through verizon or att
neither one of you will get the $100.00 referral fee.
You can not rely on verizon or att to send the info on referrals to direct. Hey a hundred dollars is a hundred dollars, alot of new customers are pissed because they didnt qualify for the referral bonus because they went through the bundle provider and no one told them the difference.
Meanwhile I still work 60 to 70 hours a week for all of you and my company wont pay me what they promised and are now saying that there will be 3 to 4 areas in which we will have to qualify for our yearly raise.

ANY BODY HIRING out there.

November 2, 2009 at 3:39 pm
(232) Jeff Smith says:

My complaint involves DirecTV and the Sunday NFL Ticket.

The Sunday Ticket was added to my programming as part of a “policy” for their Premium Subscribers.

It was my responsibility to inform DirecTV that I did not want the programming that I did not request in the first place.

I missed it on several invoices. I called to say I did not want it and was informed that I was too late to cancel and had to pay for the whole season.

That has got to be illegal. Obviously, unethical is not a problem for DirecTV.

I’m angry. Any suggestions?

November 6, 2009 at 11:14 pm
(233) Ray Chavez says:

I have had direct tv for 3years the first year it was bundled with Qwest. My first problem was my install the broke my cable box off the side of my house. Took them a year to fix it and it was not easy to get that done. I had to send e mail after email. They just dont take responsibility for the people that represent there company and just say they are outside contracted and its not there problem. Then they come to install my ” upgrade” a DVR. They don’t hook it up right and it wont record more that one channel. They then charged me for the NFL ticket after giving me the first two weeks free, then have the nerve to tell me I ordered it. After my complaints the realized that they for forgot the were giving out two free weeks. So everyone that didn’t order need to call in and cancel or they would be charged. Then they send a guy over at 9pm to fix my DVR. Nice lets drill holes in the wall at 9pm not to mention at the time my son was 2yrs old and was asleep. I was like are you kidding me? So after that a year later in 09″ the NFL season is here again and two free weeks, So i call in advance and tell them I don’t want the NFL ticket I get and okay and no charges. RIGHT! The very next month I’m charged and I call, I get refunded, and not to my surprise I’m billed again and once again I call, I get refunded, by then Im just fed up and make sure my contract was up in October of 09″ . Nope the I had a two year contract cause I upgraded to the DVR. I asked why and when were they going to tell me. They said ” Oh DVR come with a contract renewal of 18 months ” . So i said to them well I started in October of 08″ and its now October 09″ if the contract is 18 months why the hell is my contract up in October 2010? Is it me or is that 24months? Not 18 and not 12 like I agreed on. Then after a nice pause they were like well sir your contract is up in October 2010 and there is nothing they can do about it. I now I and just letting them turn off my services and I will never use them again! And to top all this off now my service is off, I get e-mails and letters and even boxes at my door for there equipment. I open my door and see 4 boxes for four direct tv boxes and I think to myself ” Four? hmm I only have three TV’s so why do I get four boxes”. So I call I’m told that there three boxed and one DVR so for three years these people have been charging me for an extra box. Ya its only 5 bucks but over a 36month its still 180 dollars. But cause it was not caught earlier the can credit me 2 months so 10 dollars. Cool that gives me the warm and fuzzys inside. What a crock of S*!# !! These people don’t realize what kind of crap they put the customers through, I will be more then happy to be part of any lawsuit against Direct TV! Someone needs to do something about there monopoly there running. They act like the mob once your in you cant get out.

November 9, 2009 at 4:33 pm
(234) TOM says:

Signed up a couple of months ago. The billing statement is always inaccurate and inflated. Direct TV just turned off my service within ten days of payment of my last statement. When I phone consumer service their information is inaccurate and outdated. I told the last consumer svc person I was going to join the class action lawsuit against Direct TV, then noticed my bill has been reduced by $80, but they have not turned service back on. Was lied to about HD receiver that was ordered but not received. Sent email online to customer service regarding rebates and hidden charges but never received a reply. CAVEAT EMPTOR or LEASOR!

November 15, 2009 at 1:02 pm
(235) Chris says:

Here is another one for the great service we receive from Directv. I am in the third year of service from the great provider and they decided to renew my subscription to Sunday ticket. I had it the first year and cancelled it the next. For the third year they decide to renew it. I called and they gave me a $20 credit for the next 6 months. The customer service manager told me that even if I had the service 6 years ago one time, I would still have to cancel before the season every year. Just another beautiful scam even though their own policy does not even specify that. I think a Sunday ticket class action is definitely in order. I would love if Directv just fell off the face of the earth, but not before this NFL season is over since I am paying for the damn Sunday ticket.

November 19, 2009 at 9:33 pm
(236) cynthia says:

how to you get on the class action suit for direct tv i feel i was lied to about the 2 year contract and the fee of 5 dollars a month per extra box. now will cost me $400.00 to break contract

November 24, 2009 at 5:21 pm
(237) Mary Chapman says:

I had a problem with Dish Network so I called the Tech support number. A guy answered the phone and talked me into Directv. He later said I had mis dialed the Dish Network number. I checked my cell records and I did not.
He promised me that everything was going to be better then Dish Network. And that we would have the same services too. Such as being able to record in one room and watch it in the other. That was a lie. And we found out after the system was put in. About five minutes after the guy left. We called Directv and told them about it, and they pretty much said, oh we lied to you, touch S*&(*^*T. To bad now. You keep it, or you pay $497 if you shut it off.
We changed to a cheaper package, and they charged us $10 to do it. There was nothing saying that on the website. But they did anyway.
And they only offer 50 channel and 150 channel packages. Dish Network has a 100 channel package.
Overall, they suck. I will never ever recommend them to anyone. And if I can get out of the contract I will. I just want regular TV. I don’t want to pay anyone for any TV I watch. Just the local channels. And then rent a movie sometimes. Thats more then $60 a month in my pocket, not theirs.

December 3, 2009 at 12:01 am
(238) Liz Day says:

Has anyone have a problem with an auto renewal of the NBA league pass. Apparently you have to opt out after ordering once, i.e. last season 2008. On the phone for an hour (including one person hanging up on me)and for sure cancelling as soon as my stupid contract is up in February. This is highway robbery!

Hopefully there will be a class action for this!

December 13, 2009 at 11:02 pm
(239) Laurie Donaldson says:

Direct T.V has been billing me different every month almost. They are taxing my leased receivers however, some they tax and others they don’ sometimes they don’t tax them but put the tax below. I asked them to send my statements for a year they did not send them to me for a year only about six months and they omitted the tax and total information off every bill. My freinds statement do not show taxes on their bills for extra receivers do yours? This is criminal and this is fraud and they should be proscecuted!

December 15, 2009 at 10:08 am
(240) Steve says:

Just simply the worst customer service I have ever witnessed. Auto renewed my NFL Ticket with no warning. They compare cable rate increase with no increase in their bill which my bill has gone up 22% in 18 months. When I told them I was going to Dish they rep’ told me to go ahead. I also spent 30 minutes on the phone just to get my web password reset. I never got it reset. Does anyone notice on the commercials the people talk about getting a real person on the phone as part of great customers service. BS!! I also notice there is a phone number for ordering and to pay your bill. There is no number for technical support. I am getting ATT Uneverse install on Friday. My friends LOVE IT!! The difference ATT has screw up my bill for the last 3 months but they have bent over backwards to take care of me. The comp’t my DSL line for two months, and when the problem was not solved they comp’t another two months and up graded my DSL for one year at the lower price. Hey DirecTv, that’s customer service!!

December 15, 2009 at 11:03 am
(241) DIRECTV - DON'T MAKE THE MISTAKE! says:

It’s really getting bad now days where, we have to be so politically correct and document every minute detail in order to cover our own a#ses, forgetting that every situation has a set of circumstances and each one deserves human compassion and a sense of dignity and pride along with a fair shake every once in a while. It is also unfortunate that companies like Directv have to force their customers into a contract that clearly protects them and ONLY them, under false pretenses and deceptive acts.

Let’s look at why any company would force you into a contract to begin with. The company knows their service, product, or customer service sucks and they want to lock you in so when you realize their service, product or customer service sucks, you can’t leave them. It is well known in the business world to get the customers in the door and put out fires as they arise. If Directv offered a great product, honest service and customer service, people would flock to them and a contract would never be needed. However, because the competition is fierce and services are overwhelmed, get the masses in the door, lock them into a contract and use your “internal Fire Department” to put out those fires as they arise.

My Story—

I ordered DTV, and yes I had every intention of staying with directv forever. Soon after signing up, the problems began. To be correctly installed, it took 4 weeks. I would call, directv would dictate to me how it was going to be and if I didnt like it “Too Bad! I do apologize!” That had me steaming to begin with but I was finally installed and I was able to watch tv and was happy.

Well 5 months into my contract, I was laid off like millions of Americans were, due to an economy collapse. Going from an affordable lifestyle to a mere pittance, and the embarrassment of collecting unemployment and not being able to pay my bills, like I had been able to do for 35 years prior was very hard to endure.

I tried to pay my bills with the small handout the government was giving me, for my hard earned work over the years, but soon priority over-weighed wants and I was forced to have to cancel the luxuries. directv was one of those luxuries. I called directv in good faith to see if they could help or cancel the service before my bill became severely “Past Due” explaining the situation to them. Do you think directv would care one bit? HELL NO! “You cannot cancel your account unless you are current. Pay the bill and you can then cancel and pay the cancellation fee” was the response. I simply could not pay the bill because I did not have the funds. I explained my situation and received no considerations at all! I did at least receive their canned answer “I am sorry, I do apologize” as she looked down upon me as if I was 6 inches tall and to say “I have a job so I can’t even begin to understand what its like to be unable to pay my bills, why can’t you pay yours?” I felt so embarrassed and angered.

Soon after, I received a 627.00 charge on my account, which over drafted 5 other pending charges for bills, and stacked a series of $34.00 overdraft charges on my account, making my account in serious “RED” conditions. I called my bank and they reversed the charges due to an investigation. It’s funny DIRECTV CHARGED MY ACCOUNT BEFORE SENDING ME THE CARDBOARD BOX TO RETURN THE RECEIVERS! The next day I received the box for returning the receivers to them which I did and got the tracking number info to “Cover MY A#s!” 3 months later another charge hits my account for the boxes that were never received! Once again I have to call these incompetent jerks and give them the tracking number and they were like “oops, I do see you did return the boxes” NO S#IT SHERLOCK! I believe they do that in
hopes that most will not contest it and pay the charges.

I spoke with ILCA #12005 and she told me that they charged my account to keep me from going into collections. What a joke. Im in collections already!

I don’t expect this letter to help in any way but I will be joining the class action lawsuit and will be posting my opinions all over the web. I will excercise my right to voice my opinions and My pen (fingers) will be my voice. Our network is a large one and we will come together in posting (truthful) opinions about this ruthless company. Voice your opinion NOW! If you don’t, no one will know your frustrations! BE WARNED!! DO NOT TAKE THE SERVICES OF THIS COMPANY!!! We don’t want you to realize this after the fact! :) Peace

December 15, 2009 at 8:21 pm
(242) VICKSTR says:

12-15-09

I just checked my bank account and DirecTV also took $360.00 from it today. First I called my bank and put the charges in dispute since I did not authorize this transaction. I will also be filling a complaint with the BBB and the attorney general for the state of Illinois, also I will be contacting my local newspapers and radio stations (Chicago) to complain about this. Quite frankly this scares the hell out of me. If large companies can get into my checking account like DIRECTV just did, I will stop paying all my bills online and will go back to sending them by snail mail. No matter what the, fine print is on there contract no one has the right to hijack someone else’s checking account without there knowledge. This must be stopped RIGHT NOW!
Thanks,
Vicki Nelson
vickstr2012@gmail.com

December 17, 2009 at 3:30 pm
(243) Vicki N says:

12/17/09
OK here is my update!
1 ) As of today I have called the FTC ( 877-382-4357),call them to get a compliant number! They can walk anyone through this.
2) My bank has been working on my dispute for the $360+NSF Fees from DTV
3) 12/18/09 I will be going into Chicago and filling my complaints with the Attorney Generals Office ( Lisa Madigan) and with US Senator Dick Durbins, office.

4) After reading all the e-mails and complaints above.I have a few suggestions maybe we all should make.
a) Please try to leave a e-mail address on comments
b) Also please try to add the State you are from, to this.

I know we all want to give DIRECTV there BS back to them,however I cannot help some one in Ohio or Washington State as I live in Illinois, maybe with adding the state on the e-mail’s,we can band together with the people of that state, We can do more damage if we have other people in our states working together.
Right now I need people in ILLINOIS!
Hope this helps.
Thanks
vickstr2012@gmail.com

December 21, 2009 at 8:35 am
(244) melissa says:

Ok last week 12/15/09 Direct tv took $544 out of my bank acct without my authorization and or giving me any notice for a early termination fee. Since then I have filed a dispute with my bank. I have contacted NY BBB and also contacted my attorney general. I have contacted congressman arcuris office along with senator schumers office. I have contacted my local newspapers and news stations hoping to get my story out there and to alert the public to the fact that there bank accts aren’t always safe. We are trying to find a probono lawyer to fight our case that there has to be a process followed before a company can go in to someones bank acct unauthorized. If anyone in NY has had this problem lease get in touch with me.
missmissy81@gmail.com

December 22, 2009 at 1:51 am
(245) Lindsay says:

Found it!

http://www.dtvclassactionlawsuit.com

And there’s a Facebook Fan page for DirecTV Class Action Lawsuit.

