If you have been following my coverage of DirecTV
over the years, it has been very "direct" with regards to issues surrounding consumer complaints against the well-known satellite TV provider. In the latest turn of events, the national arm of the BBB (Better Business Bureau)
through its Los Angeles branch, has given DirecTV an "F" score for its continuing poor customer service, deceptive advertising, and other business practices. This is the second time the BBB has given the "F" rating to DirecTV (see my previous report
). For all the details, and a look at how the BBB rates other TV providers, such as Dish Network, Comcast, Verizon, Cablevision, and Cox Communications, read the report from TV Predictions
UPDATE 5/25/11: In checking the BBB site again after posting the above article, in which the "F" rating was confirmed by both TV Predictions and the BBB, I have noticed that the previously posted DirecTV "F" rating has now been upgraded to a "D" - No word as to this why the rating has been changed so quickly. Of course, a "D" rating still is not very encouraging. Stay tuned for any additional announcements or reports on this.
Also, check out my past coverage of the controversy surrounding DirecTV.
Follow Me On Twitter and Facebook