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Robert Silva

Los Angeles BBB Pounces on DirecTV For Poor Customer Service

By January 14, 2010

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As part of the continuing revelations that DirecTV may be less than honest when dealing with their subscribers, the Los Angeles Chapter of the Better Business Bureau has given the Satellite TV provider a grade of "F". According to numbers compiled by the BBB, they have received almost 40,000 documented customer complaints about DirecTV, mostly involving interpretations of DirecTV's contract provisions. The BBB rating comes on top of previous and continuing legal actions against DirecTV involving customer service issues. For full details, check out the BBB Report on DirecTV as well as a report by TV Predictions. In addition, check out what I have been reporting, and what my own readers have been saying, with regards to this continuing story.
Comments
January 14, 2010 at 12:23 pm
(1) DISH Network says:

While DirecTV gets an “F” DISH Network has received the lowest number of complaints according to the ACSI.

Check out this video and see for yourself all the ways DISH beats DirecTV: http://bit.ly/59OvQR

January 16, 2010 at 8:10 am
(2) Robert Silva says:

Although DirecTV appears to have some major customer service issues that are resulting in legal action – Dish Network is not perfect and also has some customer complaints on record:

http://www.consumeraffairs.com/cable_tv/dish_network.html

January 16, 2011 at 8:32 pm
(3) Jason says:

Richard you are absolutely right. I work for DISH network, and I will be the first person to tell you that no company is perfect. but in the last 3 years, Directv has had 39000 complaints to the BBB giving them a rating of F, DISH has had 13000 giving them a rating of C-. Like I said no company is perfect, but when you are getting three times as many complaints as your competitor, you got some serious issues going on. Maybe it has to do with their higher prices, or their 200.00 lease receiver fees, that they then charge you monthly for, or it could be for the fact that they will extend your contract without telling you.

January 17, 2011 at 1:51 pm
(4) hometheater says:

NOTICE: To all those Dish Network employees posting comments on this topic – This is not a forum to blantantly provide free advertising for Dish Network. It is important to note that I am not suggesting to readers that the purpose of reporting on DirecTV’s problems is not intended to be a vehicle to suggest that readers subscribe to Dish Network instead.

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