December 30, 2009 at 1:01 pm
(246) Toi says:

MY LETTER TO DIRECTV!
I AGREED TO SIGN UP FOR THE INTRODUCTORY OFFER FOR $34.99 WHICH WAS TO INCLUDE FREE PROFESSIONAL INSTALLATION, 200+ CHANNELS AND A FREE “HD DVR RECORDER” OR SO I WAS TOLD BY THE OVERZEALOUS AGENT. I WAS INFORMED THAT A DEPOSIT OF OVER $200 WAS REQUIRED TO START SERVICE. NOT ONCE WAS I TOLD THAT BECAUSE OF THE DEPOSIT THAT I WOULD RECEIVE THE CHEAPEST RECEIVER AVAILABLE. AFTER SPEAKING TO AGENTS LEVI, PRICILLA AND 28 MINUTES LATER A SUPERVISOR NAMED “MIKE” I WAS OFFERED AN EQUALLY CHEAP STANDARD DVR RECEIVER.THE APOLOGIES ARE SO REHEARSED AND THE LAME ATTEMPT TO COMFORT CUSTOMERS AFTER REAMING THEM INTO A CONTRACT AND SAYING I’M SORRY THAT HAPPENED DOES NOTHING BUT SUPPORT AND INCREASE THE NUMBER OF DISSATISFIED CUSTOMERS THAT YOU ALREADY HAVE. THANKS FOR TAKING MY MONEY, PROVIDING UNINFORMED
AGENTS AND PROVIDING BOTH THE WORST EQUIPMENT AND THE WORST CUSTOMER SERVICE AVAILABLE. NEXT TIME USE VASELINE! REMEMBER A HAPPY CLIENT TELLS A FEW PEOPLE BUT AN UNHAPPY CLIENT TELLS EVERYONE!!!

January 5, 2010 at 11:36 pm
(247) ren says:

I am a disabled shut-in and relied on direct tv for my connection to the outside world. I have had direct tv since Nov.2008 and they are robbing me blind. I can’t cancel because I’m obligated for another year. I can’t afford the cancellation costs. I have called and tried to resolve these problems, put on hold for 2 hours then disconnected. The agents are mostly very rude some are nice and say they will help and promise you it won’t happen again but it always does. I would love to be included in a lawsuit against direct tv in the hopes that the problems will be resolved.

January 6, 2010 at 12:56 am
(248) Alicia says:

This just happend to my family to we were charged $631.85 from directv we moved with in a year and they wouldnt transfer our service of they would for $200.00 so we just left it alone then all they would’ve had to do was turn on the new service because there was already a dish and we had our boxes at the new house they never told us that the first time until we had to move again. We looked at our account and it was charged when they first intalled it they told us that we already were locked in for 2 years and if we wanted out we would have to pay not to mention they didnt tell us that we needed a box for every tv so we had to add that to they are a bunch of you know whats. Now they wont give the money back and they said they had every right to do it.

January 17, 2010 at 6:57 pm
(249) Victor says:

Direct TV Inc. has policies and issues that mislead consumers as well as their trained representatives working the front line.

The end result, that consumers are victims having to pay hidden costs and fees due to inappropriate business practice measures connected with services provided from Direct TV Inc.

Direct TV Inc. has too large a number of class actions suits filed with motion to continue class action suit, disturbing to mention their are legit violations of the state law and federal nation wide directed at Direct TV Inc. that violated the law with issues, starting with initial invoice and installation faulty receivers lost signal reception, erroneous bank charge / stealing consumer monies via access to bank account s without notification to the consumer / customers.

Direct TV acted with full intention in the act of business measures to capitalize to build Direct TV Inc, at the expense of cost and hidden fees directed at consumers.

I am a Victim of similar measure having to endure the poor quality of service with Direct TV Inc., What occur having to initiate package, installation, and reception. However shortly there after signal is lost and service repair cannot be honored until three days later.

Next move is to terminate service not rendered, Direct TV Inc. informed of $480.00 terminate fee. WHY.

Signed an agreement for a typical pakage that direct TV Inc. did not provide as stated above.

Direct TV Inc. did wrong on the two year agreement not me.

Thanks
Victor Taitano

January 18, 2010 at 3:26 pm
(250) Michelle says:

We paid a deposit to get Direct TV. The installers came to my house and told me that there was no sight line, so they couldn’t install. They kept my Deposit, saying that they don’t return deposits. They never told me this when I signed up. Has anyone else had this problem?

January 19, 2010 at 9:00 pm
(251) Bill Reynolds says:

When we ordered directv for our home in Virginia, I was fed a line of Bovine Fecal Matter from the very begining. Local Stations from Virginia, FREE-lie one & two, no Virginia, not free, immediate hookup,-lie three, on & on. I paid them $438.00 up front (Debit Card) which they put another charge against, without permission, down the road. We moved to Florida & they put a chargeoff on my credit for $371.00, as a cancellation fee in addition to charging my debit card another $71.00, which I got back, thanks to my Banks work. I have directv names, dates & correspondence. How do I get on this Lawsuit.

January 20, 2010 at 3:19 pm
(252) Karen Baldwin says:

I have Time Warner cable and I love it. My father has Direct TV and I am responsible for his account. Hours and hours of frustrating time has been spent trying to fix a very simple problem. After, continuous service with Direct TV, their computer defaulted to a non-paper bill. We did not know why the paper bills were not being sent. After more than ten calls to a Customer Rep, I was told repeatly to check with the post office and RENT a P.O. Box. I know their manuel by heart, I begged for a supevisor. Every day my father looked for a bill, a bill that he would happily pay. Finally, I got a supervisor, his computer screen displays non-paper billing. The account has defauted to a Non-Paper Bill. A simple check and all is fixed, right? No, he has not received a bill since Dec. 20th 2009. Two supervisors later, and I am still calling. Thank you so much, Jennifer, “hang up Queen at Direct TV,” I was not on a cell and you could clearly hear me. The originial supervisor that fixed “your” computers billing problem was nice, a couple other supervisor that could clearly see the problem, and all the CSR who anwered the phone, but could not see the supervisor screen, also nice. The problem is, he has not receiving his bill, again. Dec 20th was the last one, and if you do a monthly billing cycle of 30 days, you are simply going to take a man who owes nothing to anything, or anyone, (not a mortgage, not a car payment) to collections, AGAIN. I can not do online billing because your Direct TV’s collection agency, harassed my father so much that I changed the account number to mine. Day after day, arrogant, rude “persons” would call my home demanding money. Money that would have been paid if you would send a bill. Collection agency are not a part of my life, and I thought illegal. LAW FIRMS reading… look into the collections department at Direct TV and their inappropiate dealings with the elderly. Horrible, really horrible. After, JENNIFER hung up on me, (Jan.20th, 20010) I called back and was told that Daddy owes nothing, the problems was fixed and he was sent a bill Jan. 3rd, 2010. Ahh, no, he wasn’t and you will spend both my time and the companies time, rehashing the same old computer glitch. Unless Direct TV’s new CEO can change company policy very quickly there is going to be a lot more unemployed American’s. I hate that, I truly do.

January 28, 2010 at 12:43 am
(253) AnotherMadCustomer says:

The state of Ohio, the state of Washington, and the state of Georgia each have a class action lawsuit on this DirecTV problem. I have not yet found one for the people in the state of Florida. Does one exist yet? Anybody know?

January 28, 2010 at 11:48 am
(254) Kara Coop says:

I am currently arguing the lease adendum. In February I will have honored my 1-year contract. I recently called to have my service cancelled in February. They then told me that when I leased the new reciever that I automatically signed up for a new year contract for that reciever. no where in the language of the lease adendum does it say that during a contract when you lease a new reciever you automatically sign a new contract. I have been on the phone with two seperate cs reps and two supervisors. Today I informed them of my intent to contact a lawyer they adised me to do so. Funny I then found this class action law suit being filed against them…I’d like to get some of this action. DTV has been nothing but a big joke since I signed the original contract. PS I never verbally agreed to a new contract or signed a piece of paper!! There customer service and service as a whole is junk…I cant wait to see them get reamed the way they have done so many once loyal and very dissapointed customers!!! Good luck to the lawyers handling this case!!

February 1, 2010 at 1:23 am
(255) Steve Vetter says:

They took $283 from my account without my permission from my check card. I disputed it and got my money back. Then now 2 months later then use an old check to withdrawal money from my account. I dispute it and am currenting waitng. Then on top off that a get a bill for a supposite pay per view money for $48 even though its been canceled for months. IS there a lawsuit I can join? I live in Minnesota.

February 1, 2010 at 10:19 pm
(256) Shelia says:

Add me to the list. I don’t even care about the money, it’s the idea that a company can withdraw money from my account w/o my authorization that is disturbing to me. Email me class action suit info please. ashleys084@yahoo.com

February 1, 2010 at 10:45 pm
(257) Shelia says:

Sorry..forgot..I’m in Indiana.

February 2, 2010 at 3:50 pm
(258) Chris says:

I’m currently in litigations with DTV and My attorney’s and I have just finished a hearing on to force arbitration on the part of DTV. We are currently waiting on an answer from the judge to proceed with my lawsuit.

Like the rest of you, I am a victim of DTV’s misconceptions. DTV stole almost 800.00 from my credit card. The thing of it is is that I never gave them my credit card information. How my problems started was that I was trying to upgrade to an HD DVR for my HD TV. The rep told me I was under a two year contract. Let me remind you I’ve been with the company for ten years.

Of coursde I disagreed with them and the rep stated that there was some type of activity in my den. I told her that my old receiver went out and I had an old receiver and I replaced it with that one. Th rep said when I did that I entered into a 2 year contract. Of course I was upset and hung up. I switched to Dish and the day dish was installing I called and cancelled with DTV. The rep spilled out the deal about the cancellation fee and wanting me to send me receivers back.

After a brief argument with her she cancelled the service. Months later I started getting credit card bills on an account that was zeroed out. the first one i tossed in the trash because I didn’t think anything of it. The next one came and I opened it and thats when i realized they had used my credit card without my permission. After cancellation DTV billed for two more months. Not to mention that they bill you in advance when you first subscribed.

So basically, I didn’t owe them anything when I cancelled. Now my credit card ruined, my credit itself is ruined. It wasn’t that great to begin with and on my way to redemption, but i could still get some things if i needed it. I personally am telling everyone I know not to subscribe to DTV. They are thieves, literally.

I have two wonderful attorney’s fighting for me. And I will recommend them to anyone.

February 3, 2010 at 4:15 pm
(259) Christina says:

Yet another dissatisfied customer (former customer) of DIRECTV!

I signed up for service on August 27, 2008. I was never told about a 24 month Service Agreement – rather at the time, it was 12 months. I just canceled my service on January 21, 2010 and was, much to my surprise, told that I owed $140.00 in early cancellation fees! I have contacted them several times and they said they would send me out a copy of my Customer Agreement with MY signature. I received the agreement alright… effective April 24, 2009! Ummm, hello… I want something with MY signature (which they do not have) and for the date that I started service – NOT 8 months later. God bless their ol’ “bait and switch”. I have since taken this up with my credit card company since DIRECTV is insistent on taking the funds from my M/C.

I will scream from the highest mountain – or at least from the big hill in my backyard “DO NOT SIGN UP WITH DIRECTV… RUN AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION!!!”

***Not to mention all of their lawsuits… who would want to sign with them after all that anyhow??

February 3, 2010 at 11:33 pm
(260) Brenda says:

I have to join in here but because I was trying to save some money on an HD DVR and had gone to ebay I found out what was going on in time. Ebay pages on HD DVR’s are full of the lease/own stories with the DVR’s. I called tech support for DTV this evening to check on the ID# of a DVR that was for sale, to make sure it was “owned” and not leased or in collections. The very nice techie explained to me that since 2006 all DVR’s, whether you think you have bought them or not, are actually leased. DTV does NOT state this when you call them and only talk about the purchase price of the DVR. I also called Customer Service after reading the horror stories of bank accounts being raided and told them I was cancelling my direct debit by DTV, I would not give them access to my bank account any longer due to the class action lawsuits that are pending for this very thing. The CSR made no argument and said she had stopped the direct billing and would be sending paper bills again. I would recommend anyone who is still a customer of DTV do the same, get them out of your bank account so there is no access. As for the leased DVR’s, the CSR rep confirmed that the current $199 price of the DVR is a lease; the customer does not own the equipment. I told her this should be made clear at the time the order is placed. My two cents. I knew about the 2 year contract but it seems as if all providers are going that route. I am leaving Verizon and FIOS TV to go back to DTV after my year contract is up, and learned that Verizon now only has 2 year contracts as well. As a consumer I despise these long contracts but there seems to be little to be done about it.

February 9, 2010 at 8:08 pm
(261) jack says:

i checked into upgrading to hd. they said it would increase my bill from $72 to $82.
i asked why new customers got to pay $45 for the same package and they said it was a teaser rate and would get bumped to $60 after the first year, they also get $100 back and free starz etc , for 3 months free.
i asked how i could get off the “loyal customers get ripped offf list”. could i quit for 3 months or 2 years or something and be welcomed back later as a preferred new customer ? they said i would have to pay the higher rate for life.
i’ve been a “loyal customer, read, sucker, since they were primestar.
isn’t this age discrimination ? the older pay double and younger new customers pay half.

February 10, 2010 at 6:58 am
(262) Bob in Floirda says:

I am interested in joining the DirecTV class action. I have a perfect clean cut case. I was on the phone with them to activate my service and after one hour of being on the phone they couldn’t get my equipment to work. I then told them that it wasn’t worth the aggregation and I am not going to use there service. I returned the receivers back to Best Buy the next day. The are not going after me for over $500 and I was never even activated!!!! Bob 561-746-0935

February 24, 2010 at 2:45 am
(263) Pat Holwagner says:

I recently retired and moved from the Bay Area in CA to Sparks, NV. Prior to moving, I called Direct TV to let them know I was moving and needed to install Direct TV in my new home. The person at Direct TV said fine and instructed me to bring my 5 receivers to my new home, which I carefully disconnected and package for their trip to Sparks. When the Direct TV installation person showed to make the installation, he informed me that my old receivers would not work and that I would need to buy new ones. After talking with the sales office, they informed me that I was entitled to 1 free DVR, but would need to purchase the othr 5 recivers so I purchased the additional receivers for $600. After I received my monthly billing, I noticed that I was being charged a monthly rental fee of $5 each for the additional 5 receivers. When I called Direct TV to inquire about the rental fees on my bill, I was told that I was leasing the receivers. I told the person on the phone to check my records and they would find the payments for the additional receivers. The person verified that my records reflected the $600 payment and then went on to say that I still had not purchased the receivers. He made some stupid comment that the $600 was like a downpayment on a leased car. I then asked him what the purchase price would be the 5 additional receivers, to which he replied $600. I then informed the asshole that his first comment made no sense since I had paid the purchase price he had just quoted to me. He said there was nothing he could do about eliminating the rental fees on my billings. I have called and talked to a couple of supervisors with the same result. This is not how they started their business since I have been a customer for over 15 years, but somewhere from that point they have been at best following deceptive business practices. I plan on canceling their service as soon as my two years has expired at my new address. It appears that all companies that provide some form of paid TV services are following similar practices. To other writers interest in pursuing a case action law suit, first you need to retain an attorney, who will probably what an upfront retainer if he/she does not believe the proceeds from a successful lawsuit will yield him/her sufficent fees. My guess is that few people are willing to contribute money to retain an attorney. If I am wrong, let me know. Another possible avenue might be to file a complaint with your local state. I know that the state of Washington currently has a case againt Direct TV.

Pat

February 27, 2010 at 12:23 pm
(264) jennie says:

I filed 2 complaints with the Better Business Bureau neithre was satisfactoriy settled regarding their print advertising: Directv admitted was too small. The second becouse their telemarketing company failed to acknowledge the “Do Not Call Registry” where they proceede to misrepresent an upgrade to their Premier Package while what they were really selling was NFL Sunday Ticket. All they did was continue to charge me. I wouldn’t have bought NFL Sunday Ticket because I’m Not a football fan. The Better Businress Bureau reccomended that file a complaint with the Federal Trade Commission.

Since I’ve been duped by them (DirectV) I’ve done quite a bit of investigating on line involving this company as well as Dish Network and Comcast. Go to the Better Business Bureau websites to see their ratings.

There’s a greater problem here: DirectV has been fined repeatedly fined Millions for violations of Federal Trade Laws and yet they continue to produce the same small print misleading, ambiguous ads their 3rd party Telemarketers are continuing to ignore the “DO Not Call” Registry and you credit cards and auto pays and my checks are still going through our banks. I’m afraid that this pattern will continue until our too big Government quits holding it’s hand out to get a very large Licensing fee from another arm of the Government known as the Federal Communications Commission. While I am addressing arms of our Government, you can thank the Federal Reserve Bank for allowing your bank to do Autopays and Autochecks. My Bank tells me that unless I authorize an auto pay, no creditor can access my account. It is illegal, it makes sense but who knows for sure.

For those of you who do online accounting and banking and autopays, you gave up your right to protect yourself. Personally, I’m going to do everyting I can to protect myself because the Government is protecting “big bucks” from “big business”.

DirectV’s aggreement is ambiguos, mine stated theat it was a 12 month agreement at $29.99. What it really was is an 18 month agreement,the last 6 months at their regular rate those last 6 months are found in the fine print of some aggreements or on your state in the ambiguos term ‘for up to 24 months’ on your monthly statement. The other problem is the disclaimer that states that DirectV is not respondsible for ‘Thrid Party Representations’, in other words, the statements of their telemarketers and advertisers make to consumers!

I will feel better when the FCC and the FTC really start protecting consumers by either not Licensing DirectV (FCC)or the Federal Trade Commission holds DirectV’s Third Party Agents liable for their representations as agents of DirectV, and the Federal Reserve Bank puts more strengent laws in place to allow depositors to protect themselves from unscrupulous businesses. For me personally, I called my bank and explained the circumstances and they issued me a new credit card number and they flagged my checking account. They even offered to open me a new checking account.

I decided the best thing to do is pay DirectV for the next 6 months at their standard rate which is somewhere between $58.00 and $63.00, which is competative with any other cable or satellite company. I don’t like doing business with crooks, but I will also protect my credit, By October, I will be able to go back to Comcast, I never had these kinds of problems for all the years I was with them.

My satisfaction will be that I will never have to give DircetV another dime of my money anbd I will tell every friend even strangers how terribe this company really is. And maybe in the meantime the FCC and the FTC will decide to offer consumers some real protection. Though I dought it!

March 11, 2010 at 2:12 pm
(265) Tina says:

Do NOT go with DirectTV – they are not in the business of caring about their customers! Trust me on this! We had to move out of the place where we had service with them, and because our new place couldn’t be connected with DirectTV, they are charging more than what the yellow paper says for early cancellation fees and what not. We tried to make payment arrangements because we are barely making ends meet, but they say that they cannot do that. As long as people are trying to make payments, I would think that is acceptable…is it illegal for them not to accept payments?

March 12, 2010 at 6:25 pm
(266) Bill Pereca says:

In short,,they are liars. Compared to other horror stories Ive read about, this is only the begining.

They promised me 1yr of Showtime for free. after 6mths my bill jumped from $38 to $45 (for dvr which is ok) but then to $61. they said that I was only promised 6mths of Showtime, and that they have never offered that frebbie for a yr. (LIE),, so after half an hr, and being hung up on by a manager I called back,, Canceled Showtime And they offered me 3mths of Encore/Starz. which I took. But at the end of that, the rep. read my new balance which was $5 higher now ,,$45+5 $50,,he said they have the right to raise my bill at any time.!!
So I lost 6mths of pay channel and they added $5.
with another $20 to added in 6mths.

I read their disclosure, it seems that even after your 2yr contract is up they will still charge you $480 when you cancel, and you must mail their equipment back..,
This company should be banned,,!!!
I would love to join a class action suit,,
I can be found on Facebook,,
LIARS,!!!!!!!

March 12, 2010 at 6:50 pm
(267) Bill Pereca says:

I live in NJ,,and have hd DTV dor only 6mths.
In short,,they are liars. Compared to other horror stories Ive read about, this is only the begining.
They promised me 1yr of Showtime for free. after 6mths my bill jumped from $38 to $45 (for dvr which is ok) but then to $61. they said that I was only promised 6mths of Showtime, and that they have never offered that frebbie for a yr. (LIE),, so after half an hr, and being hung up on by a manager I called back,, Canceled Showtime And they offered me 3mths of Encore/Starz. which I took. But at the end of that, the rep. read my new balance which was $5 higher now ,,$45+5 $50,,he said they have the right to raise my bill at any time.!!
So I lost 6mths of pay channel and they added $5.
with another $20 to added in 6mths.
I read their disclosure, it seems that even after your 2yr contract is up they will still charge you $480 when you cancel, and you must mail their equipment back..,
This company should be banned,,!!!
I would love to join a class action suit,,please contact me at,,
billpereca@yahoo.com
LIARS,!!!!!!!

March 20, 2010 at 2:29 pm
(268) Tenna says:

How do we get in on this suit? I had them for 6 days after not installing the first time out then setting a new time not showing up and finally 3rd time showing up. Had a sudden emergency move and they would not let outta contract even though I believe in OR it is 30 days to get out of it. Really sucks I am having to pay every month and dont even have it hooked up!

March 20, 2010 at 3:24 pm
(269) hometheater says:

Here is some updated lawsuit info that should help.

http://www.directvclassactionsuit.com/

March 21, 2010 at 10:30 am
(270) Patricia Jones says:

I live in Florida and had AT & T offer me an amazing deal with all services landline, cellphone, internet, and dish cable tv service. When I received my bill, It was nothing near what I was offered. When I tried to phone them regarding this matter, Dish Network told me I had to call AT & T and
AT & T kept telling me I had to call Dish Network. After many frustrating phone calls, I cancelled any way and was charged a whopping $1100. When I called two weeks prior, I got an automated message telling me my bill was around $300. I found and filled out the class action lawsuit form from Florida’s calss action suit. I read in the paper that Florida’s suit was settled but I have never received anything. I have been paying towards the $1100 dollars and now am receiving threatening letters at home and threatening phone calls at work. I do not even owe this amount, but willing to pay to save my credit ~ and I’m still being threatened! Who do I need to contact to find out why I never received any assistance?
Thanks for your help, Patricia Jones 772-643-8903

March 21, 2010 at 10:52 am
(271) hometheater says:

If you think you are entitled to part of the Florida Class-Action settlement and haven’t heard anything, you should contact the Florida Attorney General’s Office for the info you might need.

Robert Silva
Guide to Home Theater
http://hometheater.about.com
Become an About.com Guide: http://beaguide.about.com
About.com is part of the New York Times Company

March 21, 2010 at 1:15 pm
(272) Vicki says:

Please tell me where to sign up for this law suit against Direct TV. They are liars and deceivers. Only after one week of service I had problems called them and then found out that instead of the 12 months I signed up for at $24.99 a month for 12 months, they tell me I am signed up for 24 month, the second year I would pay $58 a month and that I was also signed up for a protection plan for equipment that I never requested at $5.99 a month. I have never seen such deception!

March 21, 2010 at 1:46 pm
(273) hometheater says:

http://www.directvclassactionsuit.com/

Robert Silva
Guide to Home Theater
http://hometheater.about.com
Become an About.com Guide: http://beaguide.about.com
About.com is part of the New York Times Company

April 23, 2010 at 12:35 pm
(274) steve says:

My experience with direct TV was also a bad one first they said that we would get all are local channels within 6 days after system was cut on but in fact they were in a law suit with local cable tv providers with that said it has been 7 months and still dont have local channels. They gave me the 5 deal package there (super channel deal) to make me feel better but why would i want to watch the local news in other city’s. I told them that I wanted my system removed and picked up but because my wife’s name is on the contrat and she is in afghanistan that I couldnt do it so I didnt pay the bill. Now they are hounding me for there money which I just laugh at them.It is a clear Breaking of there contract deal that they offered to me as a consumer. As far as i know this problem is in about 5 countys in my area in Alabama.Another thing when it gets cloudy or rains you lose your service until it clears.This problem exists with all satalite providers they all suck.People were better off before digital bull came out using there antenna’s

April 29, 2010 at 9:48 pm
(275) robin pearce says:

does anyone know how to get in on a class action suit I got ripped by direct they were the only provider where I live and I was forced out of my home and the only area I could move to doesn’t allow direct tv now I am forced to pay $380 cancellation fee when I don’t even have any choices

May 11, 2010 at 2:48 pm
(276) Jess says:

We also have spent over $500 on a reciever and DVR. When I spoke to them about cancelling, I came across the same comment of not owning the equipment and it would have to be returned. I was told when we paid for it that it was ours. We are still contesting the issue.

May 12, 2010 at 1:28 am
(277) Aunt Em says:

If you feel you’ve been treated unfairly by DirecTV, contact your state attorney general immediately. If a case is filed in your state, those with complaints on file will be the first in line to receive restitution should the states prevail.(Source)http://redtape.msnbc.com (red tape chronicles – directv thrives on ‘deception’, lawsuit alleges.. >:-0

May 13, 2010 at 8:03 pm
(278) John says:

Well I have to say that Dish-TV is really going overboard in my case. I was living in the same house as my Mother (she was in ill health, and I am disabled) so we were helping each other out. Well she (mother) had signed a contract with Dish (I never signed anything.!!!) And she passed away May 17 2007. I was trying to stay at the house until I found housing, and I called Dish to see if I could change the account to me. Dish said NO.!!! (I was paying the current Dish bills with money orders) And said that I had to have her name mixed in with mine, address for billing EX: John Lois Lastname. I called Dish and told them that My mother had passed on, but Dish kept on sending bills EX: Lois John Lastname, John Lois Lastname. Dish was using my Mothers name to bill ME.!!! I was in a HUGE state of disgust and was still mourning her death. well I called Dish and told them I was not going to use there service anymore, (allthough that dish was trying to still have me use the fake me/mother name) I had to move out of the house because of the owners were going to sell it, and moved out 4 months after my Mothers death. Well Dish 6-7 months later had sent MY name to a collection agency asking for 3-600 dollars for their box. The people who own the house have all that equipment, I don’t and I NEVER signed any contract with Dish. Well 3 years later Dish still has collection people calling me day and night and when I tryed to get a loan, (1 week ago) I was denigned any! loan because of the Bad credit report from Dish who I NEVER have my name singed, contracted, agreed with, Nothing. So now I can’t get a loan, am disabled, living in low income housing, (still have trouble with just everyday bills) And Dish wants after 3 years Big bucks for something I don’t have nor ever owned. And no money for an attys. help to restore my credit.
Wizzed at Dish-TV in Wisc. Oh Lois was my Mothers name mines John.

June 1, 2010 at 6:19 pm
(279) steve olmore says:

They have left two satellite dish receivers on my house and will not remove them.

June 23, 2010 at 12:11 pm
(280) Harry Findon says:

This past March I loss my Home. I had contracted with Direct TV for service. I was a loyal customer and always paid my account on time. I notified Direct TV that I had to move and that my new location would not allow Satilite Dishes. I was informed to take the Association to Court for they could not do this. I asked if they would join in a joint law suit. No reply. I was informed I would be charged a early termination fee of $246.33. A few days later they TOOK the $246.33 out of my Bank Account. I complained and Bank of America credited my account with the $246.33. I have been e-mailed, called evey day and billed by Direct TV for the $246.33. I refuse to pay for something I can not have where I live. Beware Public of Direct TV!

July 7, 2010 at 9:10 am
(281) Ronni says:

Their newest scam is to provide a box for the return of their equipment, but deny that they received it, then charge for the equipment. They are also using robot phone calls to threaten, and have a record illegally withdrawing funds from checking and debit accounts which they were never authorized to bill. I returned equipment to them 6/25/10. They claimed it did not come back despite by postal receipt, and further that they have a “right” and “reserve the right” to continue “contacting” their current or former customers.

July 11, 2010 at 7:46 am
(282) L harvey says:

I had DirecTV install a new HD system in my home, only to find out they install a older HD reciever with a newer SWIM Dish, whitch is not compatable. Then I was told that the 2nd reciever was not a HDTV unit and that if I wanted it to be upgraded I would have to pay $150 to do so. When I objected and said this is not what I ordered, they pointed out that a letter had been sent stating it was what had been ordered and that I was now tied to a 24 month agreement or a cancellation fee of $20/mth of the remainder of the contract (=$460). None of this is disclosed and they delibertly to all recievers as either a HD DVR or Standardard when in discussions on multi-tv installations. So, my advice is not to use the service at all/

July 14, 2010 at 1:14 am
(283) Brandon says:

Most of these complaints are ridiculous. You guys are complaining about early cancellation fees when in reality if you actually read your contract which you agree to when you sign that little work order the tech brings out, states that you would be charged an early cancellation fee for not finishing your commitment. As well, if you have a credit card on file, of course they are going to charge it, it also states in the procedures and policies that they are allowed to do that. My advice to all these complaints is for you to actually read the stuff your signing and stop trying to get over on a company

July 14, 2010 at 10:43 am
(284) Merlin says:

Really??? Direct TV, Dish Network, Comcast, and all the rest. You don’t get all the details when you sign on with ANY service-based company, and that’s on you. You say you don’t have a contract? WRONG!…call your cell phone provider, and see if you have a contract. Call your bank, and ask for a copy of the AGREEMENT you were provided at the time you signed up. ALL OF THESE COMPANIES HAVE RECORDS and statements that were either E-mailed to you or sent via snail mail. You buy equipment at a local retailer? The lease requirement IS NOTED ON THE BACK OF THE RECEIPT! You fail to read it, again…..YOUR BAD!….Most of you only hear the word “FREE”, and that’s all you hear. If you wern’t trying to get something for nothing, you would have paid closer attention to ALL of the contract, and not just what you wanted to hear.

August 8, 2010 at 4:03 pm
(285) Joe says:

Direct TV needs to have an addtional lawsuit brought against them in the fraud charges billed against existing clients when your unit goes bad and they replace it. They say if you do not return the old one within a short period of time you will be billed for the unit even if it’s the shipping firms fault becuase the have you ship it back by the cheapest slowest way possiable. Example my unit went bad the first part of June, they sent me a new one overnight, I was given a US postal label to return it . I mailed it the next day after getting the new one. It was recieved by Direct TV’s warehouse the 30th of June. I was charged $250.00 on credit card with my payment on the 15th of July for not having returned it even though they had it the 30th of June. I have been trying to have the money refunded since the 23rd of July and keep getting the run around about an investigation of the return of the unit. I was told they have found the unit in the warehouse on the 23rd of July and that they got it the 30th of June. When I called the second time after being hung up on. They said they would expidite the refund to my credit card. I called today about why they have not refunded my money I got the same run around about they have to do an investiigation which takes 7 to 10 bussiness days. even though they had already done an investigationa and found the unit. When asked to be informed by Direct TV by phone within the next two days as to the status, I was told they will not reply to a clients request to be notified as to the status when a refund of my money which they had taken without cause. I am sure I am not the only one trying to get a refund and they have the use of my money as I have paid my credit card bill. If there is a suit against them for fraud charges or a lawyer around that would like to bust there butt please contact me at JGNagengast@gmail.com.

August 10, 2010 at 12:35 pm
(286) Linda Plopper says:

I have directv sence 3/10 and my bill is oer 78.00 every it was suposto be 24.95 amounth I have been telling all my friends in maney states not to get directv .i am unhappy big time

August 15, 2010 at 8:45 pm
(287) Gerald Bordelon says:

Direct TV is decptive in is practices. Not only do you not own eqpt. you thought you purchased, but they debit your account without permission. They took out 400.00 dollars out of my debit account over drawing my account by $300.00. I told them not too debit the account because there was inadequate funds to cover cancellation fees an the last months bill but they did it anyway

August 17, 2010 at 3:49 am
(288) D. ABAD says:

Amazing to hear all this, although not as egregious as most here, I too just got burned by Direct TV

After completing our contract term with DTV – we cancelled service (or so we thought), to move on to a new service.

We haven’t had their service since the beginning of this year, but just recently received a bill for $113, even after they still owed us $86 in credit. It seems when my wife called to CANCEL in January, they tricked her to SUSPEND it instead just in case we weren’t happy with our new service UVerse, and to avoid any reconnection fees if we decided to come back, she was even assured that after 3 months, it would automatically be cancelled if not changed. BIG LIE! after getting the bill earlier this month and calling to contest it, I was told that when you SUSPEND your account, you are actually allowing for your account to be automatically reactivated after 6 months. They restarted billing us for service on 7/5, we didnt receive the bill til 8/2. It included partial billing for 7/5 thru 7/26 (too late to contest those charges), and current billing for 7/27 thru 8/26. I “cancelled” immediately, and after readjusted charges, my new bill is still $20. Doesn’t sound much, but with the $86 credit I was supposed to get back – this is more than a $100 turnaround in their favor for nothing – CROOKS!!!

During my initial call to contest the bill on 8/2, and eventually cancel, I was able to knock off the remaining 24 days of that current billing period (7/27-8/26), all the while arguing we had not been explained what SUSPEND would actually do, and that we had actually been lied to. The customer service rep then claimed that we did know and allowed it to happen, claiming they had a recording of that conversation, and would be able to go back to it for proof. After I called her on it and said I wanted to listen to that recording as much as she did – she backed off and said she would re-adjust our bill.

After getting the re-adjusted bill today (8/16), fully expecting at least part of our $86 credit back, I was surprised to see we still owed the $20, this was partly my fault as I had not noticed a partial billing from 7/5-7/26 on the first bill. Regardless, I did not even have a chance to contest that time period as I got it too late.

The fact that they LIED about the auto-cancel after 3mos was the main offense here, but even without that, shouldn’t I have received some sort of notification to re-activate after 6 mos of account inactivity, before they were allowed to start charging me again?

It was no use arguing or even appealing to any sense of decency, the superviser I was able to speak to today would only repeat that the rep who was supposed to CANCEL us, had left on his notes that we approved to SUSPEND (3mos lie not included I’m sure), and that we owed them the $20. When I brought back the idea of the recorded call, he had a different story – they do record calls, but only for training purposes, afterwards – they are erased. Convenient I thought.

With this experience and the many experiences shared here, DirectTV is allowed to get away with too much, too often! How is this allowed to continue on?

August 23, 2010 at 8:28 pm
(289) T in Idaho says:

In Dec of 2009 we lived in Florida and ordered DTV. We liked the service as it had Friday Night Lights on Wed. I payed my bill, though it was usually inconsistant just paid it no problem. April 12 2010 we moved from Florida to Idaho I had called on the 11th to suspend the service until we found a home in Idaho. Agent told me to take the equipment with me and to call when we moved into our new home for free, k sounds good. 3 weeks later I get an email that my bank account has just been debited for 677.00 WHAT…. Called the bank and disputed charges. Called DTV they told me my account was never put on suspension. I cancelled the card they debited. Was told that my account was fixed now and actually suspended for three months everything seemed fine. 2 weeks later I call to get our service activated as we had moved. They tell me it won’t be for free it will cost me 50.00 to have it installed, so much for the free move they told me about. The rep tells me if I give her a new Credit card number she can charge the 50.00 and then refund it. Sounds pretty seedy to me, I get upset and tell her that I really don’t want the service just fullfilling my contract. She says you don’t have a contract, I tell her fine then never mind about reactivating. I am still getting bills though and I dont even have the service. I think I am going to call the FTC so thanks for the info. Have cable now and wont be doing any satellite again

My email is gohorsefly@live.com if anything new gets announced thanks

August 24, 2010 at 5:43 pm
(290) leo says:

Upon asking to cancel with directv the company is rude and reckless. They took it upon themselves to retrieve money out of my account. which was not ok, because they withdrew my account to the negatitive of $600+. And the account didn’t even have that much in it. All this took place before I returned the equipment and my card was never credited. I think that class action lawsuit serve them well.

August 31, 2010 at 9:04 pm
(291) Carla says:

We moved to another city in June of this year. I had called Direct to disconnect service. I had already decided to go with cable at the new location. The customer service rep transfer me to the disconnect department. She offered me $20.00 off for 6 months, and gave me a additional box at no charge and thru in free movie channels for 3 months. I asked about a contract and she assured me that there would be none. After we moved and the tech had already installed service in our new home the tech supprised me with a paper to sign. I noticed that it was an agreement for 2 years of service. I signed the paper with the thought that I could straighten it out later. When I called customer service that is when I found out that I had indeed signed a contract and they were sorry that I had not been told about the contract before hand but there was nothing I could do about it. I have disconnected service with them and do not intend to pay the $460.00 bill they sent me.

September 13, 2010 at 12:56 pm
(292) andrew says:

If this case is still in effect I would love to join. They willingly withdrew $1,000 from my bank account. Please contact me.

September 13, 2010 at 1:03 pm
(293) andrew says:

please contact me whomever is involved in a class action lawsuit. my email is andrew.anatala@gmail.com

direct tv withdrew $1,000 from my account with no authorization.

please contact me. they need to be eliminated. the cable doesn’t even work. i live in south florida, home of rain, wind, thunder and lightning, along with hurricanes. they told me if the weather is bad then the cable won’t work. well what do people do when its raining? they watch t.v.!!!!!!!

September 15, 2010 at 11:39 pm
(294) Natasha says:

Myself along with at least 20 other people in my area were all told that on Sept. 10, 11, & 12th that local channels will be available in our area (which were the main reasons we signed up with them). Today is Sept 15th and guess what?? Not only do we still not have our local channels but the NBC & CBS channels we were receiving from out of NY is no longer working. According to their customer service people 1) Local channels will not be in our area until “some time” in October they can’t give an exact date because their computer system doesn’t show dates so they have no idea how I was told specfic dates in Sept. 2) I’ve never had the NBC & CBS channels but if I want them they will fill out a waiver requesting that I receive it, it would take up to 45 days before I get a response and it would cost an addional $2.96 per channel, per month. So basically they are telling me I’m a liar because I’ve watched both NBC & CBS since getting the service installed at the end of July. They then tell me “IF” you were getting those channels and we don’t see how you were, then they must have realized it and cut them off. Yet I still have the ABC channel that I was getting back then. Their reply then was. “If” so, consider yourself lucky cause you should be paying for that with permission to do so. WOW is all I can say. Class Action Lawsuit, heck yeah, sign me up.

September 29, 2010 at 1:18 am
(295) Christie says:

I need help. Someone please tell me how to file a lawsuit against directv. I cancelled service with them in july and they never sent the “recovery kit” for the dvr. two months later I was charged for it. After calling them I found out they sent it to my old address instead of the new one I had given them. Image that. I told them it’s their error they need to reimburse me now and send the recovery kit. Of course that was completely out of the question. I had my bank do a dispute and we recovered out money from the bank. Then I called four other times asking again and again where the recovery kit is? why haven’t I received it yet. Nothing. Finally it shows up and after they are stating they received it they still charged my card again for the same thing. This has been an emotional rollercoaster and put us completely behind on our bills from them screwing up the account. can anyone please help. I don’t want them getting away with this anymore.

September 29, 2010 at 8:21 am
(296) Ray Gintling-ohio says:

Directv and or its authorized sales reps,mislead and lie to me when specifically asked billing questions regarding charges, and omitted rebates,xtra fees, and so on. I just canceled my service within a month, and only a few days of receiving my bill. It has also negatively affected the bundle package with Winstream that
charges an average of 40 % over there advirtized rate in taxes and “fees” that they never tell you about when you ask and sign
up either. I should be told when i ask whats my bill total going to be every month the” grand total i’m going to write the check for”thetruth before i sign the contract. I would absolutely love to be in a classaction lawsuit against these people.

October 2, 2010 at 5:11 am
(297) Ross Harris says:

Well the “refer a friend” thing is no joke. You all may have not gotten credit because you called the wrong number. If you want to save on your initial order of Directv, do what I did and go to http://www.directv.com/refer and enter in code 40711911. It save me $100 on top of the current Directv offers. Calling 1-800-507-4045 for the discount only sometimes works as I found out earlier.

October 3, 2010 at 11:42 am
(298) kathy j says:

I’ve had nothing but the best customer service with direct TV….On top of all their current promotion, you can save an extra $100. Use this friend referral number (52713725) to get: $100 credit towards your Directv account (save $10 for 10 months on your bill)! HOW TO USE: Call Directv at 1-800-507-4045 or visit directv.com/refer (look on the right-hand side of the page, enter 52713725 and click “Get Directv now”). I’ve found that using the website works better for the discount.

October 7, 2010 at 8:17 pm
(299) Angel says:

ALL YOU HAVE TO DO IS GO TO YOUR LOCAL COURTHOUSE
AND FILE A SMALL CLAIMS AGAINST DIRECT TV .IT USUALLY COSTS $35.00 AND IS ONE OR TWO FORMS. MOST COURT
HOUSES HAVE A PREPRINTED FORM. ALL YOU HAVE TO DO IS FOLLOW THE DIRECTIONS AND MAKE SURE TO ASK FOR ADDITIONAL MONEY FOR ANY BANK FEES . I DID THIS ON MY OWN AGAINST DISH NETWORK AND THEY PUT THE MONEY BACK INTO MY ACCOUNT THE SAME DAY COURT WAS SCHEDULED. THEY NEVER INFORMED ME OF ANY OF THE CHARGES PRIOR TO TAKING MONEY OUT OF MY ACCOUNT.JUST WATCH OUT ,AFTER THE COMPANY GIVES YOU THE MONEY BACK ,THEY WILL TAKE IT FROM THE SUBCONTRACTORS ACCOUNT AND THEN HE WILL TRY TO TAKE IT OUT OF YOUR ACCOUNT. SO IF YOU GET YOUR MONEY BACK FROM DIRECT , AFTER YOU GET IT CHANGE YOUR CREDIT CARD NUMBER OR BANK CARD NUMBER SO THE SUBCONTRACTOR INSTALLER CAN’T GET IT LATER.

October 24, 2010 at 5:09 am
(300) rgintling says:

I found that they will tell you anything, then when you get the bill and say no way, and cancel service you get socked with the disconnection fee. I would like to find the classaction lawyer involved- 330-653-2170 They don’t respond, i’ve sent them ceretified mail complained, and everything. They lie, ommit, and promise things that are completely misleading!

November 10, 2010 at 9:28 pm
(301) robert says:

I just the other day filed a small claims suit against DTV. All of your ranting and raving on this site has gotten you nowhere. They lied to me and I had it recorded on tape. I sued them in small claims court and got back ALL of my money plus court fees.

Stop complaining and praying for help, go to your small claims court, pay the $20 filing fee and sue their asses off. If they send an attorney it will cost them $350 and hour and if they dont show up you will win by default.

DO WHAT I AND OTHERS HAVE DONE AND SUE THEM IN SMALL CLAIMS COURT, YOU WILL BE COMPENSATED!!

November 22, 2010 at 2:45 pm
(302) DT says:

Directv is a scam. Picture and service is far inferior to Comcast. We dropped within 15 days, paid nothing, and changed our Debit account. They can chase us till hell freezes over for the $500 they say we owe them, but by Florida law, do not. Don’t deal with them at all !!! They currently (11/2011) have at least 3 class action suits against them for essentially deceptive practices, in Florida,
Washington, and California.

November 29, 2010 at 1:26 pm
(303) EMMY says:

We did that too after reading all of these posts. We cancelled our card and did not pay fee because we never signed anything saying we would pay a cancellation fee and we moved and could not use it anyway. My husband now has horrible credit because of this. I am now trying to write a pay for delete with the colleciton agency but I am furious that they are able to do this to so many people and get a away with it. Doesn’t the government see all of the complaints and don’t they now have a horrible BBB rating how are they still here.

December 6, 2010 at 11:23 pm
(304) Daniel says:

I have been a customer of DTV for only one month now and have been disappointed twice by the way they’ve handled things. Even though I haven’t had any money taken from my account or have been wronged in any serious damaging way I still am concerned about what may lie in the future with this company. I was totally under the impression that I had a year contract with them. However, it looks as if I, in fact, may have a 2 year contract since I have DVR included in my contract. The sales rep never told me about this…. Is it true? Does anyone know about this? Also, about the primary lease fee??? I hate how unclear and misleading DTV’s fast, smooth talking sales reps are and how much they just leave out. They do not direct you to the fine print at any point until they’ve wronged you and you’ve quetioned it. Robert, I’d like it if you could maybe email me more info about this small claims court just incase they wrong me badly. Plus, if you wouldn’t mind, could you tell me a little more about what they did to you and what drove you to take such action. I’d really appreciate it. My name is Daniel yankeeboy_1@hotmail.com. Thank you sir

December 13, 2010 at 7:10 pm
(305) Joe says:

**** Direct TV. This company is shamefull. Thankfully I “read up” on them before considering them as my cable provider. No thanks! Comcast will do just fine until verizon comes into town. These complaints are unbelievable.

December 15, 2010 at 2:37 pm
(306) Dionne says:

I too have been a victim of Direct TV. On September 2, 2010 they withdrew $650.02 from my bank account. When I contacted them I was advised that the deduction was for 3 months worth of premiums due AND equipment. I moved to a new location in October of 2009 and updated my address with the company requesting cancellation and final bill. I never received ANY notice from them. Not a phone call or letter in the mail. (My phone # has been the same for years) When I requested a duplicate bill and the boxes to mail the equipment back be sent to my home I AGAIN didn’t rec. it. When I called again they stated they STILL had my old address on file!! This was the 3rd time I’d given them my new address. When I confronted the rep. about the charge being applied to my bank account and NOT the credit card I was required to provide to start services (and at that time I was advised that IF any fees were due they would charge THAT credit card) the rep. told me that by paying online with my visa check card, I AUTHORIZED them to charge that card for ANY fees WITHOUT my consent!!! Apparently section 5H or 5E of the contract stated they could do so. I requested a copy of my contract and to this day have NEVER rec. one! I did get credited $320.82 back to my account but the remaining balance is still MIA. I was told that I was charged 3 months worth of premium AND a cancellation fee!!! WHAT?? Of course when I called I was not able to receive ANY answers! :o (

Signed,
Dissappointed and Ripped OFF in Sacramento

December 16, 2010 at 4:17 pm
(307) Mandy says:

They did the same thing to me…they caused my account to be overdrawn..and not only took money once but twice and everytime I called or emailed them they just kept putting me off. I recieved the boxes to return the equipment on a saturday and also recieved info stating I had 7 days to return them or I would be charged a large fee for them…they took the money out 3 days after I got the notice. I told them about that and how it didnt allow me to even put money in my account to cover the charges until they did recieve the equipment and now I am overdrawn, they didnt care said it was my fault and refused to give back any of the bank fees. I wish I would have known about the suit, I would like to have been able to get my money back..I am still trying to pay back the money I had to borrow to cover everything.

December 17, 2010 at 2:24 pm
(308) teresa gombeda says:

they did the same thing to us after buying the boxes off of them! we had our service disconected and they went in to our bank account and took over 400.00 causing us to over draft. i would like to know how to get involved in this lawsuit

December 20, 2010 at 10:56 am
(309) jacqueline braxton says:

this true about direct tv they is a rip off they will shut u off at one price and charge u a higher price attach all kind of off the wall price plus if u reconnect there another skyhigh price i were they slave for over 15yrs because they had the cartoon channnel perfer for my grandson i belive it were pbs but now he,s out grown it so good lk to the pursuit in gettin your money back.

December 21, 2010 at 2:16 pm
(310) Allan says:

In 2008 I was called and offered nfl network for the remainder of the season (in oct) for $4.00 a month xtra
on my monthly bill. Which I agreed too. but at the end of
the season they (directv) sent a bill stating that I owed
them $90+ for this program. I called them and raised hell,
argued with them for about half an hour. Finlay she No name said i could settle for $70. Just to get her and the
company off my ass I paid it and cut my contract to them
to the lowest I could to get fox network. I think it was a
scam and would like to join in on the lawsuit against those
mfrs

December 24, 2010 at 12:52 pm
(311) Charles C. Neloms says:

I was told at Best Buy that I would own the HD receiver That I paid fort, Directv said no.
Directv overburdens one household with to many additional
charges. Ex: Husband each have HD tv’s in bedroom, in order for us to watch different programs at the same time, it cost us an additional $11.98 per month.
The same movies year after year

December 27, 2010 at 8:07 pm
(312) Bruce says:

1 – After 12 years as a loyal customer, we fell on bad times and got behind on our bills. So as I realized that I couldn’t pay the bill as it was due, I wanted to suspsend service for a few months till I could catch up and continue to use any more of thier services till I was able to pay as I go.

Well, NO!! I can’t suspend service till I pay in full for the bill that is due now. I have to continue to rack up more charges for services that I don’t want until I have money pay up all my bills. This will just get me deeper into their debt each month. Direct TV is about a half step away from being an organized crime syndicate. They follow the rulebook of “loan shark” very well.

2 – My choice was to continue to get further behind without an option to suspend, or cancel service. So I cancelled. I was told that I was still under a two year contract for a free upgrade of an HD DVR as a gift to me for being 10yr customer. I was past the 1 year committment, so I didn’t owe them anything more.

3-They charged my bank account for the exact balance in my account. I had to dispute the charge with my bank and change my Debit Card to avoid them getting their grubby hands on any more money without my consent. This is a very unethical practice that the banks and CC companies are allowing them to do with out accounts.

4 – They said that I owed about $800 for past due monthly billing, early termination (wrong), and for the DVR (wrong, I returned it). I owe only for the past months bill which I paid most over the next few weeks as fast as I could.

5 – These companies have WAY TOO MUCH power in thier contracts to beat down the consumer. We need help from the FTC to stop these unethical practices.

How do I join a lawsuit?

December 30, 2010 at 9:38 am
(313) carolyn Page says:

I too was riped off by direct tv… they opened an account in my daughters name and use my ss# then they took 257.00 out of my bank account with out my autherazaion… very upset.. wish someone could stick it to them the way they have stuck it to us.. they rob us of money we don’t have . i’m a school bus driver and now i have one more billto pay plus my bank account is overdrawn….. unfair…..

December 30, 2010 at 11:09 pm
(314) Joseph J. says:

I don’t know why the government allows DrirecTV to rip off people like this. I am also a victim of this practice. To start my service, I bought my HD-DVR at Costco in November 2006 for $269.99 plus tax. Service was installed a month later. I was to receive a $150.00 rebate and a $50.00 Costco cashcard. I never got the rebate or the cashcard. Directv only provided me with one standard definition receiver box which was brought by the installer. After about four months of service, still believing my $200.00 rebate and Costco cashcard will be sent, I went back to Costco to buy a regular HD receiver for $84.99 plus tax, to replace the standard definition box. After being pushed around for almost one year, and still has not received my rebate/cashcard, I told Directv that I will not continue the service if they won’t give me my $200.00 rebate. Right there, I was threatened with collection if I discontinued service. Within minutes, service was disconnected. I later received a bill of almost $1200.00 which includes the bill for service up to the time of disconnection ($138), and over $1000 for early termination and the three boxes (the standard definition box provided by Directv, and the two boxes that I bought from Costco). I went to Costco to complain, but Costco was of no help in helping me get my rebate or cashcard. This bill was sent to collection and has been affecting me adversely when I try to get a loan. This rip off and destroying one’s credit has to stop. I am ready to file a lawsuit against Directv to get that negative report out of credit report.

January 2, 2011 at 7:58 pm
(315) Teresa Pruitt says:

I have been with both Directv and Dish Network and thier both a bunch of Crap!!!!!!!!!!!

January 2, 2011 at 10:13 pm
(316) Don says:

Whoo! I just got Direct TV less than two weeks ago, I wish I would have read this blog first. System does not work as installed on either TV. Aftr many phone calls they’re sending a repair dude in a few days. But with regret, I see by reading here where this is heading.

If there is a Class Action work, please let me know.

January 3, 2011 at 7:59 pm
(317) Thomas Bodetti says:

I will be joining this lawsuit simply because what they are doing is deceptive and it is illegal, if you are leasing equipment it is the responsibility of the vendor to maintain that equipment.

Apparently in order to get new equipment you have to pay full price, well you know what I dont need them I can get service from another vendor.

January 12, 2011 at 11:04 pm
(318) kisha says:

direct tv would change the monthly account charges to a higher denomination without explaining their terms for me. Me and My husband have always had bad reception ever since we had the service as of 2009, they told us that in order to cancel we had to pay close to 400 dollars in cancel fees. when we kept being interupted while ordering movies they would not compensate us for the loss and this had happed over several times. I finally canceled but want my money back now!!!

January 15, 2011 at 1:05 pm
(319) Ray get says:

************ READ THIS*************
This is how to get out of a contract with out paying any fees.

This is the only way…

You will have to move to an apartment and you have to not have no line of sight ( north facing baclony, Trees in the way) and also simply “No Landlord Permission” to install service, this is the easiest and doesnt require a 2nd opinion by directv.

Directv then has no choice but to let you out of your contract and refund any fees they owe you from your last payment.

January 16, 2011 at 1:39 pm
(320) Michael S. says:

It’s not surprising to know that another major lawsuit has hit DirecTV for “unfair sales practices,” including “hiding fees, planned rate changes and terms that call for automatic contract renewals.” With over 40,000 complaints to the BBB and an “F” rating I’m surprised people are still willing to sign up for DirecTV. As a both a customer and employee of DISH Network I’m happy to say that DISH Network beats DirecTV in value, customer satisfaction, and loyalty. Check it out and compare at dish.com

January 17, 2011 at 1:53 pm
(321) hometheater says:

NOTICE: To all those Dish Network employees posting comments on this topic – This is not a forum to blatantly provide free advertising for Dish Network. It is important to note that I am not suggesting to readers that the purpose of reporting on DirecTV’s problems is not intended to be a vehicle to suggest that readers subscribe to Dish Network instead.

January 21, 2011 at 3:30 pm
(322) Netzarim says:

I had DTV for over 10yrs. I was over a year outside my contract terms. I own one received outright and was leasing two others. I got behind on my bill and they terminated service. A week later I got a box to return the two leased receivers. At the same time they pulled 460.07 out of my checking account causing massive over drafts and fees. I returned the equipment right away and they have acknowledged receipt. I called and asked when I would receive an refund of the equipment fees. They indicated 6-8 weeks. Here we are 10wks later, still recovering from the over draft fees – which have added to hundreds of additional dollars. I called them today, they said they will escalate, but had no idea why “Financial Operations” had not released the funds. I told them that this was criminal and the CSR was in agreement with me. Ten weeks to get a refund on equipment fees for equipment they ackowledge has been returned? I checked online and my account with them still shows a 460.07 credit. It should read “0″ and I should see that money in my bank or have a check in my hand. I have neither, and based on the number of complaints in this list, I seriously question whether I will without legal action.

I am in Texas.

February 2, 2011 at 1:45 pm
(323) sandy says:

please, Please! if you don’t want to go thru hell with directv and 40 different answers with 40 different phone calls, don’t order! I tried to cancel the day they came, b/c they were suppose to have an extra dvr and also install internet. I found out then, no dvr, no internet. I had to call and order myself! then when i called, they didn’t even service my area! directv would not even help me get a new carrier. they kept telling me to call at&t! I told them I ordered from YOU! I sent back equipment before they asked, was within the 15 grace period. Got told many different “rules” over all those calls. I think they make them up as they go. Then, 1 month later, not 3,just like they threatened, they swooped in and took out almost $500 from my debit acct! Didn’t even let me know! After many more calls, I finally got my money back-except $40-for cancellation fees! lol

February 10, 2011 at 7:36 pm
(324) Abdul Egal says:

I ordered triple play serice (phone, internet and TV) through AT&T. However, AT&T never installed phone and internet but sent Directv to install TV service on 1/14/2011. On 1/28/2011 I called Directv to suspend the service until AT&T installs the internet and phone since they told me not to cancel my Comcast phone, Internet and TV until they install my service. Directv customer rep was rude and didn’t want to suspend the service. I told them to cancel and paid $23.99 bill they sent me in full. I also sent back their equipment. Now they want me to pay $402.40 early termination. I never signed contact with them for 24 months. AT&T never told me they will sign me up 24 months with DirecTV. This is consumer ripoff and misleading that needs to stop. STAY AWAY FROM DIRECTV. I wish I read this page before I let them enter my house.

February 13, 2011 at 12:45 pm
(325) Danielle says:

Just sift through this website:

http://www.complaintsboard.com/bycompany/direct-tv-a72/page/2

I am not sure which tv service I’ll be going with, but I’m crossing direct tv off the list.

February 24, 2011 at 11:36 am
(326) wandamuldrow says:

I was so excited to get direct tv. At the time you had to go a Att store to sign up. So when I try to sign up I was told there was 450 dollar deposit for direct tv. and a 110. deposit the internet and home phone service. When I cancel the service I was then told the deposit was non refundable what a ripoff.

February 26, 2011 at 1:55 pm
(327) COUGAR says:

I CANCELLED MY SERVICE WITH DISH NETWORK BECAUSE OF INCREASES IN MY MONTHLY STMT WITH NO WARNING, TERRIBLE SERVICE ON A CLEAR DAY, REMOVING CHANNELS WITHOUT NOTICE, ETC. THEY CONTACT ME AND TELL ME I CAN’T CANCEL BECAUSE I SIGNED A CONTRACT. I ASKED THEM TO PROVIDE ME WITH A COPY OF THE SIGNED CONTRACT, THEY TELL ME IT IS VERBAL, THEREFORE I ASKED THEM TO PROVIDE ME WITH A RECORDING OF THE SO CALLED CONTRACT, NO RESULTS. I NEVER SIGNED ANY DOCUMENTS OF ANY KIND OR AGREED TO ANY SUCH CONTRACT ERBALLY. I EXPLAINED, HAD I SIGNED A CONTRACT, MY MONTHLY BILL WOULD HAVE NEVER GONE UP. THATS WHERE THEY GET YOU! THEY CAN INCREASE YOUR BILL AT ANY TIME AND REMOVE ANY CHANNEL AS THEY SEE FIT. NEEDLESS TO SAY, I AM NOT PAYING ANY CANCELLATION FEE BECAUSE THEY ARE UNABLE TO PROVIDE MY SIGNATURE ON ANY KIND OF CONTRACT OR DOCUMENT…IF THERE IS A CLASS ACTION SUIT OUT THERE IN REGARDS TO THIS MATTER, PLEASE LET ME KNOW AND I WILL SIGN UP.

February 27, 2011 at 7:05 pm
(328) mike says:

Same thing happened to me. The website said no commitment I asked the rep and she said there was no commitment. Time to cancel yes its 20 bucks for every 2 years so I cancelled my credit card so they cant direct bill. This company needs to go away its corrupt. Found this link not sure if the suit is valid but if it is then I hope they really hit DirectTv hard for there corrupt dishonest practices.

http://www.schneiderwallace.com/news_detail.php?id=14

March 22, 2011 at 3:24 am
(329) ruth phares says:

I purchased direct t.v. with the promise the first year would be $49.95 a month, but instead they charged me double what the agreement was $90.00 a month. I live in San Diego, California and would like to start, or get in on a class action suit. This company should have thier license taken away or should. mandatory, give subscribers, free subscription for two years. This criminals should diffenetly be jailed Ruth

April 2, 2011 at 9:05 pm
(330) nancy says:

Directv sucks. All you can do is post this on your twitter or facebook page since they do not have a way to get ahold of their corporate office……….no phone or email to them. SO post on anywhere on social media that DIRECTV SUCKS!

April 8, 2011 at 10:29 am
(331) Bernadette Shabazz says:

I am in the process of beginning to file a law suit against DirecTV as well. For breach of contract as well as the lies & deception used to trick me into obtaining services. I live in Port Saint Lucie, FL. I am wondering if anyone else in my area has been ticked & deceived as well.
This company needs to be ashamed of themselves! I was even scammed by the Tech who came to my home! He took all of the my equipment from the box that connected my Comcast service. When I canceled my DirecTV 20 mins after the Tech left. The Tech purposely brought me the wrong piece to restore my Comcast Service (which thank goodness I had not canceled yet) then he charged me to bring back the equipment he took that belonged to Comcast. DirecTV promised me services that were not even available in my area such as Internet through AT&T. The DirecTV assured me I could get services & gave me a monthly cost as well as a installation date only to find out the installation was only for Tv service through them & I was left with the headache of finding phone & internet on my own after being assured I would get all 3 services on my DirecTV bill. I want to know if I am the only one in this area. Either way, I will file my suit.

April 28, 2011 at 10:57 am
(332) brian m says:

Here is a fact that I should state here, especially considering Bernadette Shabazz’s comment concerning Directv ‘tricking’ her into signing up for their service by bundling AT&T telephone and internet service with their Directv bill.

The fact that YOU do not realize that AT&T does not provide telephone service in your area is certainly not grounds for suing Directv, YOU live there, THEY don’t… Whomever you send money to every month for your phone service (beyond using Vonnage or Magic Jack or something) is the ONLY company that provides telephone service in you area (of the major telephone carriers) Verizon, AT&T, Frontier, etc. do not compete directly in service areas, and Directv can only bundle their billing with whatever happens to be your local phone carrier, your failure to be aware of whom your local phone carrier is not THEIR FAULT. Another thing to keep in mind is that Directv does not bundle your billing, your local phone carrier does, so, for example in my area, we get a bundled bill from Frontier communications, not from Directv, it is an offer from THEM, not from Directv.

You can sue them if you wish, or try to, but I have a feeling the Judge will throw the case out based on the fact that you are suing the wrong company, when you contacted the number you called to sign up, THEY should have informed you that AT&T doesn’t serve your area, so before you file, get your facts straight.

April 28, 2011 at 11:33 am
(333) brian m says:

Another thing I should point out, for those who have such problems with Directv, read Cougar’s comment… Note that their complaint is about poor reception, even on a clear day… not to mention his billing being changed without notice, ALSO NOTE that they are referring to DISH NETWORK…. Something that you should ALL consider is what is your alternative??? Cable companies charge more than Directv’s basic rate for their basic offerings, which have fewer channels and outtages that last for HOURS if not DAYS, compared to Directv’s tendancy to suffer from interrutions in more the area of SECONDS or MINUTES.

I have 25 years experience in consumer electronics, and have spent massive time in various homes, with various premium television services, and from 25 years of comparison, Directv is less expensive, has more extensive programming, and a more dependable, higher quality broadcast.

No company is perfect, but most complaints here are about customer service (ie. the 20 year old’s they pay minimum wage to answer the phones, or ‘sell’ their product to customers calling to order the service), and true of any company with a large telephone support staff, they lack knowlege and authority, ALWAYS ask to speak to a supervisor if you are not getting what you want from the person who initially answered your call, they have almost NO latitude to amend company policy, however; I have had great luck getting any reasonable request from a supervisor.

As far as customers not being informed, I have called personally ordering an extra unit for the bedroom, upgrading the livingroom to HD, upgrading the bedroom to HD, and EACH TIME I was clearly informed as to the early termination conditions, you see… they work from a script. Every time they sign someone up, it is the exact same statement, I know, because I’ve heard it 3 times on 3 different occasions.

May 3, 2011 at 8:57 pm
(334) chris says:

Post 332 Is correct. Post333 not so much. When I was with direct and wanted to upgrade my package, I was told I couldn’t, without upgrading my equipment. Funny, I just spent 3 months watching that same package on standard equipment as a promotional deal! Now, knowing how they like to rope you in, I asked about the equipment, and the promised HD reciever is free for my area [ yeah, right] Somewhere I had read previously that ANY change would enroll you automatically into a new 2 year commitment, which I did not want, I honored my original commitment and was now month to month. I talked to 4 supervisors before number 5 finally admitted any equipment upgrade commits me to another contract. Then another price increase for the crappy package I had finally sent me to the other side. Over a month after I cancelled service I got 2 statements saying direct owed me a balance of $xx.xx. But they still had not credited my card [ By the way, NEVER use a bank act. always a card, you can always have the credit card charge put into dispute] After many phone calls WITH “supervisors” Nothing was resolved, when I mentioned my state’s law suit for deceptive practices [ PA] The person on the other end of the line hung up. Anyway, my credit card co. took care of it. I had several calls to come back, but if this is how they treat customers I would have to think long and hard [ The last offer they made was quite extrodinary]

June 5, 2011 at 5:52 pm
(335) vona says:

So I think that I’m getting a personal lawyer… I sold the recievers that purchased…. due to the large bill I got before moving out. ..so there were mine so when I sold them I had full right when the person that git them tired to hook them up they said that the devices where still under a contract okay now he wants his money back that I don’t have and on top of that when the buyer wanted to know why they didn’t work or why he was unable to use them they gave out my personal info…… okay I’m pissed and some will pay …..

June 11, 2011 at 9:45 pm
(336) juno says:

Just got my free up date that they have been tring to sell me for the last 2 years. they took my 2 dishes down and put up a single dish leaving miles of cords all over my roof. next they replaced 3 boxes the living room box (h23) is ok the other 2 boxes are differant (h22) when you put the channel number in it auto goes to the hd channel and you can not just press up or down you must go to the guild and click on the non hd channel. so we call service department as the old equipment they could do it from the office. this old equip was 10 years old and worked great this new equip wont do anything now box 1 will hide all hd channels so we request that we want all 3 boxes the same as box one. we are now over 4 hours into this service call installer is in the living room on cell phone saying he needs to be else where we have a supervising rep on phone tell us 1st you dont pay for this equipment so you take what you get so i told him to remove the 6.oo a month for each box if its free. now he tells us that its for the service. now im paying so i want them all a like now he tells me that they cant as they have no idea as to what they have in the were house so they cant my husband has an mba in bussiness who now get on the phone to find out what kind of company does not know what they have in stock we ended up getting rid of box 2 and 3 and after finding this places i went to at&t and had them make a note in my records that it has been less than 24 hours so if the try to get extra money i will have proff on monday i am filing a complain with bbb and the ftc i hope everyone here does the same. my roof is still covered with wires and it only took 30 seconds to disconect the 2 boxes they are removing. this is a compony i will never use again. just need to find a good deal….

July 5, 2011 at 6:22 pm
(337) Cindy says:

Looks like everyone needs to file a complaint with the Attorney General of their respective states. My issue has been with their bundle price with Verizon. Was told I would get one price through Verizon and DirectTv says they never offered that price, I fortunately printed my order contract from the web and did not wait for it to be emailed as that copy did not have what was promised. I have made 13 phone calls so far between the two companies and have not had the issues resolved. When they offer the bundle if Directtv installs before Verizon does it voids the bundle price, but they set up the appointments for both. Big mistake changing to them….Just don’t do it

August 4, 2011 at 5:35 pm
(338) Parish says:

We are currently fighting DirectTV for extreme overbilling. We wanted the bundle deal for $80.00. All in all, we ended up paying over $1,000 for our “deal” with AT&T and Direct TV. AT&T admits the mistake but not DirectTV! They have the gall to call a collection agency on me because they want $160!! How dare they!
If there is still a lawsuit against them, I want to join!

August 4, 2011 at 5:37 pm
(339) Parish says:

We are fighting Direct TV. We were supposed to have gotten a bundle deal for $80.00/month through AT&T and DirectTV. In the end, we paid over $1,000 and Direct TV has the gall to send me to collection for $160.00!

August 15, 2011 at 1:52 am
(340) Stewart Hilliard says:

My experience with Direct TV is the worst ever. could someone advise me on the process that I should take to sue them for breach of contract, Unjustified fees, as well as the lies & deception used to trick me into obtaining services. Could someone please advise me. I live in Boston. Thanks

August 15, 2011 at 3:58 pm
(341) hometheater says:

At this point, the best thing to do is to contact your State Attorney General’s Office or your state’s Consumer Affairs Dept.

August 18, 2011 at 9:31 am
(342) KAT says:

I asked what looked like a Best Buy employee if they had Roku. He said yes and escorted me to the back of the store, while asking me questions regarding my cable/internet/phone bill costs. After he called me miss about ten times, I started to ask him questions. Only after I paused and looked closely at his uinform and noted in smalll print he was a Direct TV representive. The manager did not seem to care when I complained that this made me feel unsafe as female shopping alone. I did receive more understanding from corp at 888-BEST BUY after holding for 15 minutes to lodge a compliant. I dont know if Best Buy carries Roku or not as Direct Buy guy took me to a display for expensive equipment.

September 1, 2011 at 8:10 am
(343) James says:

The ‘Office of the President’, by the way, is actually a call center in Boise, ID. The actual corporate headquarters are in Greenwood Village, Co.

September 13, 2011 at 9:42 pm
(344) mike says:

I recently switched from directv I believe it was july 2011. They told me to mail in my cards out of the receivers or they would bill me for the receivers. Then right after they recieved the cards they called and said i owed them 136.00 for pay per view movies from 2002 nine years earlier that is rediculous. I asked for an itemized bill and didnt recieve one. The next call i recieved was from a collection agency. I have sent a dispute letter. I believe the statute of limitations is six years in NY state. If anyone can give me info on a class action lawsuit that would be great.

September 23, 2011 at 4:10 am
(345) Monica says:

The be all and end all is the FCC. File complaints with them since they regulate the entire industry.

November 6, 2011 at 12:22 pm
(346) Toeknee says:

All of you sound like whiny babies that don’t like to do research to find out about a company rules and policies before you join. The result: unsatisfied morons.

December 3, 2011 at 10:55 am
(347) Lindda says:

I have been with Directv a long time, and paid on time for a very long time…but husband lost job and now we are late. We have the protection plan and the box we had would not work so they replaced it with another, they never ever mentioned it would bind us into a 2 YEAR contract….I am floored. Now we can be charged 400 buck if we cancel.

December 7, 2011 at 7:32 pm
(348) Shannon says:

Directv decided to help itself to my back account through my debit card for over $900.00 for fees, equipment, and past due bill. I had to cancel the service because I could no longer make payments to them and pay my then mortgage payment. Now with their unauthorized deduction from my account, I have nothing to use to obtain a roof over myself and my child’s head. I had to cancel my debit card so that they would no longer have access to my account. I was pretty much told by each representative I spoke with that they would continue to debit my account unless the card was no longer valid. I never granted them permission to debit my account in the first place and I am very upset that this company has gotten away with this time and again. Supposedly, I am to receive a check for $321.00 for returning their equipment after 30 days worth of processing but I am certain that they are going to attempt to find a way to keep from returning that small amount to me. Their policies and fine print, according to the representative, state that they were granted access to my account at any point in time to recover any debt that I owe them. I want to know where that fine print is and want them to understand that they are violating many different laws with their policies. I don’t want anyone else to be screwed over by them like I have been. I will not obtain service from them ever again. DVDs will be the way for me to go. I can get my news stories from the internet and radio.

December 20, 2011 at 5:00 pm
(349) Susan says:

Nine months after my boyfriend and I split up (it was his account and he took all the equipment with him) Direct TV deducted $187.00 from my debit card (leaving me a balance of $0.00 on my card) for partial pymt of the outstanding balance ($84.00 balance still remaining) and they claim that since I did use my debit card to pay a couple of monthly charges that they are authorized to charge my card without express permission (it was never set-up as an “autopay”). I simply can not believe that after nine months they can just suddenly take my money without my knowledge or consent.

December 31, 2011 at 1:17 am
(350) ColoKat says:

They LIED to me that if I paid my bill via online bill pay it was the SAME as paying on their site – but it isn’t. I paid my bill on the day it was due, from my online bill pay, but they cut my service anyway, so I had to pay AGAIN to get service restored WITH THE EXPRESS PROMISE THEY WOULD REFUND THE $$ W/IN 10 DAYS.

Well, you can guess -no refund. Instead, they CREDITED my directtv account! when I called they had the BALLS to tell me they would cut a check and it would be to me … within 10 days.

I’ve lost 20 days of interest on $200 because DIRECTTV LIES about how they receive and post payments then DRAG their arses getting my money back. I’ve been a customer since 1999 and they are starting to SUCK

January 7, 2012 at 10:04 pm
(351) The #1 teenage web cam chat rooms. Completely no registration, free audio and video chatz says:

Bored out of my mind, begun googling.. found your site. Wonderful read! Bob

January 11, 2012 at 6:44 pm
(352) mortgage says:

It really seems like you are in the know about this.

January 24, 2012 at 9:28 pm
(353) elissa says:

I signed up for a bundle pack through direct tv and they did all the ordering threw century link told me that 4 mb would be plenty for what we use in my house (computer, ds, xbox) well it wasnt my original price was 59.99 for tv and 29.99 for phone and internet. century link cancelled my order because it did not exist at the price they gave me and wanted 59.99 plus direct tv now i cant bundle so i cant afford to pay for comcast bundle and direct tv so i try to cancel because they lied to me but im suppose to pay 460.00 to break a contract that they broke on day one what do i do who do i call can somebody help me please!

February 27, 2012 at 10:18 pm
(354) Nick says:

Two year’s ago I got it and didn’t have A HD tv. Told them didn’t want HD. They sent A HD recever and charged for the HD. When I told them to get lost they told me I had to pay $600.00 for the recever’s . I sent them back they still want the $600.00.

March 24, 2012 at 8:19 am
(355) Pauletta Rahe says:

Hi there, i just wanted to drop you a line to say that i thoroughly enjoyed this particular post of yours, I have subscribed to your RSS feeds and have skimmed a few of your posts before but this one really stood out for me. I know that I am just a stranger to you but I figured you might appreciate the admiration Take care and keep blogging.

March 24, 2012 at 2:11 pm
(356) hometheater says:

Thanks for reading my site and for the kind words – pass the word along to all your friends :)

Robert Silva
hometheater.guide@about.com
http://hometheater.about.com

April 17, 2012 at 6:39 pm
(357) Ray says:

today i checked my bank account and direct tv charged me about $60 for a pay per view that they said i ordered in may of 2008!!!! REALLY!!! i cancelled my service with them about 3 months ago and returned my equipment like a good customer. they said since i didnt have my phone line hooked up to the reciver that when they get the equipment they scan them to see if there is any unpaid pay per views so they can charge it. i was suppose to get a refund for my prorated service but they maneged to steal that from me also.

April 22, 2012 at 12:01 am
(358) Brian says:

Back in December of 2009, Directv combined with USBANK broke me. I was in a dispute with them over my satelite service. Everytime it rained (even just a drizzle) I would lose signal. I stop paying because I wasn’t getting what I was paying for. So, in true big business fashion, they closed my account, and hit my debit card they had on file without my authorization for $275. I called my bank, USBANK to stop payment, they wouldn’t do it. As a result I lost everything. Been three years, if I want anything, I have to pay cash. I had a credit score of 800 +, now it’s under 600. I can forgive almost anything, but this is a “Thorn in my side.” I am still pissed off about this. If I used someone’s debit card without their permission, I would be in jail!

May 22, 2012 at 7:36 pm
(359) jd says:

WE WERE CHARGED FOR XRATED MOVIES THEY SAID WERE ORDERED BY A CHILD WHO WOULD LET A CHILD ORDER PORN AND HOW WOULD A CHILD KNOW THE PIN AND PASSCODE THEY BILL US THOUSANBDS OF DOLLARES WE EVEN HAD THE PAPERS WHERE THEY TOOK OFF THE CHARGES SAYING SOMEONE GOT ONE NUMBER WRONG BUT STILL SSENT US BILLS AND THEN TACKED ON WHAT THEY HAD TAKEN OFF WE WILL NOT PAY THEY ARE CROOKS

June 14, 2012 at 8:35 am
(360) Satellite Direct Tv Help says:

I am really impressed with your writing skills as well as with the layout on your weblog.
Is this a paid theme or did you customize it yourself?

Either way keep up the excellent quality writing, it is rare to see a great blog like this one
today.

June 27, 2012 at 3:07 pm
(361) Sally says:

My receiver broke. After a month of fooling with service calls, I sent it in for a new one, and my service was out for a month. I requested a credit. They credited me $30.00. The bill was due in 3 days. I decided not to pay for 2 months, when I did not have service for one of them. They disconnected me. So, 2 months later they send me a bill for over $950.00!!! $500 for early termination! Since I never used the new receiver, and never paid anything…I never obligated myself to anything. One has to use the equipment or make a payment to accept the terms and agreement. I never did. I will not pay it. The one month due was for the next month…which I never got. I will return the receiver ($250 on the bill). I have signed up for the Class Action Lawsuit for this Excessive Early Termination Fee baloney. I was a customer for over 7 years.

THE CURRENT LAWSUIT SIGNUP SHEET IS HERE, LINK IN LAST LINE:

http://www.lieffcabraser.com/consumer-protection/case/41/directvlawsuit

FORM:

http://www.lieffcabraser.com/forms.php?id=401

July 20, 2012 at 4:35 pm
(362) Jim says:

I was never late on a bill. I cancelled my service and paid a cancelation fee of $200. The reason I canceled was poor reception and droped channels. I felt they were in breach of contract by not providing what was agreed upon, however i paid the fee. When they recieved my equipment they stated there was a ppv movie not paid for and sent me a bill which I also paid. Unknown to me they where billing my debt card with 8 yes 8 different fees rangeing from 2.40 to 11.60 everyday. My free checking account was used only for an expence account for work and had not been used in a few months and had only a few dollars left in it. After Direct TV got done the account went to a neg balance and bank fees went up to $340.00 because of their attemps to withdraw money ( that was not even owed to them). I can’t believe they think they have the right to do things no one else can do just because they say so. I am currently looking on the web for class action law suiits against DTV and plan to get on board.

July 27, 2012 at 10:40 pm
(363) Ben says:

DirecTV recently offered cable + internet for $45/month. Not only is the internet garbage, but for 2 months now after our signup, our bill has been $60-90/mo. When we call, operators transfer us non-stop and give us misleading information that goes around in circles until finally they grudgingly promise to have the next bill corrected. So far nothing has been corrected.

This company is a bunch of liars and thieves.

August 4, 2012 at 4:53 pm
(364) glen t. edwards says:

Directv. is very trashy!!! they are a bunch of greedy blood sucking buzzards. with no compassion for those who uses there services. i have been writing. news letters and the gov. asking them to audit the cable companies to help get the economy back on track. there are billons of dollors these crooks steals every year. to all that read this please write your gov. and see if we can get these buzzards audited. As a company i Hate directv……If there’s anymore places i can write please e-mail me @ gtyservices@yahoo.com

August 16, 2012 at 5:14 pm
(365) jfox says:

I am dealing with the “early termination fee” garbage too. I had the service for one day, and it was only partial service, but they refuse to admit that they broke the contract by not giving me the service I signed up for . – either way, here is some advice on how I am handling it – had the fees reversed – closed my bank account and opened a new one (a little inconveinent but no cost) blocked their phone number , and opened a p.o. box to have my mail forwarded to – and refuse to accept their mail correspondence – I also filed a complaint with BBB and will file more – cant believe nothing is being done about this place – I would be happy to join a current lawsuit as well

September 6, 2012 at 1:06 am
(366) Donna says:

I have DirecTv.I went to cancel it only to be told that when I moved I was given a free upgrade and that put me in another 2 yr. contract.now they want to charge me almost 300. I never signed anything.All you people need to turn them in to BBB.

September 12, 2012 at 7:07 pm
(367) amanda says:

directv let someone open an account in my name and now a 500 bill is on my credit I called 2 years ago to let them know it was fraud and now im receiving letters in the mail since i opened an account with att for internet. They are telling me I never called in to report it fraud and refused to help me.

September 24, 2012 at 11:29 pm
(368) Sophia says:

Woah! I’m really digging the template/theme of this blog. It’s
simple, yet effective. A lot of times it’s very difficult to get that “perfect balance” between usability and appearance. I must say you have done a fantastic job with this. In addition, the blog loads extremely fast for me on Chrome. Exceptional Blog!

October 3, 2012 at 3:12 pm
(369) tish says:

I wish I would have read all of the complaints on this website as well as the BBB complaints before I signed up with them! This has been the worst experience of my life. I cancelled my dish network service to go with directv thinking I was getting a better deal and that has yet to be the case. I have only been a directv customer since July and I can not believe what I have to go thru every month to pay my bill. Has anyone fought them on any of their issues and won? If so, what did you do!!!!! I am not one to let these things go and I would be willing to fight it. I have excellent credit and refuse to let them ruin it.

November 4, 2012 at 10:02 pm
(370) Global Loans says:

Hello there! This is my 1st comment here so I just wanted to give a quick
shout out and say I really enjoy reading your articles.
Can you recommend any other blogs/websites/forums that cover the same
subjects? Thanks a lot!

November 13, 2012 at 2:30 pm
(371) lulu doten says:

My experiences with Diret TV have been very stressful to say the least. The beginning was when they sent me a bill for x-rated movies that were supposidly ordered through my receiver. I am 75 years old and do not watch these movies. I live alone and don’t have any grandchildren to blame this on. The charges started when they gave me a new dvr, however they didn’t bill me each month that they say i ordered them. It was six months from the first one that was ordered when they charged me almost $300.00 for these movies. I immediately started disputing these x-rated movies and they would not listen or investigate how this happened. I don’t even have a phone line hooked to the dvr and never had it hooked to it. Then the next month there were 13 of those movies ordered in 1 day, i disputed again with them and they wouldn’t listen. When they wouldn’t do anything about them and insisted i pay for them i dropped their service. They have debited my account for $594.75 for which they say 200 is for breach of contract. I have had them for yrs, and didn’t sign anything when i got my supposidly new dvr over a yr ago. I live on social security and this debit has taken my utility bill and others as non sufficient funds. I had tried to call them for 2 months and they would not take my calls and then yesterday i find this debit on my account which was unauthorized and has left my household bills unpayable. This is not right, and they should not be allowed to get away with stealing from their customers!

December 29, 2012 at 12:40 am
(372) Anchor3 says:

Why viewers still use to read news papers
when in this technological globe all is existing on net?

January 5, 2013 at 9:19 pm
(373) Spencer says:

Direct Tv claims that I owerthem $420.00 of canceletion fee and I have been with them for 2 yrs. I do not understand.

February 1, 2013 at 1:37 pm
(374) Ramona Gains says:

I have had service with DirectTv since around 2004. in Los Angeles I moved to el Paso TX and had my service transfered.We moved but at that time I had to have surgery and I went back to California for the surgery so I did not have a home to have it installed so I had them to suspend the service until I rent a place in baton Rouge LA. When I moved to Baton Rouge LA the house I rented was not able to have cable connected so I then had to cancel. I sent all of their equipment back to themmand ask them to cancel the service. Now they are trying to bill me for service and I refuse to pay. I am 80 years old and they can do whatever they want to but Irefuse to pay for service I did not get. What can I do about this mess?

February 3, 2013 at 2:11 am
(375) kita says:

Add me to class action lawsuit , Direct tv stole money from my account on today because i use my card for my brother for one time payment a years ago to start service. That had no right to take my money and keep my card on file. this compay just feel that can go in anybody account. please please help

May 4, 2013 at 10:08 pm
(376) DD says:

Direct TV just stole $200.00 out of my bank account today. About 3 years ago I contacted them to start service and they installed me but I changed my mind and decided to keep the TV service I had. I cancelled right away. They took some money out of my account and I complained to my bank. I filed a dispute and my bank at the time refunded my money. I moved away to a different state and I forgot all about what happened. Recently I started thinking about changing my TV service and contacted Direct TV. (OMG, I was so wrong. ) Anyway, they said they could start service but I had to pay $200.00. I gave them my credit card number and they took out $200.00 from my account today. I called them when the installer never came. They said that I can’t have service until I pay an additonal $400.00 they said I owe. I went to my bank and got a new debit card so they couldn’t take out any more. I want to join the class action lawsuit also. THEY ARE CROOKS. Why isn’t the government shutting them down? How are they allowed to get away with this?

May 16, 2013 at 11:49 am
(377) Donnie Morrison says:

i have been with DIRECTV for greater than 10 years now that I have dropped them due to poor programming they say I have to pay a penalty. But I think they owe me advertisement money for having their name displayed on dish antenna in yard for all these years.

June 6, 2013 at 2:47 pm
(378) Justin says:

I have similar issues as all of you, I wrote NY times Brian stelter (Bstelter@gmail.com) he coved directv CEO saying they want to profit from current consumers not recruit new one http://mediadecoder.blogs.nytimes.com/2012/08/02/directv-reports-its-first-drop-in-u-s-subscribers/

Directv lies and manipulates customers in order for them to profit off suspension and cancellations. No signed or agreed contract lengths are ever clear or agreed. They charge additional box fees for boxes if you used to have directv at two locations or more rooms. You have to pay an extra months bill and $30 equip fee to suspend your account which they saw they’ll reimburse after processed payment yet they lie and keep $ as a deposit. I’m writing the president everyday forcing him to address these issues and reimburse what I was promised

July 10, 2013 at 4:15 pm
(379) Sheri says:

This Happened to me and I am in collection for this it happening still this just not right

July 31, 2013 at 1:11 am
(380) julie torres says:

I recently enroll on DISH services for my home. I got an email telling me my first bill is ready and they were taking the money out of my bank account because I was enroll in their paperless billing. Which I never agree to. The only reason they got my account information was to make the initial payment they ask for. I reply to their notification and now they are replying back that I need to go to some website to get myself unenroll from their paperless billing, BUT that I was gonna loose the Free HD for life and was gonna be charged $10.00 additional every month. Is this RIGHT??? Can somebody help me with some legal advice I would really appreciate it.

August 19, 2013 at 4:12 pm
(381) Anita Lively says:

I had my service coming out automatically with a debit card. In March I asked them if they would suspend my account for awhile. I’ve had to file for disability due to many health problems. they told me no because i owed 40 something dollars. I tried to talk to them again in June to no avail so I went to their website and cancelled my auto debit with them. In Sept, they charged my account for over $400 for early cancellation, the bill and i’m not sure what the last $13 was for. they say it is legal. I disputed the charge with my bank and visa said it was legal because diretv has a clause on their bill. I didn’t get a bill as I had auto debit and the card was charged 3 months later. Now i’m in trouble with my bank and getting overdrafts and still have no money.

September 28, 2013 at 3:54 pm
(382) michelle bertsch says:

I spoke to direct TV supervisors several times about my service and reception being unacceptable and never got compensated. I went without service for one full week. And prior to that my channels would bounce back and forth from channel to channel even when I was watching a PPV. and still paid full price for the event. There was 1 time when I phoned in and a superviser was talking to me like I was stupid. I called about a problem,cant remember what it was exactly, but I told the guy that “I’m getting a message on my tv from direct TV stating as such. ” The guy was sarcastic, belittling, and rude. Every time I speak to direct tv persons, I let them know that they are among the top 10 worst experiences of my life and that I intend to domote the company every chance I got as to sway anyone from using them for service. And I continue to do just that because they are a huge company without heart and don’t care about doing the right thing for the customer. I also NEVER got my discount on sign up for the 12 months new customer contract. credit was never applied . * hours after attempting to phone in my rebate because century link couldn’t hook up my internet for over a month(another nightmare)they said it expired and ,get this, why did I not ask customer service to process the rebate over the phone for me? Direct TV sucks! End Of Story

September 29, 2013 at 10:48 am
(383) jean davis says:

Direct TV and Dish Network both will not do business via paper mail for opening a new account but only by phone (for me anyways) order so there is NO proof of their discriminating policies and or any misleading contract agreements.
Direct TV and Dish network both discriminate against people with NO delinquent bill issues yet also do not own credit cards. They claim they must charge them a fee, actually three times more than the highest bill would be, for all available channels, to start the service. This is a large elderly population that does not use credit cards and in MA where the credit card is NOT required (MA and PA) just to get their service.
I am not seeking class action but just an atty for their discrimination to elderly people.

October 21, 2013 at 1:39 am
(384) Kimberly M. says:

My daughter does not have a credit card. Back when she was signing up for Directv they told her she needed to have one in order to start her service. A guy called me from Directv that was at her house and asked if her could put a one time fee of $23.85 or something like that on my credit card so he could hook her Directv set up up. I said, “This is just a one time thing because I am not paying her bill I am just allowing you to set it up for her. She’s responsible for her own bills.” He said, “yes madam, this is just to set her unit up and is a one time fee.” Needless to say she feel behind on her bill and they just took out $584.00 from my checking account without my approval. My daughter doesn’t live with me. I am not responsible for her bills, I never gave them permission to take the money out of my account. ETC. How can they legally do that? They are making me pay for a product I am not the one using it!! I have found that when a person doesn’t have a credit card Directv makes the new customer use someone else’s card to start up the service and then automatically put the card on file to pay the bill if the customer signing up for the bill is late or doesn’t pay. This is illegal. They are using another person’s money for someone else’s bill. This needs to be stopped. IMMEDIATELY!! They are getting away with stealing as far as I’m concerned and I want to know what I can do about it. I am going to go to my Congressman Tom Marino, I will call Good Housekeeping because I know they write articles about companies that do shady things, and I will get a lawyer if I have to. Something has to be done about companies down right robbing people that don’t consent to have money taken from their account for services they were not supplied. Kimberly Matlack

November 8, 2013 at 6:48 am
(385) classic movies of the 80s says:

When someone writes an piece of writing he/she keeps the image of a user in his/her mind that how a user can be aware of it.

So that’s why this article is great. Thanks!

November 12, 2013 at 10:09 pm
(386) Ralph says:

Direct TV Fraud
These people seem to be running a bait and switch scam nationwide.
I got a flyer quoting a price of $24.99 for the “Choice” package.
When I talk to their representatives on the phone, they say that’s the price I’ll get.
I understand equipment fees are added in, but when you take the $64.99 regular price at the top and subtract only $30.00 for the 12 month instant rebate, it resets the price to $34.99 per month for the first 12 months instead of $24.99 per month as advertised. The amount of the 12 month instant rebate should be $40.00 not $30.00.
Also, their mailing has no promotion code, or identifier on it all. Their employees have no way of finding the promotion in their system. They have over ten thousand promotions out there, per a comment made by one of their employees, they need a better system to find them and identify them.
I have tried five times now to get one correct result, starting with a crew in Sam’s Club and got the same result each time.
Quoted one price by a person I’m talking to and when I get the confirmation email, it adds $10.00 to the quoted price, which brings me back up to the amount I’m paying Dish as my regular monthly fee for everything, including HD receivers. I don’t need a DVR, only an HD receiver. Even after subtracting that, it still comes back the same.
Another thing, when I try to add a friend referral to it, to save $10.00, it adds the $10.00 back into the system. This has been explained to me, as you can’t stack promotions, which is pure fraud. The friend referral is a BENIFIT to your existing customers, not a promotion.
It reflects on Direct TV as being totally and purposely unethical in their business practices.

November 15, 2013 at 10:18 am
(387) Vrina says:

Living in a rural area it is either Dish or Direct Tv. Direct Tv has been good at attempting to resolve issues, but you have to purchase the insurance plan if you want something fixed in case it is a receiver issue.
Ultimately, my bill is approx. $159.00 a month. Also, if you pay Direct Tv w/a credit card, purchase a prepaid card for this purpose and keep for that only. DO NOT give them a credit card no such as a debit card because if you would get behind on your bill they will just debit your acct without your permission and could cause your checks to bounce. I went thru a difficult financial time for a year, I always paid bill before next one was due, but ran behind for awhile as husband was in hospital for 6 months. They wrote and TOLD ME they were just going to bill my acct for full amt. Fortunately for me that debit card and checking acct was closed, so it did not work for them. They want me to update them w/a credit card no which I will never do now. So be warned.

December 16, 2013 at 11:15 am
(388) April says:

I returned both my boxes in the prepaid boxes they sent and they are trying to bill me for not returning their products . we added features which they said were free and of course they carried a hefty price tag.

December 27, 2013 at 4:00 am
(389) D. Martin says:

Direct Tv automatically started a new 2 year subscription when I moved without my permission and increased my monthly fee by $40. There needs to be a new class action lawsuit. I canceled service and they are threatening over $400 in cancelation charges.

December 29, 2013 at 2:59 pm
(390) ron says:

Sounds like every one is having fun with DTV. My half sister came to live with me for a short time. She was here 3 days, in that time she stole my ssn. and had direct tv put in after I told her no I don’t want it do to being on s.s. She told me it was in her name and she would pay it. It ended up being in my name and after she left she cancelled the credit card shed Used to open it. I started get bills from them in my name, I ask her what was going on she said they where suppose transfer it to where she moved . I have fought with them for 2 years now, they put it on my credit and cost me 125 points be taken off credit score. saying I was home owner that made me responseable for contract and boxes. which they suppose sent me a box to return their equipment for 2 years now. They trying charge me $701.00 for early concellation and equipment. after jumping through meny hoops and fileing complaint against half sister because she refuses to pay it. their fraud division says I proved to them I am not responsible and they would contact credit bur and send me a letter to give to places that it caused me trouble with. been a month and I am still waiting. nothings been sent to any of the credit bur or me.

January 7, 2014 at 8:18 pm
(391) Rachelle Barnett says:

I ordered Direct TV in July of 2011. WHAT A MISTAKE!! The installer they sent out didn’t want to crawl under the house to put the cable thru the floor in each room so he DRILLED 11 HOLES in the walls in the house from the outside in. I had white cable running along the OUTSIDE WALLS OF MY HOME OUT OF ONE ROOM INTO ANOTHER. I called and complained and was told to submit a letter to the “complaint department” which I did and received the response I would have to get another installation company to come out and give me an estimate to have it done correctly. I was furious and told them to get a supervisor out to my home immediately and they said there weren’t any. After they received a letter from my attorney the best they did was to put plastic plugs in the holes, inside and out & go under the house and install the cables up thru the floors THEY CHANGED THEIR “2 YEAR PRICE GUARANTEE” 6 times. STAY AWAY FROM THAT COMPANY!!!

January 18, 2014 at 2:20 am
(392) shANDRA says:

i would like to know how do I put in for the lawsuit

January 19, 2014 at 10:16 am
(393) hometheater says:

At this point you need to contact your local or state consumer affairs office to check on the status of any registered complaints, legal actions, or lawsuits pending against Direct TV that are under their jurisdiction. However, before you do that, make sure you read the terms of your DirecTV contract thoroughly to see if you have not overlooked anything that might affect your ability to complain or sue in your specific case.

February 4, 2014 at 11:39 am
(394) Jan says:

Here’s one for you. I have NEVER signed up for Direct tv. I received a letter recently that said I had been turned over to a collection agency for non-payment. The only thing that came to mind was about 10 years ago, I roomed with a woman for a short time (she stole from me constantly), and it’s possible that she signed up for this service without my knowledge. I was just wondering if this sort of thing has happened to anyone else. Is this a scam or was I the victim of identity fraud?

February 12, 2014 at 10:36 pm
(395) Renee says:

I had Directv installed Sept ’13. I was told that the wireless Genie was the most updated equipment and was the best. I had 3 TV’s hooked up to it and 2 out of the 3 TV’s NEVER worked! There was Tech after Tech here to fix it. I got the run around by everyone: Because I live in a townhouse, there was interference by the ducts running the length of the house; I was told this was a “Beta Program” and did not have all the bugs out yet; The layout of my house was the problem, the bedrooms are downstairs, WHAT?; they disconnected the ON DEMAND. I said if I pay for it, I expect to be able to watch it-didn’t matter, and got no credit for it. I demanded to have my house hard wired, when they wouldn’t do that, I was put into a TIER 3 level, complete with a “Case Manager, Ralph”. He only would get back to me once a week, on Fridays, and would listen to my latest rant and said he couldn’t do anything until he spoke to his bosses. I demanded to talk to them, and he wouldn’t give me any info on them. Every person I spoke to, lied to me about getting anything done, and getting back to me. I screamed at Ralph so many times to come and pull their SH—Y equipment out of my house, and he refused. And yes, it would have cost me cancellation fees! All together, it took 2 MONTHS before they came out and hard wired my house for Direct TV. Guess what? Hardly any problems after that. The whole experience put a bad taste in my mouth about Direct TV. I told Ralph that his company needs lessons in customer service from Sears. They know how to help customers. I was also told, I would receive a $200 rebate. Sent the form in, they lost it, and when I called to check on it, they said they would get back to me. Of course, it was AFTER the time frame, and I missed out on it and can’t do anything about it. After everything I went through, and then lost out on $200.00. My blood temperature was pretty high for a couple months. I will never recommend Direct TV to ANYONE>

February 25, 2014 at 4:29 am
(396) Mike says:

(394) Jan says:
Here’s one for you. I have NEVER signed up for Direct tv. I received a letter recently that said I had been turned over to a collection agency for non-payment. The only thing that came to mind was about 10 years ago, I roomed with a woman for a short time (she stole from me constantly), and it’s possible that she signed up for this service without my knowledge. I was just wondering if this sort of thing has happened to anyone else. Is this a scam or was I the victim of identity fraud?

THIS

April 5, 2014 at 3:53 pm
(397) Patti says:

Neither DISH nor DIRECTV providers are honest, upfront companies. I am a senior citizen living on a fixed income and I have had to downsize my TV package two times now to keep the price within my affordable price range. I currently have 150 channels which I am paying over $100.00 each month. Directv states this package is in the $60.00 price range for existing customers. Most of the channels I receive are not channels I choose to watch. The sales people don’t tell you that you will be charged for each individual piece of equipment you will need for the plan you select until after you have committed to a two year contract. You are lured in by “credits” and over the two year contract, those “credits” are slowly used up during your contract. By the time your contract is up, you are paying double the price you committed to when you agreed to the contract. I had DISH first and canceled at the end of my contract. I did exactly as I was instructed to do by the company in returning their equipment and I didn’t have any problems with them regarding money. I prefer DirecTv’s way of displaying their channel guides and I really like the DVR recorder because I record almost everything I watch and view it at my convenience. DISH will not allow you to record shows in the manner that DirecTV does. So I will stay with DirecTV and pay their outrageous fees just to be able to watch TV in the comfort of my home. I have no other choice if i want satellite viewing and Directv is the lesser of the two evils..

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